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Murfreesboro Hyundai
Murfreesboro, TN
721 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 721 reviews
June 08, 2011
The service department is so pleasant to work with. They did not talk down to me (an older woman) which I appreciate. They are honest in their dealings, telling me that certain items which I had asked them did not talk down to me (an older woman) which I appreciate. They are honest in their dealings, telling me that certain items which I had asked them to check out did not need repair. They repaired my air conditioning system with an inexpensive part and that's after I told them I thought the problem was in the compressor. They are also very fair in their pricing. More
by sautee
Employees Worked With
Rick, George Bolton
June 07, 2011
Ultimately what we were trying to accomplish and what they finally had to offer didn't work out. I tried to give as much information as possible up front to make the transaction as painless as possible, they finally had to offer didn't work out. I tried to give as much information as possible up front to make the transaction as painless as possible, but after spending 3 and half hours there we weren't able to come to an agreement. I understand that sometimes things don't work out, but the part that was most disappointing was the fact that I had asked several times not to shop our deal around to a bunch of different banks and damage my credit that I'm trying to repair, only to find out that they did. When we went to the next dealership, they showed us where our credit had been pulled 12 different times on one day. I know that they are "trying" to get you the best deal, but it's also important to honor your customers requests and they should of been up front and said that they would not be able to accomplish what we were trying to achieve. Had they done that and been up front and honest, I would still have some respect for their dealership. More
by kshaf70
Employees Worked With
Van, Chris
May 31, 2011
My visit to Signature VW Hyundai of Murfreesboro was a pleasant and surprising one. I did not really expect to buy a car on my first visit. I wasn't hassled into buying a car but was asked what can we do pleasant and surprising one. I did not really expect to buy a car on my first visit. I wasn't hassled into buying a car but was asked what can we do to help you drive away today with this car? So I threw out this crazy figure that was in my head at the time and to my surprise Chris and his team did everything possible to get me close to the price I quoted. He worked so hard to earn my business that my wife and I could not walk a way, even though we planned on making at least two other stops at other brand dealers. He too the time to explain what felt like every detail and function om my new Genesis. He continued to check on me after sale even keeps me updated on the extras that were ordered to close the deal. The sales manager was upfront about all details and a pleasure to converse with. All in all a great dealership experience and a great on an awesome ride. More
by first class
Employees Worked With
Chris Jones
May 30, 2011
Nell is an exemplary sales person. The 2012 EOS is the 5th VW I have bought with her amazing assistance! She definitely knows what I like and does EVERYTHING in her power to please. Once I called Nell a 5th VW I have bought with her amazing assistance! She definitely knows what I like and does EVERYTHING in her power to please. Once I called Nell and explained what I wanted...the expediency of delivery was superb... Judy Stacey More
by judyacestacey
Employees Worked With
nell mathis
May 17, 2011
The experience was excellent. Knowledgable and Friendly sales staff and a quick financing department made for an enjoyable experience. Rich especially went out of his way to make out purchasing experience sales staff and a quick financing department made for an enjoyable experience. Rich especially went out of his way to make out purchasing experience the best. He took extra time ensuring we knew everything he knew about the Van we purchased. I highly recommend Rich and the Signature dealership. More
by psujak
Employees Worked With
Rich Rice
May 11, 2011
On April 21, I purchased a 2011 Elantra from this dealership. It has been one of the worst decisions ever! We payed a very generous amount down on it and were still treated like trash! Rich was the f dealership. It has been one of the worst decisions ever! We payed a very generous amount down on it and were still treated like trash! Rich was the first representative we spoke with. He was with us during our test drive and up until it was time to finance the car. Chad was our biggest problem. He was rude not only to myself and my family, but to our county clerk and another Hyundai dealership representative that he spoke to over the phone. He went so far as to roll his eyes whenever one of us said something that he did not agree with. My mother (who worked in finance for 27 years) had called our county clerk to get the sales tax for Tennessee before we even went to the dealership, and had to call him out on incorrectly calculating the taxes. If you have already bought a vehicle from Signature, go back and check the taxes you were charged and check with your local county clerk. You may find you've been cheated thousands of dollars. I shudder to think of how many customers they've cheated with their made up extra taxes. Once we were finally away from Chad and his overwhelming rudeness, we met with Howard for a brief time to finish up financing. His math was incorrect as well, my mother having to correct him as well. When it was time to hand the car over to us, Rich, the salesman that had been with us through the test drive and the initial sale was nowhere to be found. Van came out in his place and was very nice, explaining all the features of the car in detail. The whole ordeal ended up taking 5 hours, the longest it has ever taken me to purchase a vehicle. I had already vowed to never return to Signature Hyundai by the end of that day. However, yesterday, we realized that my beautiful new car (that I haven't even had for a month)has been slowly leaking oil. It was nearly all gone by the time we discovered the problem. Being 3 hours away from Signature, certainly not wanting to drive the car, I called Van for assistance in getting the problem fixed. I was disappointed in our phone call because he was accusatory, assuming that I had hit a curb or an animal and damaged the car myself. Of course nothing of that nature had happened, but even after telling him that, he still held the attitude that there was no way in the world Hyundai could have made an error. Needless to say, the car is being towed to a different Hyundai dealership to be repaired; a dealership where we were met with nothing but kindness and willingness to help. I would never return to Signature for any sort of service on the car and nothing in this world would make me recommend them to anyone! More
by lga270
Employees Worked With
Rich, Chad, Howard, Van
May 02, 2011
I was shopping for a new VW GTI and the team at Signature VW took care of me like no one else. I traveled from Nashville to Murfreesboro because they did not pressure me, gave me the best price and service. VW took care of me like no one else. I traveled from Nashville to Murfreesboro because they did not pressure me, gave me the best price and service. After visiting other dealers, then Signature in Murfreesboro, I stopped looking as they blew me away. More
by jclawson
Employees Worked With
Dennis & Tony
April 26, 2011
I am the manager of a company and Richard provided me a place that allowed me to work on my laptop while I waited to complete my transaction. This is important to me because although I know it takes time place that allowed me to work on my laptop while I waited to complete my transaction. This is important to me because although I know it takes time to complete all the necessary paperwork, my need to be available to my team is very important to me. His efforts made my day seemless!!! Not to mention he was very attentive, informative and helpful. Great experience! More
by dmaeweather
Employees Worked With
Richard Rice
April 18, 2011
I gave ms. Mathis the rating I did, because she clarified all of my questions I had. This was the first time I have ever bought a "new" car, and she made it less stressful for me by providing me with awesom all of my questions I had. This was the first time I have ever bought a "new" car, and she made it less stressful for me by providing me with awesome customer service, and making me feel at ease! I appreciate everything she did for me, and would definately recommend anyone going to Signature. Thank You for everything! More
by james.pratt7
Employees Worked With
Nell Mathis
April 11, 2011
The customer service was wonderful. My husband and I both said it was the easiest dealership we have ever dealt with. We truly enjoyed the experience and the used Jetta that we purhcased. What we were both said it was the easiest dealership we have ever dealt with. We truly enjoyed the experience and the used Jetta that we purhcased. What we were told up front was consistant to what it was when we finished. Test drove the car and liked it. Nelli are salesperson was very friendly and very knowlegable. We had our two children with us and you know how impatient kids can be but they as well said they couldn't believe that it didn't take long to purchase. We would highly recommend this dealership to other friends. We look forward to our Jett. Sincerely, The Wagners More
by coltsfan#1
Employees Worked With
Nelli
