Murdock Volkswagen - Service Center

Been to this service department several times. Will NEVER go back again. I have an older 2006 "VW". I have taken it in for various services, or a leak or something. I generally get "the" run aroun Will NEVER go back again. I have an older 2006 "VW". I have taken it in for various services, or a leak or something. I generally get "the" run around. "We'll, it could be this or it could be that ECT. They ALWAYS find something ELSE has to be fixed to get the original problem fixed! I have never taken my vehicle home from THIS place that within a week there is something totally different that needs to be fixed. I've taken my vehicle to a local mechanic, he is able to diagnose and fix the immediate problem WITHOUT something else going wrong within the week. I'm not saying that they "sabotage" my car HOWEVER that's the experience I have had with this service department! More

Excellent Took our 1997 Volks cabrio in for service and was treated to a pleasant and refreshingly honest experience. From the service manager to the work prefo Took our 1997 Volks cabrio in for service and was treated to a pleasant and refreshingly honest experience. From the service manager to the work preformed it was exactly as I was told it would be. And what a pleasant surprise when I picked up the car it was washed and vacuumed. I have 6 vehicles and they have earned our future business.😊😊😊 More

Up front and great customer service The guys in the service department are top noch. they were able to fit me in last minute and even stayed late to help me identify my issue. I've had The guys in the service department are top noch. they were able to fit me in last minute and even stayed late to help me identify my issue. I've had to take my vehicle you a few different places and these guys are the best. More

It should be called Murdock "All Regrets" Got an oil leak, stopped by Murdock "No Regrets" service. Guy Baldwin and the technician were very friendly and (apparently) knowleadgeble too, and es Got an oil leak, stopped by Murdock "No Regrets" service. Guy Baldwin and the technician were very friendly and (apparently) knowleadgeble too, and estimated $2,500 worth of parts to be replaced, starting with the stuff (panel etc) at the bottom of the engine, and they were eager to start working on the car right away. They kept asking for the key to the car. I totally bought their story, wondering whether it was worth investing this money into the car, maybe just sell the car or tow it, so I decided to get a second opinion from a local service, and was told that a good technician attempts to find the source of an oil leak starting at the top of the engine, since oil tends to drip from top to bottom. Makes sense. I ended up changing only the oil gasket at the top of the engine, and thus saved $2,000. Bottom line: If you really want "No Regrets" don't go to Murdock. More

Great Service Guy goes out of his way to ensure you are taken care of while your car is being worked on and that your car gets the proper care and maintenance for a Guy goes out of his way to ensure you are taken care of while your car is being worked on and that your car gets the proper care and maintenance for a long life of service. More

The best service center. Appointment was on time. All my questions about the service were answered. The service manager even took the time to show me how to select options an Appointment was on time. All my questions about the service were answered. The service manager even took the time to show me how to select options and how the were displayed on the vehicle display. More