Murgado Ford of Chicago - Service Center

Been going to this dealership to do my oil change and they have been great and great service thank you all for a great job they have been great and great service thank you all for a great job More

Brought a running car in for an oil change. I usually get my oil changes at another Ford dealer, but I went to this location for an oil change for the first time. Regardless I have only gotten I usually get my oil changes at another Ford dealer, but I went to this location for an oil change for the first time. Regardless I have only gotten oil changes at ford dealers. The technician Divis informed me after 45ish minutes of waiting that the Engine oil drain plug stripped beyond repair. The replacement price would be more than $1,300. Divis told me that the had removed the oil, but they were unable to get the drain plug back on. He suggested that the other dealer I take the car to had stripped Left with a disabled car. After calling Ford the customer service rep suggested that I take the car to the other dealer since Murgado is saying the damage was done at the other dealer. Before getting my car towed out Divis told me that I would need to buy a $13 Oil Filter so any residual oil didn’t leak (as they could couldn’t get the oil drain plug back on “because of the damage caused by the other dealer”) After towing my car to the other dealer that I usually take it to. The other dealer told me that That the cap is smashed on and that the oil pan was treaded from the inside (so why did I need the new oil filter for towing). This dealer said they tighten this part by hand and that they are unsure how damage like that could occur. I did not appreciate being ping ponged to another dealer and having to pay $1000 for a problem that’s frankly between two dealers. The part that needed to be replaced is a part that has only been touched by ford dealers, is not something that moves while driving and the damage was not normal road wear. I left feeling that this location wasn’t being completely honest with me. I personally feel they told me what they needed to get me out of their hair and to not own up to a mistake. I personally can’t trust this location anymore. Worst dealer service experience I have ever had. More

Much more helpful than it was when it was Fox Ford. I’m very impressed. I’m very impressed. More

Glad that the change of ownership hasn’t changed the excellent service. Great attention to customer service. excellent service. Great attention to customer service. More

Everything was done at the time that was quoted to me. everything was fine. Thank everything was fine. Thank More

Overall great, prompt service, service reps provide detail information on your vehicle, going over the service provided and need it service with the estimated cost detail information on your vehicle, going over the service provided and need it service with the estimated cost More

Always very accommodating . Nice, clean and close in proximity . I would recommend this dealership to anyone that asks . Nice, clean and close in proximity . I would recommend this dealership to anyone that asks . More

Good experience. Everyone was very professional. How many surveys am I going to get. Last one I'm doing Everyone was very professional. How many surveys am I going to get. Last one I'm doing More

I waited two weeks for the repair of my car and when I got it back the electrical issues were not resolved. And the yellow wrench error signal was not cleared. got it back the electrical issues were not resolved. And the yellow wrench error signal was not cleared. More

Prompt courteous service. The advisor was extremely professional and took care of all my vehicle’s needs. Service was performed quickly and reasonably. The advisor was extremely professional and took care of all my vehicle’s needs. Service was performed quickly and reasonably. More