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Murgado Ford of Chicago - Service Center

Chicago, IL

4.6
817 Reviews

817 Reviews of Murgado Ford of Chicago - Service Center

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December 11, 2023

Overall Fox Motors is a good dealership. The communication with the client was excellent. Only issue I had was the the scheduling of the work bc of not knowing that too little gas in the tan More

by Mark B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar, Fabian
Report | Print
Dec 13, 2023 -

Murgado Ford of Chicago responded

Thank you for taking the time to provide this feedback, Mark. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

December 07, 2023

Grant was great. Easy to deal with at all times. From original appt to servive More

by ahlbergjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Dec 08, 2023 -

Murgado Ford of Chicago responded

It’s great to know that Grant provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 30, 2023

Great service. Family atmosphere. They Get the job done. Recommend service to all my friends. Jessica the best. More

by Mracemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
Report | Print
Dec 01, 2023 -

Murgado Ford of Chicago responded

It’s great to know that Jessica provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 27, 2023

I’ve had a few cars from Fox Ford and the service managers on the Lincoln side, Nick and Grant, have been great. They have always given me great service. More

by hgfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick and Grant
Report | Print
Nov 28, 2023 -

Murgado Ford of Chicago responded

Hi Frank, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 27, 2023

Great customer service. Excellent follow thru. Antonio is an individual every service company needs. Keep up the great work! More

by Cotb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Nov 28, 2023 -

Murgado Ford of Chicago responded

We appreciate you for letting others know about your experience working with Antonio! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 16, 2023

Edgar Rivera was very knowledgeable and helped us figure out the issue. He clearly cares about his clients and made sure we were set for success as this repair is needed. I hope other customers get to work More

by rmolive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rivera
Report | Print
Nov 16, 2023 -

Murgado Ford of Chicago responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Ford Lincoln. Please feel free to contact us if you have any questions on your new purchase. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 15, 2023

Antonio was terrific and took care of my car's electrical issues in a very timely manner. More

by akbscb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Nov 16, 2023 -

Murgado Ford of Chicago responded

It’s great to know that Antonio provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 01, 2023

Quick and easy service, will definitely be returning for all my service needs on my vehicle More

by davis3591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Nov 01, 2023 -

Murgado Ford of Chicago responded

Davis, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 28, 2023

Exceptional service provided by Nick and Grant. Greatly appreciated the review of maintenance items necessary. More

by MKS awd 2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Grant
Report | Print
Oct 30, 2023 -

Murgado Ford of Chicago responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 27, 2023

Always feel they are looking after keeping my car in tip top working condition. My service representative was excellent. More

by mom7120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmee
Report | Print
Oct 30, 2023 -

Murgado Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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