Murgado Ford of Chicago - Service Center

It was a great efficient experience. Most of the information was that was received was very helpful Most of the information was that was received was very helpful More

There was scheduling mix up. But it was resolved quickly and the service was stellar! But it was resolved quickly and the service was stellar! More

You have given me a very positive impression of the new ownership. The friendly and helpful service is much appreciated. Special thank you to Kaleb for going above & beyond. ownership. The friendly and helpful service is much appreciated. Special thank you to Kaleb for going above & beyond. More

Julio, Ryan, and April all provided efficient and friendly service when I took my vehicle in for an oil change. I will be returning for future service! friendly service when I took my vehicle in for an oil change. I will be returning for future service! More

I went in for an oil change that lasted two hours, and was blocked in when they said my car was ready. was blocked in when they said my car was ready. More

I received a text from a Brandon that my car had a recall. It was offered that a mobile service car could come to my home and would take an hour. The appointment confirmation switched to me bringing recall. It was offered that a mobile service car could come to my home and would take an hour. The appointment confirmation switched to me bringing in my car. I called about the discrepancy and was told you don’t have that service and Brandon had not been working for 5 months. I brought the car in for my 10 am appointment. I was told it would be about an hour/ hour and a half no more than two. I was at the dealership for 5 hours!!! I texted for an update and did not receive an answer. At hour 3 - I approached April for an update. She said that “well sometimes things take longer” I understand that work can exceed its estimate but the lack of communication or updates of delays is not being conscious of my time and unprofessional. This is overall poor customer service and a reflection of its new ownership. More

I had a 10% coupon that this dealer would not accept. I have bought nothing but Ford fusions but live in Wisconsin so this is my first time at this dealership. I have bought nothing but Ford fusions but live in Wisconsin so this is my first time at this dealership. More

My car was recalled for a steering problem. They won't give me a loaner for 1 day. Not happy. I hope I don't get into an accident. They won't give me a loaner for 1 day. Not happy. I hope I don't get into an accident. More

Hightower was Friendly. And was able to get my done fast with a car wash And was able to get my done fast with a car wash More

1- never been greeted in under 5 minutes after pulling in the garage. 2-you say diagnosis costs $190 and try to charge $220 when it’s not taxed (one decent employee did give me a courtesy oil change because the garage. 2-you say diagnosis costs $190 and try to charge $220 when it’s not taxed (one decent employee did give me a courtesy oil change because of the incorrect charge) 3- last two times I’ve gone here for a multipoint inspection, you listed about $6k worth of work. Both times I took it to another ford dealer for a 2nd opinion and they said I didn’t need half the things you were saying. Either your mechanics are DEI or you’re trying to reel in the extra cash hoping the customer isn’t aware of what’s going on under the hood. 4- honesty is not your thing I see. 5- I’ve asked twice for someone to appraise my truck in the event I might want to trade it in. The one time they did inspect it and said they would call me and…crickets! My customer service experience has me just downright awful. More