Murdock Hyundai Lindon - Service Center

BUYER BEWARE! ! – from a "former" LIFELONG Hyundai fan, and owner of MANY Sonata's!! If you value customer service, communication, or accountability, stay far aw ! – from a "former" LIFELONG Hyundai fan, and owner of MANY Sonata's!! If you value customer service, communication, or accountability, stay far away from Murdock Hyundai in Lindon. Our experience with their service department has been a complete disaster. After our 2016 Hyundai Sonata (with 94,000 miles) broke down during a road trip, we paid out of pocket to have it towed to this dealership on November 2, 2024. We were already in the middle of dealing with Hyundai Consumer Affairs regarding known engine issues — oil burning, no visible leaks, and knocking. We were informed of these widely known issues from our personal mechanic, after spending over $400 with him to replace spark plugs and other related items, just a few months prior. Following the service, he informed that this is a “known issue” with Hyundai; misfiring as a result of gummed up spark plugs due to the excessive oil consumption. This is a WIDELY documented and KNOWN defect in this engine type, yet Hyundai and Murdock both refused to take ownership. A couple of days after dropping off the Sonata, Keir from the service team reached out to inform us they would run a diagnostic, at which we let him know our standing appointment was to get the rod bearing test, since the vehicle was burning through oil with no sign of an obvious leak (again, something we had been going the rounds with Hyundai Consumer Affairs – a known issue with the type of engine in our Sonata). Keir confirmed the test would be covered under the extended warranty and also acknowledged the engine didn’t sound great when he drove it. We were informed later that day that they attempted the BCT, but were getting an error as one of the cylinders would not pressurize and causing a misfire. We specifically asked for the rod bearing test under warranty. Murdock said they'd do it, but then claimed they couldn’t complete it due to a misfiring cylinder. Their suggestion? Start running more diagnostics at $180/hour. Finally, after a leak-down test, they confirmed that Cylinder 2 was completely dead, and the engine needed replacement. They admitted the engine was failing — yet still refused to help. No warranty coverage from Hyundai, no goodwill assistance from Murdock or Hyundai, and NO FOLLOW-UP for over a month, from Hyundai Corporate or Murdock. This after promises of follow up from Jacob at Murdock. After several weeks and no word from Jacob or Keir or anyone for that matter at Murdock Hyundai of Lindon, we took the initiative and reached out to the service desk. The attending receptionist said she sent an urgent notification out to service managers to contact us for follow-up as nobody was available at the moment. Finally after another several weeks, and after no word from Murdock Hyundai, we called the service department again. We were asked to put together a bullet point of timeline along with personal service records, which we provided several days later. We had to repeatedly chase them — calling, emailing, texting, and even after submitting a full timeline of events with maintenance records at their request, nothing but silence. The final insult came when they threatened some time later to impound the vehicle as an abandoned vehicle and charge us storage/abandonment fees — after ignoring us for over two months. To recap: 1. Zero follow-up from staff after promising to look into our case 2. Refusal to assist in any way with a well known Hyundai engine defect (offered to replace engine for $10k) 3. Pushed costly diagnostics instead of solutions 4. Ignored communication, then threatened impoundment 5. No accountability or ownership from Murdock Hyundai service department or Hyundai Corporate/Consumer Affairs We are deeply disappointed in both Hyundai corporate and Murdock Hyundai of Lindon. They were quick to collect fees but failed to deliver anything close to responsible service. We will NEVER do business with Murdock or Hyundai again — and will be warning others to steer clear! More

The lifetime oil changes is a con, it’s designed to get your car in so they can sell you other expansive services, if you don’t bite then they make it difficult to get the oil change you paid for. I’m leav your car in so they can sell you other expansive services, if you don’t bite then they make it difficult to get the oil change you paid for. I’m leaving on a trip needing my oil changed I find that they are 10 days out for appointments, being that this is not in line with the service I purchased which was walk in service any time no appointments needed, I requested a call from a manager that was four days ago and I’m still waiting. I’ve purchased three Hyundai vehicles and everyone has been a problem from throwing on parts and not fixing the problem only to take back and another barrage of parts total $1000 and two trips to Murdock to restore my cruise control, then there was the hybrid left me stranded many times finally failed in Colorado had it towed to Colorado Spring and found a dealership that could actually fix the car. Then there is the Santa Fe numerous complaints cruise control won’t maintain speed, answer that the way it’s designed to work never has been fixed. Then there was the theft of my inscribed zipo lighter from the Vietnam War after many conversation and the usual run around it mysteriously appeared in there shop, Got my property back but no real apology and never got to meet the xxxxxxx that took it. So looking into the future I don’t see any more vehicles being purchased from any Murdock dealerships. More

Terrible customer service. The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. A The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. An oil change. He then informs me I need an alignment. Again? Oh have you had one before? Yeah 4 months ago. He looks it up and tells me that was for a front alignment, I need a rear alignment. No you do them all 4 at once. He then has me sign a blank iPad. I tell him that I'll wait for my car. 5 hours later I go searching for info on my car. I have a headache, numerous things to do and no info from the yoyo who checked my car in. I find a young man who looks it up. Car was finished 2 hours ago. Fine where is it. Should be in the line. Nope. 10 minutes later my car is found. Sitting in the hot sun. Asked for the paperwork. Nope it's paid I can go. I can guarantee that there was no even checking the alignment. No paperwork for it. In the 17 years I've been coming to this dealership this is the worst. To be treated with disrespect, deliberate intent to defraud a customer of money for non service. Congratulations to Murdock for hiring this poor excuse for a service person. More

