Murgado Ford of Chicago - Service Center

Fast lane appeared crowded when I pulled up but the team checked me in surprisingly quickly and it was a normal amount of time for routine oil change. I was kept updated by text and everything went well., checked me in surprisingly quickly and it was a normal amount of time for routine oil change. I was kept updated by text and everything went well., More

This dealership has always been very accommodating. They need to all be on the same page though regarding when an appointment is needed or not needed. They need to all be on the same page though regarding when an appointment is needed or not needed. More

Boris's communication was excellent and prompt. The service I experienced was great. The car runs wonderfuly now. The service I experienced was great. The car runs wonderfuly now. More

At Ford you get professional, courteous, and timely service. You can tell Ford trains and has high customer service standards. service. You can tell Ford trains and has high customer service standards. More

Prompt service and was done as promised on time. I have been using this dealership for all the routine maintenance for over 6 years now and will be coming back. I have been using this dealership for all the routine maintenance for over 6 years now and will be coming back. More

I was in for service the previous week, requested that a tire be inspected for a leak. The next day the pressure gauge indicated low pressure. I texted Nick who advised that I should return to have the gaug tire be inspected for a leak. The next day the pressure gauge indicated low pressure. I texted Nick who advised that I should return to have the gauge reset. When I returned, an inspection of the tire revealed a nail & a leak. The tire was repaired and the gauge reset. Although I was not delighted to have to return, Nick provided excellent customer service and all's well that end's well? Thank you. Just an added note, no service on evenings or Saturdays is a hardship; I take time off from work to obtain service during your service hours. More

Great service and great communication by Boris. I was always made aware about the status of my vehicle. Pleasantly surprised that all the recalls were completed I was always made aware about the status of my vehicle. Pleasantly surprised that all the recalls were completed More

My last couple visits have been quick and efficient. I have seen a great improvement in customer service over the course of the last twelve months. I have seen a great improvement in customer service over the course of the last twelve months. More

This has been my second time getting my Lincoln serviced here and both times have been more than smooth. Great staffing, timely work and great work. I felt quite welcomed, relaxed, treated with the highes here and both times have been more than smooth. Great staffing, timely work and great work. I felt quite welcomed, relaxed, treated with the highest professionalism and was Kept up to date every step of the way in great detail. Antonio was really great to work with! I will be back for future service! More

The service is entirely dependent on which employee is helping you. My first experience was bad and I had to speak to a manager and go back for further service. But working with the manager was a great ex helping you. My first experience was bad and I had to speak to a manager and go back for further service. But working with the manager was a great experience. Hit or miss. More