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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.1
341 Reviews

341 Reviews of Murgado Lincoln of Chicago - Service Center

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July 11, 2025

It's just that you need to use some force when you close the door. Maybe the door is short of lubricating oil. Ask them to help you apply some oil, but they say it will take hours to check. In fact, they ju More

by lishusheng
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

I'm glad to have worked with Mr Hightower, he heard my concerns and helped me address them. More

by santhadhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the young man's name that came to do the service but he was on time and very efficient
Jul 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re thrilled to hear that Mr. Hightower listened to your concerns and provided helpful assistance. We’ll pass along your kind words to him. We appreciate you choosing us and hope to assist you again in the future!

July 07, 2025

The worst experience I had. Right now almost 7 days waiting for the part to arrive . Today Monday they called me saying that received the wrong part? I'm Limosine driver I'm usi More

by djil72
Recommend Dealer
No
Jul 11, 2025 -

Murgado Lincoln of Chicago responded

Please contact our service manager at damian.ogrady@MurgadoFordLincoln.com with your vehicle details and order number, and we’ll prioritize tracking the correct part. Thank you for your patience, and we’re committed to resolving this quickly.

July 07, 2025

Jennifer was incredible patient and ensured to keep me up to date with the progress on my vehicle. More

by Ascriollo96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rosenberg
Jul 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

July 06, 2025

Good job I’m recommend my partner por a you job is excellent because my car only end this dealer going always More

by gonzalomirandamxd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review and your loyalty. We hope to serve you again soon!

July 05, 2025

Very helpful and friendly service! Feel very comfortable having my car serviced here, trustworthy and professional. Will always bring my car here! More

by mduffy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great review! We’re thrilled to hear that our service team was helpful, friendly, trustworthy, and professional. It’s wonderful to know you feel comfortable bringing your car to us, and we look forward to serving you again in the future!

July 04, 2025

Oil change Oil change and maintenance Very helpful and knowledgeable staff The service was very good More

by hlillegard1
Recommend Dealer
Yes
Jul 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

July 04, 2025

Professional and courteous service advisor. Great work by service crew. Attention to detail was excellent. More

by stevemoore10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

July 04, 2025

oil change is very expensive from $53. 00 in one month $99.00 is not fair !! More

by Fikru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I have been saying for years that I would pay anything for concierge vehicle maintenance and the fact that this is just available at no charge, blows my mind. More

by woodychitwn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
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