Murgado Ford of Chicago - Service Center

It was a great experience, thanks to this team. I will also recommend it to others, family and friends I will also recommend it to others, family and friends More

Always a pleasure, surprised to know how many points I had. Used them on my oil change. had. Used them on my oil change. More

Team is always helpful and responsive. I trust their service recommendations for items I did not request. I trust their service recommendations for items I did not request. More

Efficient service experience with great communication and seamless updates. Learned about ford points and $300+ in funds available ! seamless updates. Learned about ford points and $300+ in funds available ! More

Very helpful and super quick service. So pleased with the assistance I received. Thanks guys! So pleased with the assistance I received. Thanks guys! More

The service was great! Efficient, quick and friendly! I’ve been to other Ford dealerships where this has not been the case so thank you! Efficient, quick and friendly! I’ve been to other Ford dealerships where this has not been the case so thank you! More

I still have not been contacted regarding the parts that needed to be ordered for the recall on my vehicle. It’s been nearly two weeks. needed to be ordered for the recall on my vehicle. It’s been nearly two weeks. More

April was incredible and deserves a raise ASAP! ! April was communicative, respectful, and informative. Give her a raise! There’s clearly a problem with executive management and poor leadership b ! April was communicative, respectful, and informative. Give her a raise! There’s clearly a problem with executive management and poor leadership because my car repair unnecessarily took one month. More

Service was fast and efficient a coupe points the setting on dash board did not set to original setting but quickly was fixed, after service my car was last in the line for pick-up but was blocked Imade driv on dash board did not set to original setting but quickly was fixed, after service my car was last in the line for pick-up but was blocked Imade driving backwards almost 30 yards in very nero passage. More

Service rep Caleb great. Management needs to review procedures when an employee is out. My car service was complete on a Friday. I was never notified. Called Friday and Sat v Management needs to review procedures when an employee is out. My car service was complete on a Friday. I was never notified. Called Friday and Sat voicemail was full. On Monday I called Caleb who had been out sick Friday. He thought I had picked up the car on Friday. Please find a better way of tracking cars through service when something unusual happens. I had to change set plans for the entire weekend because I had no car - when it was ready on Friday! No one from management ever spoke with me. Ricky from parts went out of his way to try to track down my car. Parts was the only department that ever answered their phone. More