Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
945 Reviews

945 Reviews of Murgado Ford of Chicago - Service Center

Sort by
December 19, 2024

The dealership service department takes advantage of customers, price gouges with made up fees, withholds information on pricing. More

by gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaleb
Report | Print
Dec 24, 2024 -

Murgado Ford of Chicago responded

We're sorry to hear about your experience and appreciate your feedback. At our dealership, we strive to provide transparent and fair pricing for all services. We take concerns like yours seriously and would appreciate the opportunity to address this directly. Please contact us at your convenience, and we’ll work to resolve the matter to your satisfaction.

December 19, 2024

Brought car in for oil change and tire rotation. Got a call tech couldn't find security key for wheel locks. Told them to check trunk by jack. They said it wasn't in there. Told them to put on a new More

by jolyrogr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias in service. *****
Report | Print
Dec 24, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your experience with us. We apologize for the initial oversight but are glad to hear our team was able to resolve the issue quickly and refund the cost of the new key set. Your patience and understanding mean a lot, and we’ll use this as an opportunity to improve. We look forward to providing you with a smoother visit next time!

December 15, 2024

My recent service experience from Murgado Ford Lincoln was very good. Service personnel was very accommodating and service was quite prompt. Very detailed in report and inspection. More

by mbcrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant (service), Shanice
Report | Print
Dec 16, 2024 -

Murgado Ford of Chicago responded

Thank you for your kind words! We’re thrilled to hear you had a great service experience at Murgado Ford Lincoln. Your satisfaction means the world to us! If you know anyone looking for top-notch service or a new vehicle, we’d be honored by your referral. We look forward to seeing you again! 🚗💨

December 12, 2024

A challenging electrical problem was concerned me about breaking down . The Service Technician diagnosed and repaired my vehicle. Running fine now. More

by KenL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Dec 17, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We’re glad to hear that our Service Technician was able to diagnose and repair the electrical issue with your vehicle, and that it’s running smoothly now. We understand how concerning these issues can be, and we’re happy to have been able to take care of it for you.

December 12, 2024

Arrived at 11:30 for scheduled oil change and didn't get my car (which I waited for) until 2:30. Three hours ! More

by jlseife
Workmanship
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Dec 17, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time during your oil change appointment. We understand that your time is valuable, and we regret that we didn’t meet your expectations on this visit. Your experience is important to us, and we will review this situation to ensure we improve our service in the future. Please don’t hesitate to reach out if you have any further concerns.

November 01, 2024

Elias in the service dept has worked the last couple of times I’ve been to Fox Ford to insure the safety of my vehicle. Going above the call of duty to insure that I’m taken care of and the vehicle is saf More

by Robert Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
Nov 04, 2024 -

Murgado Ford of Chicago responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Elias in our Service Department has gone above and beyond to keep your vehicle safe and give you peace of mind. Your safety is always our top priority, and we’re proud to have team members like Elias who truly care.

October 28, 2024

They have always been excellent at addressing my Ford Maverick's repair needs and are very Professional. More

by Saul
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
Dec 16, 2024 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're so glad to hear that our team has consistently met your repair needs with professionalism. If you know anyone who could benefit from our services, we would love to help them too! Feel free to send them our way. We appreciate your trust in Murgado Ford!

October 24, 2024

My car was showing an electric problem afte4r parked overnight. Nick suggested that I leave overnight so the problem could be duplicated. Problem was diagnosed and corrected. The technician even compare More

by KenL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
October 22, 2024

Fox ford Lincoln is always helpful and they have great costumer service with fast service More

by Mauriceh25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
October 02, 2024

Ease of scheduling. Friendliness and responsiveness of service rep. Quality service work performed quickly and efficiently More

by Jcostley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name. Service rep was great
Report | Print
1
...
22
23
24
...
95