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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
149 Reviews
Call Service Center (779) 368-1793

149 Reviews of Murgado Lincoln of Chicago - Service Center

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February 26, 2025

Service was prompt and professionsl. Ryan in quick lane did a great job..I was very satisfied More

by seamus426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan,White quick lane
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Feb 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad that Ryan provided prompt and professional service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

February 26, 2025

I always have a good experience when I take my vehicle for service I definitely recommend it More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We’re thrilled to hear that you always have a positive experience with our service team. Your recommendation means a lot to us, and we look forward to helping you again in the future!

February 26, 2025

Got me in right away, was quick to answer my questions and communicated the timeline of my cars progress. More

by george.achhamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your review! We’re glad to hear that we were able to get you in quickly, answer your questions, and keep you updated on your car’s progress. We appreciate your trust and are happy to have been able to assist you!

February 26, 2025

Customer service was great and got me in quick. Office employees were great as well. More

by shelbyperitore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 26, 2025

Phil and other staff are great. They offer free coffee, hot chocolate and other drinks. Scheduling is orderly. More

by LincolnAviator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your positive review! We're so glad to hear that Phil and the team made your experience great. We’re also happy you enjoyed the drinks and appreciated the organized scheduling. We look forward to serving you again soon!

February 23, 2025

I bought my viehical 7 months ago and It’s been in the shop four times and it’s still not running properly it’s a 2024 Ford escape. They claim that there waiting for a software update. Meanwhile my check More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Chitava
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Horan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Murgado Lincoln of Chicago responded

We’re really sorry to hear about the ongoing issues with your 2024 Ford Escape. This is certainly not the experience we aim to provide, and we understand how frustrating it must be. Please reach out directly, and we’ll work with our service team to address the issue as quickly as possible and keep you updated on the progress. Your satisfaction is very important to us. Send a message to: charles.grosso@murgadofordlincoln.com.

Feb 26, 2025 -

bcrossley78 responded

This message is for Luis Cruz. I’m waiting to hear back from you about the loaner car that you promised. I often wondered when my car will be repaired or called for the software upgrade. The check engine light stays on the dash board further damaging my vehicle which is only 7 months old. Mr Cruz I have been very disappointed with this whole situation.

February 23, 2025

Very friendly staff! A reasonable amount of time to get the car repaired! These guys will see my business more often More

by ldchaffee
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear you had a positive experience with our team. We look forward to helping you again in the future!

February 23, 2025

Ryan was very helpful and detailed. Went though all the information with me during drop off and pick up. More

by mchowe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Feb 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad Ryan provided helpful and detailed service during both drop-off and pick-up. We appreciate you taking the time to share your experience!

February 22, 2025

'The service department at Murgado Lincoln of Chicago is top-notch! The staff is professional, efficient, and always goes the extra mile to ensure my car is well taken care of. Honest pricing, quick turnaro More

by manson.davis23
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Mckay
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Feb 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear that our service department met your expectations. We appreciate your recommendation and look forward to continuing to serve you!

February 22, 2025

Jessica was very responsive and accommodating with our needs. While the price tag for repairs was expensive, she explained why. And Murgado softened the blow by washing our car and keeping it warm until i More

by ysimonsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucardo drove us home and was so nice. He's a real asset to Murcado Ford.
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Feb 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad Jessica was able to assist with your needs and provide a clear explanation for the repairs. It’s great to hear that Murgado went the extra mile to keep your car warm and clean. We truly appreciate your feedback and hope to continue serving you in the future!

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