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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.2
254 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 254 reviews

April 26, 2025

They did great on my vehicle. However, the estimate I was told was $700 but it ended up being $930. I would have liked a clearer estimate (including labor) before having to pay fo More

by rwood621
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for taking the time to share your feedback. We're glad to hear you were pleased with the work done on your vehicle. However, we sincerely apologize for the discrepancy between the initial estimate and the final cost. Clear communication and transparency are very important to us, and we regret any confusion or inconvenience this caused. We appreciate your comments and will use them to improve our estimating process moving forward, ensuring all costs — including labor — are clearly outlined upfront. If you would like to discuss this further, please don't hesitate to reach out to us directly. We truly value your business and hope to have the opportunity to serve you even better in the future. Thank you again for your feedback. Charlie

April 26, 2025

Everything was great. Randy was great to work with. That's all I have to say. ?? More

by Gkinlaw
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
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Apr 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had a great experience and that Randy made a positive impression. We truly appreciate your support and look forward to serving you again in the future. Best regards, Charlie

April 26, 2025

Awesome service! !! Every dealership person was very nice and attentive They went out to their way to make us feel comfortable and at home More

by sotomw
Recommend Dealer
Yes
Employees Worked With
Mr. Cruz
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April 25, 2025

Excellent service. Oil change done in a timely manner and they didn’t try to upsell me stuff my car didn’t need. More

by schor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2025

Excellent customer service! Excellent staff! Service on vehicle was done in a timely fashion Highly recommended. More

by Homer Nikezic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bimo kraja
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April 24, 2025

Salesman was not trained on vehicles. Was not able to answer any questions. Many questions he had to leave and disappeared for 10-15 minutes sometimes longer. Manager said he would contac More

by Seventh new car buyer. Worst experience.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Riedl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Horan
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for taking the time to share your experience with us. I want to begin by sincerely apologizing for the frustration and inconvenience you encountered throughout your interaction with our dealership. It’s clear that we failed to meet not only your expectations, but also the basic standards of communication and professionalism that every customer deserves. Your concerns about unanswered questions, delays in communication, lack of follow-up, and internal disorganization are deeply troubling and do not reflect the level of service we aim to provide. I want to assure you that we are taking your feedback very seriously. We are reviewing this matter internally to understand exactly where the breakdowns occurred and to ensure accountability across all departments involved. Immediate steps are being taken to improve our customer service, responsiveness, and internal coordination. As a valued customer—and a Ford shareholder—you deserve a dealership experience that reflects the trust you’ve placed in the brand. I deeply regret that we have not lived up to that standard. If you're open to it, I would appreciate the opportunity to speak with you directly to both apologize in person and make this right. Please feel free to contact me directly at charles.grosso@murgadofordlincoln.com, or let me know a convenient time and number where I can reach you. Again, I sincerely apologize for the experience you've had, and thank you for your honesty. We are committed to doing better. Warm regards, Charlie

April 22, 2025

I love I was able to text to make the appointment, and they took me right away. They kept me updated on services. More

by yadira.cintron
Recommend Dealer
Yes
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Apr 22, 2025 -

Murgado Lincoln of Chicago responded

Glad to hear the text scheduling worked well and you were taken care of promptly! We appreciate the feedback and look forward to helping you again.

April 22, 2025

Excellent service. Clean and quick. I was told when I scheduled that my oil change would be covered because I fust bought in July. When I arrived I was quoted $89.99. W More

by slom99
Recommend Dealer
Yes
Employees Worked With
April
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Apr 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience, and we're glad to hear the service was excellent and quick. We understand your frustration regarding the discrepancy with your rewards points. We appreciate your feedback and will pass it along to improve clarity on rewards usage moving forward.

April 22, 2025

Very pleasant. I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! More

by ladiet19
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
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Apr 22, 2025 -

Murgado Lincoln of Chicago responded

We're happy to hear your experience was pleasant and that you appreciated the open communication and efficient service! Thank you for sharing your kind words.

April 19, 2025

Very easy to deal with and process ok ok ok ok ok ok ok ok ok More

by Bmacnamra33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

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