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Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
936 Reviews

936 Reviews of Murgado Ford of Chicago - Service Center

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January 23, 2025

If I receive a call about my vehicle it should be as simple as calling the number that called me to get a response back. I should not have to go through your entire phone menu to find someone who actual More

by AshleithGuynn96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
Report | Print
Jan 24, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We apologize for the inconvenience you experienced with our phone system. We understand how frustrating it can be to go through a menu to reach someone, and we’ll work to streamline the process for quicker and easier responses. Your input is invaluable, and we appreciate you bringing this to our attention.

January 23, 2025

Caleb very pleasant got job going asap. Had it done in very little time. Thank you More

by kevin@stoeckels.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb ortiz
Report | Print
Jan 24, 2025 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We're glad Caleb was able to get the job done quickly and pleasantly. We appreciate your trust in us and are happy to have been able to serve you efficiently!

January 23, 2025

Clean, quick, helpful, knowledgeable, reliable, honest, great customer service, would recommend to anyone who has a Ford. More

by Troe44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Report | Print
Jan 24, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We’re thrilled you had such a positive experience with our team. We appreciate your kind words about our customer service, and we’re glad we could provide a clean, quick, and reliable experience. Your recommendation means a lot to us!"

January 22, 2025

Giving it a chance still. .this is my 1st under new ownership. We’ll see More

by Revrnd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Murgado Ford of Chicago responded

Thanks for taking the time to write a review, Rev. We're thankful for the opportunity to do business with you. Please contact us if we can help with anything!

January 22, 2025

The waiting room and WiFi are very nice. This 15 word minimum review is irritating. More

by tompage211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Murgado Ford of Chicago responded

Thanks for your review. We're glad you enjoyed the amenities and hope to serve you again.

January 20, 2025

Staff was extremely helpful, polite and professional. Antonio went over and beyond to help me. More

by adpbutterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Jan 20, 2025 -

Murgado Ford of Chicago responded

Thank you for the kind words! We're glad to hear that Antonio and our team provided such helpful and professional service. We’ll be sure to pass along your praise to him, and we appreciate your support!

January 17, 2025

Nickolaus is very professional, responsible and honest man.... What can I say ? Wety good and quick team !!!! Thank you very much for great work !!!! Dmytro Repetyuk More

by Dmytro Repetyuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus !!!!
Report | Print
Jan 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad our team provided quick and great service. We appreciate your support and look forward to seeing you again!

January 17, 2025

This is the 2nd time you have asked me to answer this survey. Please read the 1st one. More

by drlucy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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Jan 20, 2025 -

Murgado Ford of Chicago responded

Sorry about the error! Thanks so much for the five-star review!

January 17, 2025

You kept at it and found the problem with my touch screen. And mister Grant kept me inform,thank everyone including the technicians. More

by Grant.Mckay
Recommend Dealer
Yes
Employees Worked With
Gr
Report | Print
Jan 20, 2025 -

Murgado Ford of Chicago responded

Thank you for your patience and for recognizing the efforts of our team! We’re glad to hear that the issue with your touchscreen was resolved and that Mister Grant kept you informed throughout the process. We’ll be sure to pass along your appreciation to the technicians as well. Thanks again!

January 16, 2025

Service bay was very busy on the day I arrived, but the Murgado team was very professional and attentive, and got me back on the road quickly More

by hspaepen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Grosso
Report | Print
Jan 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad our team remained professional and attentive despite the busy day. We appreciate your patience and look forward to serving you again!

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