Murgado Lincoln of Chicago - Service Center

Had an appointment for an oil change and I had to wait for 3 hours. The waiting area and app to keep me updated on the status is nice so it’s at least not an uncomfortable wait. for 3 hours. The waiting area and app to keep me updated on the status is nice so it’s at least not an uncomfortable wait. More

The appointment itself went perfectly. My service dealer was great concierge was great. What was not great was the lead up to the appointment. I called several times to get information lik My service dealer was great concierge was great. What was not great was the lead up to the appointment. I called several times to get information like what it would cost and what time the concierge would be here and they just never had any answers. But once they had my car, I would give it a five star rating. But because whenever I called the People who answered the phone were just worthless. More

Asked for paper work history after check engine lights repaired he said no we cleaned history repaired he said no we cleaned history More

I was in the business for 30 years. I’ve done everything new car manager used car manager, leasing manager, finance manager, general sales manager, general manager. . There is nothing n I’ve done everything new car manager used car manager, leasing manager, finance manager, general sales manager, general manager. . There is nothing new in the car business, The manufacturer has made it next to impossible for you to lose money, that being said, you think it’s OK to take advantage of customers that’ll lead to your downfall More

Great service. Great service, great service, great service, great service, great service. That’s all folks. Great service, great service, great service, great service, great service. That’s all folks. More

Diagnosed the issue but surprised me with the cost of the diagnosis when I went to pick up the car. diagnosis when I went to pick up the car. More

The wait time was over three hours before someone checked on me 2nd time there in a week on me 2nd time there in a week More

The new Murgado Ford Dealership was very good at fixing my truck quickly and on time. my truck quickly and on time. More

Terrible customer service. I tried to reach the service department many times but could not get through. Apparently my calls were being routed through Florida! Unbelievable. Wi I tried to reach the service department many times but could not get through. Apparently my calls were being routed through Florida! Unbelievable. Will not be returning. More

I requested "the works" but my tires were not rotated and the service person claimed they were "perfect". Given that it had been a year since my last service, I do not believe that is correct. the service person claimed they were "perfect". Given that it had been a year since my last service, I do not believe that is correct. More