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Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
937 Reviews

937 Reviews of Murgado Ford of Chicago - Service Center

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January 03, 2025

Had a good experience with the service center, especially service advisor. Would recommend to others. More

by bbekins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Villegas
Report | Print
Jan 03, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad you had a positive experience with David and our service center. We appreciate your recommendation and look forward to serving you again!

January 03, 2025

Needed maintenance on my headlights. Dealer service department gave me a 1k estimate. Got it done for 200 at a local dealer. What a joke. More

by zillo311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 07, 2025 -

Murgado Ford of Chicago responded

We're truly sorry to hear about your experience. We understand your frustration and take your feedback seriously. Please feel free to reach out to us directly so we can address this matter. You can email our GM at charles.grosso@murgadofordlincoln.com.

January 03, 2025

Quick and Efficient. Even let us use a coupon from Fox Ford (name prior to change) for our quick lane services. More

by Megan Kline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane Employees
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Jan 07, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear the service was quick and efficient, and we’re happy we could honor the coupon for you. We look forward to serving you again!

December 30, 2024

It’s gone downhill since I brought my last car in 2021 Maybe it takes a while for them to adjust More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Sims
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Dec 30, 2024 -

Murgado Ford of Chicago responded

We're sorry about your recent experience and truly appreciate your feedback. It's important to us that our service meets your expectations, and we’re committed to making improvements. Please feel free to reach out directly so we can address any concerns and ensure your next visit is a better experience.

December 28, 2024

Great experience with service. Your online scheduling portal needs work- can’t make selections or schedule More

by MGPGR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Dec 30, 2024 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We'll take a look at the scheduler and see if we can make those improvements. We're also thankful the service experience was top-notch!

December 27, 2024

I had scheduled an oil change with tire rotation and my vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of More

by b.campbell27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Man in quick lane center
Report | Print
Dec 30, 2024 -

Murgado Ford of Chicago responded

We're truly sorry to hear about your experience and appreciate you sharing your feedback. This is not the level of service we aim to provide, and we understand your frustration. We take your concerns seriously and would like the opportunity to investigate further and make it right. Please reach out to us directly so we can address this matter and ensure a better experience moving forward.

December 26, 2024

Quit blowing up my phone with surveys like this. Before my appointment you blew up my phone with appointment reminders. One is enough! The dealership staff was nice but the place felt disorg More

by toddmarek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
Report | Print
Dec 27, 2024 -

Murgado Ford of Chicago responded

Thank you for your feedback, and we apologize for the inconvenience. We'll work to improve our communication. We're glad to hear you had a positive experience with our staff and appreciate your comments on the organization. Your input helps us improve, and we hope to serve you better in the future.

December 21, 2024

A dealership you can trust! Helped me when another Ford dealership would not! Recommend highly! More

by jenniedchilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias and Kaleb Ortiz
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Dec 24, 2024 -

Murgado Ford of Chicago responded

Thank you for your recommendation! We're glad we could assist when others couldn't. Earning your trust means a lot to us, and we're here to help with anything you need in the future!

December 21, 2024

They were efficient. I was kept informed. They worked hard to ensure a fair price. More

by rmn1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Grant
Report | Print
Dec 24, 2024 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad you appreciated our efficiency, communication, and commitment to a fair price. It was a pleasure serving you, and we look forward to assisting you again!

December 19, 2024

Excellent customer service, very attentive. Keep me updated at each step in the process. I’ll be back. More

by qrlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Dec 24, 2024 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're thrilled to hear you enjoyed our attentive customer service and consistent updates throughout the process. We look forward to welcoming you back in the future!

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