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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
149 Reviews
Call Service Center (779) 368-1793

149 Reviews of Murgado Lincoln of Chicago - Service Center

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January 24, 2025

Not recommended for service or anything. Worse customer service ever, not recommended. Or advice to More

by Cesar casiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience. We’re truly sorry to hear that your visit didn’t meet expectations. Providing excellent customer service is a top priority for us, and we’d appreciate the chance to learn more about what went wrong so we can improve. Please feel free to reach out directly with any additional details.

January 23, 2025

The best place for take care my car and the guy help me a lot really nice guy More

by Josemanuelvaleroocanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're so glad to hear you had a great experience and that our team was able to help you. We truly appreciate your trust in us to take care of your car!

January 22, 2025

Great turnaround in time. Great service. Great communication. Overall, an easy and quick experience, like always. More

by vilchyshyn92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that your experience was quick and easy, as always. We look forward to continuing to provide great service!

January 22, 2025

This was the worst experience I have ever had. My car was there for one week and they never even ran diagnostics. My service advisor ignored calls and texts, and then was annoyed when we finally d More

by jen.e.callan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Smith
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Jan 22, 2025 -

Murgado Lincoln of Chicago responded

We're truly sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. Please contact us directly so we can address your concerns and work toward a resolution.

January 22, 2025

Workers are always courteous and work done in timely manner. The waiting room is nice. More

by Tony.turner62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Coleman
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Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback, Tony! We're happy to hear that our team provided courteous service and completed the work promptly. It’s also great to know you enjoyed our waiting room. We look forward to serving you again!

January 22, 2025

I don’t know if it’s a ford thing but the lack of transparency and customer service is extremely bothersome. More

by m.bawany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Murgado Lincoln of Chicago responded

We're sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we'd love the opportunity to address your concerns directly. Please reach out to discuss how we can improve your experience moving forward.

January 21, 2025

Very reasonable and the service was done on time even after they ran to a little problem had to come the next day but they got it fix and gave a car wash after. More

by Ab95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your understanding and for sharing your experience! We're glad we could get everything fixed and appreciate you highlighting the extra care with the car wash. We look forward to serving you again!

January 21, 2025

Great and timely service. It was easy to schedule & charges were discussed up front. Waiting room was comfortable & coffee and water available. More

by Ed's vehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your positive feedback! We're glad to hear the service was timely and that you had a comfortable experience while waiting. We appreciate your support and look forward to assisting you again!

January 20, 2025

Quick, responsive and efficient service. Great waiting room desks and drinks. Was up to speed on the progress of the service. However, needs to provide more accurate cost Estimates before More

by acollins2344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Coleman
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Jan 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a quick and efficient experience. We appreciate your suggestion regarding cost estimates and will work to improve communication in that area. We look forward to serving you again!

January 20, 2025

Exemplary service. Care for the customer safety. Will definitely recommend going forward. In the future. More

by tnewman1406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that you had an exemplary experience and felt cared for. Your safety and satisfaction are our top priorities. We truly appreciate your recommendation and look forward to serving you again in the future!

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