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Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
923 Reviews

923 Reviews of Murgado Ford of Chicago - Service Center

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May 13, 2025

Just getting started with this dealership! They have a little ways to go but I like the service. More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Deichman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marta Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb Ortiz
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May 16, 2025 -

Murgado Ford of Chicago responded

Thanks for the review! We hope to earn that fifth star the next time we serve you!

May 12, 2025

Wonderful! Very professional. While in for service I met Tray Hill in sales who was really great! More

by Rsmolik
Recommend Dealer
Yes
Employees Worked With
Nick Pfropper
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May 12, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

May 10, 2025

Couldn’t look up my information and was rude. I’ll never come back. And don’t email again More

by Agutierrez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb Ortiz
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May 16, 2025 -

Murgado Ford of Chicago responded

We’re sorry to hear about your experience and that we fell short of your expectations. Your feedback is taken seriously, and we regret that this interaction left you feeling this way.

May 10, 2025

I can't believe that after making sure that my car would be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied More

by aaagha73
Recommend Dealer
No
Employees Worked With
Divis Hightower
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
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May 12, 2025 -

Murgado Ford of Chicago responded

We’re sorry to hear about your experience and that you felt disrespected. This is not the level of service we aim to provide, and we’ll be looking into this matter. We’d be happy to address your concerns if you'd like to contact us directly.

May 07, 2025

Great service and the price was excellent. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. More

by ultimatetouchband
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear our team was able to accommodate your Ford Shuttle Bus and provide great service at a fair price.

May 05, 2025

Good experience Went in to get oil change and Randy was nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 More

by c_maric
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
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May 09, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We're happy Randy and the team at Murgado Ford were able to get everything taken care of efficiently. We appreciate you trusting us with your vehicle's maintenance.

May 04, 2025

Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

by jim@udllc.net
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
Report | Print
May 09, 2025 -

Murgado Ford of Chicago responded

Jim, we're sorry to hear about your experience and appreciate your honesty. Your feedback is taken seriously, and we’d like the opportunity to understand what happened and see how we can make things right. Please feel free to reach out directly if you're open to a conversation.

May 02, 2025

The experience was fine. The constant post service nagging to fill out a survey is a bit much though. More

by ppalumbo0
Recommend Dealer
Yes
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May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for your honest feedback. We're glad your experience went smoothly, and we hear you on the survey follow-ups—it’s never our intention to be a bother. We'll be sure to take that into account moving forward.

May 02, 2025

I knew upfront how long things would take, was informed when they noticed a change was needed, and never had a problem with staying updated with everything going on . More

by jnshimko
Recommend Dealer
Yes
Employees Worked With
Aimmey
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May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear you felt informed and well taken care of throughout the process. We look forward to serving you again.

May 01, 2025

Great service. Came in late but they were able to get the job done Done More

by Ashah8030
Recommend Dealer
Yes
Employees Worked With
Ryan White
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May 09, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We’re glad we could get the job done for you, even on a tight schedule. We look forward to serving you again.

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