Murdock Hyundai Lindon - Service Center

Crooked Manager Swindles Money I brought my car in to the Lindon Murdoch Hyundai to get a part for a code that i had scanned and researched myself. After getting the part and replac I brought my car in to the Lindon Murdoch Hyundai to get a part for a code that i had scanned and researched myself. After getting the part and replacing it, the code P0449 was still there. I brought it back and had them diagnose the code for $60, they said they guarantee their diagnosis is correct and they can scan much deeper than my code reader at home. They came back saying I needed an evap canister air filter replaced so I bought the part and replaced it myself. Thinking everything was great I took it out on the freeway and heading up to Salt Lake and my car went into limp mode on the freeway (can't go +20 MPH) and the check engine light came back on. Thankfully I was close enough to Murdock Hyundai I drove it back and explained the situation to them. They recommended I get another $60 diagnosis to see what was going on. They came back saying I needed another $500 in parts and labor. I was also told by the manager the original two parts I replaced had nothing to do with the original problem. Apparently the $60 guaranteed diagnosis that is so great didn't describe the problem very well. In addition to my conversations with the manager talking about the issues he was inconsiderate and was not very willing to be helpful. It was like pulling teeth to get refunded for the $60 diagnosis that diagnosed something completely irrelevant, until I suggested talking to his manager Blake. If you go in this place blindly expect to get swindled out of your money and spend $1,000 replacing parts for a $100 problem. More

I feel welcome every time I go even if I am not buying a car We purchased a Santa Fe and have been helped every I go in and have a question on how to operate something I don't understand or I need a free wash. We purchased a Santa Fe and have been helped every I go in and have a question on how to operate something I don't understand or I need a free wash. I am treated with respect and the service is exceptional whether the person sold me the car or it is another sales person who helps me. I feel at hope and like an appreciated client. More

Scare tactics and uninformed employees I purchased my vehicle here, the salesman was friendly and kind, but not very straightforward. Personally, i liked him a lot, but professionally i am I purchased my vehicle here, the salesman was friendly and kind, but not very straightforward. Personally, i liked him a lot, but professionally i am not a fan of the shadiness of the sales department there. They sold me a used vehicle, which i can acknowledge with used vehicles there is always a risk of it being a dud. I asked him several times if they would cover mechanical problems with the warranties i bought and what not and he assured me, as it was my first car purchase it would me taken care of and i had nothing to worry about. I purchased the 5 year service plan, and the service department is where my main issue is. Every time i would come in, always alone as i am a single female, the gentlemen in the service drive was constantly try to scare me into bigger services. Every single service person i dealt with was pressuring me into unnecessary services. i had a 3rd party check the suggestions and most of the time they told me they were unnecessary. Flash forward a couple of months and i get a warranty enhancement notice for the Air bag light that had been on in my vehicle. This one was abnormal though because it stated IN THE OFFICIAL NOTICE, that if the issue was found to not be the springs(i think that's what it said was causing the air bag light on) i WOULD NOT BE CHARGED FOR DIAG. The first time i brought it in for this warranty enhancement i had made an appointment 2 weeks in advance and they told me to bring it in at 6pm and they assured me it would be done. 3 hours later they call me and tell me none of the scheduled work had been done and all they had gotten done was a car wash(which, they didn't even rinse the soap off so that was a blatant lie.) I come back to pick up my car, a week later i call to make ANOTHER appointment, i bring it in at 7 am and when i get there i bring the official notice and explain the situation to the service adviser,He attempted to throw my notice away and repeatedly told me i would have to pay a diagnostic fee. I showed him the notice and he would not budge on his stance. after leaving i called and demanded i talk to a manager. Once on the phone all he did was put in my VIN number and he saw the disclaimer about this particular notice. So my frustration is that your employees don't do their job properly, all of my frustration and driving too and from your dealership could have been avoided had your service team done the bare minimum of their job. Although i appreciate the manager clarifying, i had him on speaker phone because i have a hard time hearing things and my dad who was on the title of the car as well was there and as the manager was talking he said something and my dad made a comment about it and the manager, very childishly said "oh so we're on speaker phone now?" When i brought my car in for the THIRD time, even after speaking to the manager and getting it cleared up, i get there and they tell me they didn't have the parts in stock to do it. So this east warranty enhancement too FOUR visits and 3 months of my time when it should've been done the first time. But wait, there's more! My engine went out just barely over 100,000 miles. I took it to a different dealership to get it fixed and they determined it had been an ongoing problem prior to the warranty expiring. The manager of the dealership had to call them to try to get them to work with us and they would not budge. I ended up having to replace my whole engine, which cost a couple thousand dollars. I ended up trading my car in and got a new one. I hate to leave a bad review but time and time again this dealership disappointed me when i wanted so badly to have a good experience with them I will never own a Hyundai again after these awful experiences. More

Service??? They don't know the meaning of it. I currently own 4 Hyundais, so I am totally sold on the brand. I needed work done on my 2011 Sonata, and the service department is a joke. They lost I currently own 4 Hyundais, so I am totally sold on the brand. I needed work done on my 2011 Sonata, and the service department is a joke. They lost my keys. They would not believe that I had a bumper to bumper warranty on the vehicle, and they wouldn't even take the car claiming I needed to have the warranty work done through the dealership that sold me the car. Even after I provided a copy of the contract, others in the department questioned the ability to do the work. The claimed a two month old battery was bad. Walmart said it was good. They wouldn't even check anything else until we got a new battery first. Once we told them to replace the battery at their inflated price, they forgot to do it for over two days. I called over the course of the two days trying to get someone on the phone, but only got the receptionist. She even said she would walk back and make sure someone picked up the line...never did. When I showed up to get the vehicle, thats when they decided to put the battery in and charged me 60 bucks. I will purchase a Hyundai again...but not from this dealership. I would rather spend more somewhere else, and have quality service from the service department and save a couple of bucks and deal with these very poorly run group. Paul the Dealer manager was nice, but despite his efforts, the quality of the service was poor. Purchasing a car is not just about the sale, but the relationship following the sale. I cannot recommend Murdock for this reason. More

Friendly and Professional Service My last experience was excellent. The service people were very friendly and they did a professional job. They listened carefully and paid close atte My last experience was excellent. The service people were very friendly and they did a professional job. They listened carefully and paid close attention to the details. I feel they are honest and looking out for my best interests. More