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Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
945 Reviews

945 Reviews of Murgado Ford of Chicago - Service Center

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June 11, 2025

I've given my rating. Stop asking me to write sentences These follow-ups are annoying Do you really want to loose a customer More

by Do not show
Recommend Dealer
Yes
Employees Worked With
Grant McKay
Jun 11, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review!

June 11, 2025

Having to write 15 words is very annoying. I will not be planning to complete these reviews in the future. More

by mitchglaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Murgado Ford of Chicago responded

Thanks for the five-star review, Mitch!

June 11, 2025

Everything was efficient. Staff were friendly. Communication was effective. I appreciate the quick turnaround time More

by Goji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Murgado Ford of Chicago responded

Thank you for noting our efficient process and friendly team. We aim to keep communication clear and turnaround quick. We appreciate your feedback and welcome you back whenever you need us.

June 11, 2025

Excellent, courteous and reasonable service. I felt very confident taking my Corsair there for routine service, which isn’t always the experience at car dealerships. I’ll be back. More

by danieljmontgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Murgado Ford of Chicago responded

Thank you for trusting us with your Corsair, Daniel! Our team offers courteous, reasonable service to earn your confidence. We appreciate your feedback and look forward to your next visit.

June 11, 2025

Jessica was very nice and courteous in our exchanges. She did not keep me informed very well initiallI but did much better after the parts were received. I was very disappointed in the service department More

by lhelterbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Murgado Ford of Chicago responded

We appreciate your feedback and apologize for the initial communication lapse. Please reach out to our service manager about the parking brake: Email damian.ogrady@MurgadoFordLincoln.com. We understand concerns about pricing—industry costs can fluctuate, and we aim for transparency. We welcome you back whenever you need us.

June 11, 2025

Fast, friendly As I arrived they asked me about the service I needed. Took my car and called me as it was ready. That simple More

by Arubio.corral
Recommend Dealer
Yes
Jun 11, 2025 -

Murgado Ford of Chicago responded

Thank you for the kind feedback! We’re glad our team greeted you promptly, handled your service quickly, and kept you informed. We aim to keep things simple. We appreciate your review and welcome you back whenever you need us.

June 10, 2025

Julisa is welcoming and informative. Great service. I will go back to them for any of my car’s needs. More

by dr.dyplomat
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julisa Colon
Jun 11, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

June 09, 2025

They have handled multiple warranty issues in good faith and with complete explanations so we know what to expect. More

by pkwhitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Moore
Jun 09, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

June 08, 2025

Staff are very welcoming and attentive. No issues. Work done and vehicle was available as promised. More

by Elev8now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

June 06, 2025

Jasmine . Was a great help and made things easy on my visit there. What a good employee. More

by Frefrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine 10 stars
Jun 06, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

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