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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
270 Reviews
Call Service Center (779) 368-1793

270 Reviews of Murgado Lincoln of Chicago - Service Center

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April 28, 2025

I have problems with the pricing for the service on my vehicle. Over charging for the parts and services. More

by cliddelljr
Recommend Dealer
No
Employees Worked With
Ryan
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Apr 28, 2025 -

cliddelljr responded

I have been bringing my car to this dealership before these change and never had a problem with anything.

April 26, 2025

They did great on my vehicle. However, the estimate I was told was $700 but it ended up being $930. I would have liked a clearer estimate (including labor) before having to pay fo More

by rwood621
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
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Apr 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for taking the time to share your feedback. We're glad to hear you were pleased with the work done on your vehicle. However, we sincerely apologize for the discrepancy between the initial estimate and the final cost. Clear communication and transparency are very important to us, and we regret any confusion or inconvenience this caused. We appreciate your comments and will use them to improve our estimating process moving forward, ensuring all costs — including labor — are clearly outlined upfront. If you would like to discuss this further, please don't hesitate to reach out to us directly. We truly value your business and hope to have the opportunity to serve you even better in the future. Thank you again for your feedback. Charlie

April 26, 2025

Awesome service! !! Every dealership person was very nice and attentive They went out to their way to make us feel comfortable and at home More

by sotomw
Recommend Dealer
Yes
Employees Worked With
Mr. Cruz
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May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the wonderful review! We're thrilled to hear that everyone made you feel comfortable and at home. Providing great service is our priority, and we're glad we could meet your expectations. We look forward to serving you again!

April 26, 2025

Everything was great. Randy was great to work with. That's all I have to say. ?? More

by Gkinlaw
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
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Apr 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had a great experience and that Randy made a positive impression. We truly appreciate your support and look forward to serving you again in the future. Best regards, Charlie

April 25, 2025

Excellent service. Oil change done in a timely manner and they didn’t try to upsell me stuff my car didn’t need. More

by schor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We're glad your oil change was handled efficiently and transparently. That's exactly the experience we aim to provide. See you next time!

April 24, 2025

Excellent customer service! Excellent staff! Service on vehicle was done in a timely fashion Highly recommended. More

by Homer Nikezic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bimo kraja
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May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review, Homer! We're glad we could provide you with a great experience!

April 22, 2025

I love I was able to text to make the appointment, and they took me right away. They kept me updated on services. More

by yadira.cintron
Recommend Dealer
Yes
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Apr 22, 2025 -

Murgado Lincoln of Chicago responded

Glad to hear the text scheduling worked well and you were taken care of promptly! We appreciate the feedback and look forward to helping you again.

April 22, 2025

Very pleasant. I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! More

by ladiet19
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
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Apr 22, 2025 -

Murgado Lincoln of Chicago responded

We're happy to hear your experience was pleasant and that you appreciated the open communication and efficient service! Thank you for sharing your kind words.

April 22, 2025

Excellent service. Clean and quick. I was told when I scheduled that my oil change would be covered because I fust bought in July. When I arrived I was quoted $89.99. W More

by slom99
Recommend Dealer
Yes
Employees Worked With
April
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Apr 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience, and we're glad to hear the service was excellent and quick. We understand your frustration regarding the discrepancy with your rewards points. We appreciate your feedback and will pass it along to improve clarity on rewards usage moving forward.

April 19, 2025

Very easy to deal with and process ok ok ok ok ok ok ok ok ok More

by Bmacnamra33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Apr 22, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

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