Murgado Ford of Chicago - Service Center

I understand that when bringing aftermarket parts the technician can only do what they can with the parts provided, but I wasn't pleased being told the loss in power on my truck was because of the tune I technician can only do what they can with the parts provided, but I wasn't pleased being told the loss in power on my truck was because of the tune I had on it. Changed the cold and hot charge pipes to the intercooler and had a leak on the cold connection from the intercooler, technician tried to blame the tune. I had to come back twice that same day to argue there was a leak. It was audible. I had the advisor put his hand over the connection that leaked while I revved the engine to show the leak was in fact there. The tech adjusted the connection, but I feel that I hadn't received the best service that day. It only took a 3 inch rubber coupler to fix the leak, I had done it myself the next day as I needed the truck running strong for a 1000 mile trip on the 3rd of January. Service here is usually flawless, and I hope this is a one time foul. More

The guys were great. They got everything done on time and on budget. I will definitely come back for more service They got everything done on time and on budget. I will definitely come back for more service More

Needed maintenance on my headlights. Dealer service department gave me a 1k estimate. Got it done for 200 at a local dealer. What a joke. Dealer service department gave me a 1k estimate. Got it done for 200 at a local dealer. What a joke. More

Quick and Efficient. Even let us use a coupon from Fox Ford (name prior to change) for our quick lane services. Even let us use a coupon from Fox Ford (name prior to change) for our quick lane services. More

Had a good experience with the service center, especially service advisor. Would recommend to others. service advisor. Would recommend to others. More

It’s gone downhill since I brought my last car in 2021 Maybe it takes a while for them to adjust Maybe it takes a while for them to adjust More

Great experience with service. Your online scheduling portal needs work- can’t make selections or schedule Your online scheduling portal needs work- can’t make selections or schedule More

I had scheduled an oil change with tire rotation and my vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of my car, fluid, tire health, etc. Picked my vehicle up before close and had to ask for a print up of what was done. Service was provided free of charge. I’ll never go back. More

Quit blowing up my phone with surveys like this. Before my appointment you blew up my phone with appointment reminders. One is enough! The dealership staff was nice but the place felt disorg Before my appointment you blew up my phone with appointment reminders. One is enough! The dealership staff was nice but the place felt disorganized More

A dealership you can trust! Helped me when another Ford dealership would not! Recommend highly! Helped me when another Ford dealership would not! Recommend highly! More