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Murgado Ford of Chicago - Service Center

Chicago, IL

4.5
866 Reviews

866 Reviews of Murgado Ford of Chicago - Service Center

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March 01, 2025

Very pleasant and polite. Was very pleasant and gave me heads up with any issues with my vehicle. Very happy about that More

by freddie and dreamers
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia
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Mar 10, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear that you were kept informed and had a positive interaction. Your satisfaction is important to us, and we appreciate your kind words!

February 28, 2025

The work performed on my call for a recall issue was satisfactory, but I feel the vehicle inspection and recommended services were extremely over priced (except the oil change was somewhat reasonably pr More

by katelynricherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We're glad to hear the recall work was satisfactory, but we understand your concerns about the pricing and the recommended services. We always strive to provide fair and transparent pricing, and your input helps us improve. If you have any further questions or concerns, please don’t hesitate to reach out!

February 27, 2025

Michael was very helpful, and did a great job. These surveys no longer accurately gauge customer sentiments and should not be used to gauge customer feelings More

by comcast0
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Murgado Ford of Chicago responded

Thanks for leaving the review, and we'll consider your thoughts about the survey. We appreciate the feedback!

February 26, 2025

The service team is the best I have experienced. Keep the team together. Also appreciate the ample waiting space . Your new scheduling app is an improvement as well More

by dburik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Murgado Ford of Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear that our service team made such a positive impression and that you enjoyed the waiting space and our new scheduling app. We’re proud of our team and will definitely pass along your kind words to them. We appreciate your continued support!

February 26, 2025

Great services very satisfied fast and accurate attentively cheerful analysis helpful on all ways on getting car More

by luismonreal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Murgado Ford of Chicago responded

Thank you for your glowing review! We’re so glad to hear that you were satisfied with the fast, accurate, and cheerful service you received. Our team strives to make the car-buying process as smooth and helpful as possible, and it’s great to know we succeeded. Enjoy your new car, and let us know if we can assist you in the future!

February 26, 2025

They were courteous and professional. Always treated well and the work is done in a timely fashion. More

by svreugdenhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Mugan
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Feb 27, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're happy to hear you had a positive experience and appreciate the timely, professional service. We look forward to serving you again!

February 26, 2025

Super friendly and knowledgeable service! I’m always impressed when I go there. Great little waiting area too. More

by dan.s.geraci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad you had a positive experience and enjoyed the waiting area. We appreciate your continued trust in us!

February 26, 2025

Great service. I was attended to as soon as I came in and everything was communicated to me as to what to expect. More

by Baraque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad to hear you received prompt and clear communication. We strive to make every visit as smooth as possible!

Feb 27, 2025 -

Murgado Ford of Chicago responded

We hope to serve you again soon!

February 25, 2025

Very professional highly knowledgeable staff, quick and thorough response, reasonable charges. One thing though please improve telephone contact. lmpossible to reach anyone in the company unless customer More

by Connietriggiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan White - excellent rating!!!
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Feb 26, 2025 -

Murgado Ford of Chicago responded

This is great feedback -- thanks for taking the time to post your review. We’re glad you had a positive experience with our staff and that we met your expectations. We also appreciate your suggestion about improving telephone contact. We understand how important it is for first-time customers to easily reach the right person, and we’ll work on improving that process. Thank you for bringing it to our attention!

February 25, 2025

Bad communication and too expensive. Did not solve my issue and charged $220 for nothing. More

by r.m.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who after all it’s the dealerships fault
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Feb 26, 2025 -

Murgado Ford of Chicago responded

I’m really sorry to hear about your disappointing experience. We take your concerns seriously, and I’d like to help resolve this. Please reach out to our GM directly with the details, and we’ll work on addressing both the communication and pricing issues to make things right for you. Please send an email to charles.grosso@murgadofordlincoln.com. Thank you.

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