Murgado Ford of Chicago - Service Center

Your staff is very good & attended they make sure your every need is taken care of also they r very nice & kind every need is taken care of also they r very nice & kind More

Aimee was very helpful. Good work on my car was performed professionally and in a very reasonable time. Good work on my car was performed professionally and in a very reasonable time. More

They are always responsive and do a wonderful job. They communicate what is needed and take care of the vehicle quickly They communicate what is needed and take care of the vehicle quickly More

Ryan White did a great job. Thank you for the great service. I am so glad that service is open in Saturdays. Thank you for the great service. I am so glad that service is open in Saturdays. More

The entire team is very friendly. They are heavy on information, which is great and gives us the guest/customer a sense of calm and knowing that your car will be treated well. The one They are heavy on information, which is great and gives us the guest/customer a sense of calm and knowing that your car will be treated well. The one thing is my mud guard wasn’t explained at the end but was during drop off. Will be getting that fixed elsewhere once I find a place. If you have a Ford. You will be happy with their services on your vehicle. More

Got me and my wife out on time. The service was excellent new customers we will be back. The service was excellent new customers we will be back. More

Ryan was very helpful and explained everything professionally and clear. Best service advisor I've encountered. professionally and clear. Best service advisor I've encountered. More

our car was in the dealership for 60 days. The repair wasn’t even started until we’ll after 30+ days in the dealership. communication through out the process was nonexistent. The person ass The repair wasn’t even started until we’ll after 30+ days in the dealership. communication through out the process was nonexistent. The person assigned to the account was never available to speak to speak with us. We could not go without a car for 60 days. We had to rent a car during a portion of this period, because there were no loaners available. Even the day we picked up the loaner , our service rep was unavailable to speak with us. We are still waiting for the reimbursement. I have called twice this week for an update on the reimbursement. I was told that I would get a callback with an update. That was on Tuesday, here it is Friday and no callback. The repair so far has been successful but the overall experience with the dealership was tortured and unexceptionable . The new ownership is not impressive . After what we went through, I would expect full refund for the rental expense incurred. More

Kind of awkward when you arrive for service. No one seems to want to greet you or help you. No one seems to want to greet you or help you. More

They checked out my car, did a full multipoint inspection, found out they couldn't get the right parts for me, and gave me back my car for free. Excellent transparency and professionalism. inspection, found out they couldn't get the right parts for me, and gave me back my car for free. Excellent transparency and professionalism. More