Murgado Ford of Chicago - Service Center

The Ford advisor was very professional and helped me with some questions about my Ford Fusion some questions about my Ford Fusion More

This was my first experience with this dealership and I was very impressed. Kaleb, the service rep who handled the maintenance, was professional, courteous, kept me informed and was there to explain the d was very impressed. Kaleb, the service rep who handled the maintenance, was professional, courteous, kept me informed and was there to explain the details of what was done. I would definitely return in the future. More

The dealership service department takes advantage of customers, price gouges with made up fees, withholds information on pricing. customers, price gouges with made up fees, withholds information on pricing. More

Brought car in for oil change and tire rotation. Got a call tech couldn't find security key for wheel locks. Told them to check trunk by jack. They said it wasn't in there. Told them to put on a new Got a call tech couldn't find security key for wheel locks. Told them to check trunk by jack. They said it wasn't in there. Told them to put on a new set which they charged me for. When I picked up car and got home I checked where I said and security key was right there. Also forgot to actually rotate the tires in the confusion. Had to bring car back to get the tires rotated and put the old security locks on the wheels. However, service took care of it quickly and refunded the cost of the new key set when we put the original ones back on. Understandable mistake and was handled well. More

My recent service experience from Murgado Ford Lincoln was very good. Service personnel was very accommodating and service was quite prompt. Very detailed in report and inspection. was very good. Service personnel was very accommodating and service was quite prompt. Very detailed in report and inspection. More

A challenging electrical problem was concerned me about breaking down . The Service Technician diagnosed and repaired my vehicle. Running fine now. breaking down . The Service Technician diagnosed and repaired my vehicle. Running fine now. More

Arrived at 11:30 for scheduled oil change and didn't get my car (which I waited for) until 2:30. Three hours ! my car (which I waited for) until 2:30. Three hours ! More

Elias in the service dept has worked the last couple of times I’ve been to Fox Ford to insure the safety of my vehicle. Going above the call of duty to insure that I’m taken care of and the vehicle is saf times I’ve been to Fox Ford to insure the safety of my vehicle. Going above the call of duty to insure that I’m taken care of and the vehicle is safe. More

They have always been excellent at addressing my Ford Maverick's repair needs and are very Professional. Maverick's repair needs and are very Professional. More