Murgado Ford of Chicago - Service Center

Always Great Service !!!!! Keep up the good work !!! Love the service that I get when I brink the Lincoln in for service. The staff are wonderful and make you feel at home. Keep up the good work !!! Love the service that I get when I brink the Lincoln in for service. The staff are wonderful and make you feel at home. More

Excellent Everyone is very attentive. Your facility seems to be well organized and on the ball with customer service. I appreciate this, my time is important. I Everyone is very attentive. Your facility seems to be well organized and on the ball with customer service. I appreciate this, my time is important. I applaud you in the systems you have in place to provide excellent customer service. Thank you! More

Excellent service all around This is by far the best experience I have ever had getting my car serviced at a dealership. It was super easy to schedule and I got a reminder call a This is by far the best experience I have ever had getting my car serviced at a dealership. It was super easy to schedule and I got a reminder call about the appointment. The service area was spotless and the everyone was super friendly and professional. I will definitely return for service and also to buy a new Ford when I'm in the market again! More

Professional and Nice Service People After my first time using a dealer for service I understand the advantages. The staff was friendly, communicative, and professional. Although I brou After my first time using a dealer for service I understand the advantages. The staff was friendly, communicative, and professional. Although I brought my car in for a simple check as to why the low tire pressure light was on the car still received a full evaluation. This really put my mind at ease. Plus, they found a nail in a tire. A simple low cost patch remedied the situation. The wait time was over an hour, but the warm chocolate chip cookies helped to pass the time in a good way:-). More

Excellent service in a great facility I am always impressed with the calm, efficient service and the light clean comfortable waiting areas. I like the way I am able to have the same servi I am always impressed with the calm, efficient service and the light clean comfortable waiting areas. I like the way I am able to have the same service consultant. Fox Ford gives complete information and respects me, even though I have an older Mercury Mariner. More

It took over three weeks to get my vehicle in for service. I I was told that there were no loners available. Then they couldn’t complete all repairs because some of them had to be approved by the factory. I have I was told that there were no loners available. Then they couldn’t complete all repairs because some of them had to be approved by the factory. I have had my MKT back for almost a week and still no call about fixing the stitching on the door panel. I was also not given my car report. I have the extended warranty and expect Fox to honor it. The service guy Sergio, was always professional and courteous More

Quick and knowledgeable staff The service was quick and the staff was friendly. I love this dealership! I will definitely recommend to friends and family. Try to set up an appointm The service was quick and the staff was friendly. I love this dealership! I will definitely recommend to friends and family. Try to set up an appointment if possible! More

Fabulous Fox Ford After my oil change last Saturday I was recommended to get some work done. Rear Brakes and wipers etc...So I made an appointment with Carlos and every After my oil change last Saturday I was recommended to get some work done. Rear Brakes and wipers etc...So I made an appointment with Carlos and everything went as planned! Great job Great people and service More

The Works Went in at lunchtime to get The Works, expecting a long wait...I was in and out in under 30 minutes! It was great! I got great customer service from Went in at lunchtime to get The Works, expecting a long wait...I was in and out in under 30 minutes! It was great! I got great customer service from Abib A. More

Customer Service is #1 Carlos and his crew are the best! Got the works oil change that includes a inspection to which the tech made his recommendations and I was be back to Carlos and his crew are the best! Got the works oil change that includes a inspection to which the tech made his recommendations and I was be back to get them done More