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Murgado Ford of Chicago - Service Center

Chicago, IL

4.6
816 Reviews

816 Reviews of Murgado Ford of Chicago - Service Center

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December 19, 2024

Great Communication on ALL PARTS of the Deal Service is Fantastic I have bought (4) Vehicles More

by levern canteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Murgado Ford of Chicago responded

Thank you for your loyalty and support! We're thrilled to hear you've had fantastic service and great communication with every part of the process. It means a lot to us that you've trusted us with four vehicle purchases. We look forward to assisting you again in the future!

December 19, 2024

This was my first experience with this dealership and I was very impressed. Kaleb, the service rep who handled the maintenance, was professional, courteous, kept me informed and was there to explain the d More

by salmarkweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
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Dec 24, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that Kaleb provided professional and courteous service, keeping you informed every step of the way. We look forward to welcoming you back for your future visits and appreciate your trust in us!

December 19, 2024

The dealership service department takes advantage of customers, price gouges with made up fees, withholds information on pricing. More

by gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaleb
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Dec 24, 2024 -

Murgado Ford of Chicago responded

We're sorry to hear about your experience and appreciate your feedback. At our dealership, we strive to provide transparent and fair pricing for all services. We take concerns like yours seriously and would appreciate the opportunity to address this directly. Please contact us at your convenience, and we’ll work to resolve the matter to your satisfaction.

December 15, 2024

My recent service experience from Murgado Ford Lincoln was very good. Service personnel was very accommodating and service was quite prompt. Very detailed in report and inspection. More

by mbcrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant (service), Shanice
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Dec 16, 2024 -

Murgado Ford of Chicago responded

Thank you for your kind words! We’re thrilled to hear you had a great service experience at Murgado Ford Lincoln. Your satisfaction means the world to us! If you know anyone looking for top-notch service or a new vehicle, we’d be honored by your referral. We look forward to seeing you again! 🚗💨

December 12, 2024

A challenging electrical problem was concerned me about breaking down . The Service Technician diagnosed and repaired my vehicle. Running fine now. More

by KenL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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Dec 17, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We’re glad to hear that our Service Technician was able to diagnose and repair the electrical issue with your vehicle, and that it’s running smoothly now. We understand how concerning these issues can be, and we’re happy to have been able to take care of it for you.

December 12, 2024

Arrived at 11:30 for scheduled oil change and didn't get my car (which I waited for) until 2:30. Three hours ! More

by jlseife
Workmanship
Recommend Dealer
No
Employees Worked With
Unknown
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Dec 17, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time during your oil change appointment. We understand that your time is valuable, and we regret that we didn’t meet your expectations on this visit. Your experience is important to us, and we will review this situation to ensure we improve our service in the future. Please don’t hesitate to reach out if you have any further concerns.

November 01, 2024

Elias in the service dept has worked the last couple of times I’ve been to Fox Ford to insure the safety of my vehicle. Going above the call of duty to insure that I’m taken care of and the vehicle is saf More

by Robert Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
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Nov 04, 2024 -

Murgado Ford of Chicago responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Elias in our Service Department has gone above and beyond to keep your vehicle safe and give you peace of mind. Your safety is always our top priority, and we’re proud to have team members like Elias who truly care.

October 28, 2024

They have always been excellent at addressing my Ford Maverick's repair needs and are very Professional. More

by Saul
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
Dec 16, 2024 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're so glad to hear that our team has consistently met your repair needs with professionalism. If you know anyone who could benefit from our services, we would love to help them too! Feel free to send them our way. We appreciate your trust in Murgado Ford!

October 24, 2024

My car was showing an electric problem afte4r parked overnight. Nick suggested that I leave overnight so the problem could be duplicated. Problem was diagnosed and corrected. The technician even compare More

by KenL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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October 22, 2024

Fox ford Lincoln is always helpful and they have great costumer service with fast service More

by Mauriceh25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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