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Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
939 Reviews

939 Reviews of Murgado Ford of Chicago - Service Center

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January 05, 2025

I understand that when bringing aftermarket parts the technician can only do what they can with the parts provided, but I wasn't pleased being told the loss in power on my truck was because of the tune I More

by richard.rene.trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Jan 06, 2025 -

Murgado Ford of Chicago responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. We strive to provide top-notch service, and it's disappointing to hear we fell short this time. Your feedback is invaluable, and we'll be addressing this with our team to ensure such issues are handled more effectively in the future. We're committed to making things right and hope to regain your trust on your next visit. Thank you for bringing this to our attention, and safe travels on your upcoming trip!

January 05, 2025

The guys were great. They got everything done on time and on budget. I will definitely come back for more service More

by davidbarron56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Commercial service team
Jan 07, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad the team delivered timely and budget-friendly service. We look forward to assisting you again!

January 03, 2025

Needed maintenance on my headlights. Dealer service department gave me a 1k estimate. Got it done for 200 at a local dealer. What a joke. More

by zillo311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 07, 2025 -

Murgado Ford of Chicago responded

We're truly sorry to hear about your experience. We understand your frustration and take your feedback seriously. Please feel free to reach out to us directly so we can address this matter. You can email our GM at charles.grosso@murgadofordlincoln.com.

January 03, 2025

Quick and Efficient. Even let us use a coupon from Fox Ford (name prior to change) for our quick lane services. More

by Megan Kline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane Employees
Jan 07, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear the service was quick and efficient, and we’re happy we could honor the coupon for you. We look forward to serving you again!

January 03, 2025

Had a good experience with the service center, especially service advisor. Would recommend to others. More

by bbekins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Villegas
Jan 03, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad you had a positive experience with David and our service center. We appreciate your recommendation and look forward to serving you again!

December 30, 2024

It’s gone downhill since I brought my last car in 2021 Maybe it takes a while for them to adjust More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Sims
Dec 30, 2024 -

Murgado Ford of Chicago responded

We're sorry about your recent experience and truly appreciate your feedback. It's important to us that our service meets your expectations, and we’re committed to making improvements. Please feel free to reach out directly so we can address any concerns and ensure your next visit is a better experience.

December 28, 2024

Great experience with service. Your online scheduling portal needs work- can’t make selections or schedule More

by MGPGR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Dec 30, 2024 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We'll take a look at the scheduler and see if we can make those improvements. We're also thankful the service experience was top-notch!

December 27, 2024

I had scheduled an oil change with tire rotation and my vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of More

by b.campbell27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Man in quick lane center
Dec 30, 2024 -

Murgado Ford of Chicago responded

We're truly sorry to hear about your experience and appreciate you sharing your feedback. This is not the level of service we aim to provide, and we understand your frustration. We take your concerns seriously and would like the opportunity to investigate further and make it right. Please reach out to us directly so we can address this matter and ensure a better experience moving forward.

December 26, 2024

Quit blowing up my phone with surveys like this. Before my appointment you blew up my phone with appointment reminders. One is enough! The dealership staff was nice but the place felt disorg More

by toddmarek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
Dec 27, 2024 -

Murgado Ford of Chicago responded

Thank you for your feedback, and we apologize for the inconvenience. We'll work to improve our communication. We're glad to hear you had a positive experience with our staff and appreciate your comments on the organization. Your input helps us improve, and we hope to serve you better in the future.

December 21, 2024

A dealership you can trust! Helped me when another Ford dealership would not! Recommend highly! More

by jenniedchilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias and Kaleb Ortiz
Dec 24, 2024 -

Murgado Ford of Chicago responded

Thank you for your recommendation! We're glad we could assist when others couldn't. Earning your trust means a lot to us, and we're here to help with anything you need in the future!

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