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Murgado Ford of Chicago - Service Center

Chicago, IL

4.6
816 Reviews

816 Reviews of Murgado Ford of Chicago - Service Center

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February 17, 2025

Probably the worst customer service experience I have had while dealing with any Ford dealership. More

by JROUSHII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several service department employees
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Feb 18, 2025 -

Murgado Ford of Chicago responded

I’m sorry to hear about your negative experience. This is certainly not the level of service we aim to provide. Your feedback is important, and we would like to address your concerns. If you’re open to it, please reach out to us directly so we can work to resolve the situation.

February 17, 2025

First time there, and I had such a great experience. Fest service, employees very friendly and welcoming. Definitely I will continue using this place. More

by 200erandolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear you felt welcomed and had a great first visit. We look forward to continuing to serve you in the future!

February 17, 2025

Absolute best service employee I’ve dealt with at Murgado Ford, honest and transparent into the point More

by Dan.jovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're thrilled to hear you had such a positive experience with our service team at Murgado Ford. Honesty and transparency are key, and we're glad that stood out to you. Looking forward to serving you again!

February 17, 2025

Good service and communication; Josh was great and check-out assistance was very considerate of the customer. More

by cwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're happy to hear Josh provided great service and that the check-out process was smooth. We appreciate your feedback and look forward to assisting you again!

February 17, 2025

No extra waiting with our appt. time planned. Friendly and attentive staff. Clean waiting room with coffee was a plus. More

by wes18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for your great feedback! We're glad to hear everything went smoothly with your appointment and that you enjoyed the amenities. We look forward to welcoming you back soon!

February 16, 2025

Well I can say the oil change was much cheaper than the previous owners use to charge. More

by kcb7750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 16, 2025

Customer Service Was Excellent Amy Made Sure I Got Everything I Need Done In One Day and The Timing Of Getting Things Dine For My Car Was Fast More

by MAKIYANELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're happy to hear we took great care of you and handled everything efficiently. We appreciate your trust and look forward to assisting you again soon!

February 14, 2025

Good communication. Comfortable environs. Friendly and attentive staff beyond the one directly assisting me. Kudos. More

by Michaelavernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikelle Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad to hear you had a positive experience with our communication, staff, and overall environment. We appreciate your feedback and look forward to assisting you again!

February 13, 2025

The service technician was helpful and and courteous. The work was completed in a timely manner. More

by llinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 13, 2025

Won’t be bringing my vehicle back here anytime soon. Basically paid them for nothing to take off sensors they claimed didn’t work. Won’t be recommending them to anyone and don’t ever worry about me brin More

by Devonte Longford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Divis Hightower
1.0
This rating includes all reviews, with more weight given to recent reviews.
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