Took my Santa Fe to get an oil change and tires rotation again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed 😔 This happened most of the times that brought my vehicles in for the simple services at this dealership and I have been brought the issues to their management team several times but they seemed not really cared about my issues at all! Last time the mechanic didn't close all the lits after they filed up the fluids and didn't rotate the tires as well 😭 Today it happened again after more than 3 hours of waiting for my vehicle to complete oil changes they didn't rotate the tires once again 😔 based on this issue I don't really know if they really change the oil on my vehicle or NOT??? Honestly this is really bad business and it needs to be stopped and changed this kind of practice! For those who would like to get your vehicles services at this particular dealership location should have a second thought before going to this place because I have been taking my vehicles to this dealership for almost 5 years for just simple services and they treated me like this ! The reason I'm going here because I bought the whole package when I bought my vehicles from them included oil changes and other services! BUT now I'm willing to loose my prepaid for these services at this dealership and won't be going to this place anymore! I'm not gonna be poor just because I will loose my money due to this dishonest dealership 👎👎👎👎👎I've never write a review like this in my life and I've given them so many chances by keep going to this place for my vehicle services unfortunately my efforts are/were going unnoticed, it's very sad but it's true😌 More

bad service Took sant fe in for repair. Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic i Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic is $100 for 15 minutes. So i could have done this 1 hour job myself for $229. For convenience, and since they already had the car I approved them to do the repair. I went to pick up the car and the bill was $763. After asking them why it wasn't $462 as quoted he gave me some discount and got it down to $550. THat is still not $462 which was a lot to change that part. When you're given a quote thats what it should be unless you call and get approval for another $300. Our family has purchased 5 new Hyundais for Murdock. Considering all the trouble we have had with the service department with our cars we won't be purchasing our next car there. More

Money grabbing service center. Bought a brand new Hyundai less than 2 years ago. Told I would have free oil changes and tire rotations. After showing up and trying to initially Bought a brand new Hyundai less than 2 years ago. Told I would have free oil changes and tire rotations. After showing up and trying to initially upsell me on other services, they told me my oil change and tire rotation wouldn’t be free because I was slightly over the mileage.”My hands are tied because of Corporate” was their rationale. Don’t trust these guys! It’s all about the money, customer satisfaction is an afterthought. I drove away and decided to get my service elsewhere because there was no attempt to satisfy a customer, but only money grab for over priced services. I regret my decision to buy a new Hyundai - and the so-called free services they were going to provide. I’m sure I won’t hear back from them - the customer doesn’t matter. More

My time with Murdock Hyundai has convinced me that their idea of good customer service is when they have gotten the most money possible out of the customer. All the people are very pleasant and person their idea of good customer service is when they have gotten the most money possible out of the customer. All the people are very pleasant and personable, and it appears to me the greed is a function of the dealership policy rather than any individuals I dealt with. Their service department was traumatic; uninformative (explanations were vague to non-existent, and they were willing to ignore the warranty they sold me) and inefficient (I took the car they sold me in 6 times to deal with one incident). I never, ever, felt they were looking out for my best interests as a customer, from Sales to Service, in two different locations of this dealership. In November of 2023, they sold me a 2014 MINI Cooper Countryman. Because it was not the vehicle I had anticipated, I had not done my homework, and I believed him when he said it was it was priced fairly. I paid $13,000 out-the-door, and an additional $3,000 for a warranty. I later found that Edmunds gave its trade-in value then at $5,900 – a heavy mark-up for them. February 5th, 2024, (1,363 miles & 67 days after purchase), as I was pulling out of the garage a family member discovered considerable pool of oil on the floor, clearly accumulating for some time, undiscovered by me. The first thing Service asked of me was when I had the oil changed last, as there was a problem with the oil pan drain plug. I replied I had not owned the car long enough to have touched anything since purchase. They went away for a long time. Later their conclusion was that it was leaking oil due to an ill-fitting oil pan plug, and they couldn’t tell where else it might be leaking as well. They vigorously denied any responsibility since it was more than 30 days after purchase, and charged me $332.42 to perform a dye test to locate the problem. I was told to bring it back in, in approximately 6 weeks. March 18th, I took it back in. They said repairs would cost a hair under $9,000 (70% of what I’d paid for the car). I asked what was wrong, got technobabble, asked them to simplify their description and was told “3 gaskets”. They immediately wanted to schedule the repairs. In shock, I did not do so at that time. I wasn’t given a paper copy of the estimate, and asked to be esent a copy. The next day it occurred to me that I had purchased a warranty, so I phoned in to ask if this would not apply? (The Warranty they had sold me was clearly in their computer profile on this car, but they had not mentioned it.) They asked me to come in for pictures for the warranty coverage submission. While there, I asked a second time for a paper copy of the estimate and this time was given an estimate for under $8,000. I asked, but the Service rep. said he had no explanation for the discrepancy. March 25th, I was asked to bring it in for more pictures, as their initial set was insufficient. March 28th, took it in a third time for pictures, before they could submit it for warranty consideration. April 1st, I was informed the warranty approved coverage, but only for after-market parts, took the car in and got a loaner; I told them to go ahead. I explored the possibility of trading it in for a different car, and was told, firmly, that the most they would allow for trade-in on the MINI was $3,000. At this point it had been four months and only 2,000 miles since I bought it from them with a sales price of a little over $11,000. April 9th, work was completed & I picked up the MINI. The final invoice reported $2,945.18 for repairs (not $8,900). I paid another $345.67 for warranty fee and taxes. BOTTOM LINE: I spent $16,000 four months ago, another $700 along the way, and four months later am left with a car having a current trade-in value of $5,500 (according to Edmunds). I feel very ripped off, a fool for trusting them. More

I regret to say that my experience with Murdock of Lindon has been incredibly disappointing. Despite leaving my car with them for an engine recall, the service advisor took an astonishing three months to eve has been incredibly disappointing. Despite leaving my car with them for an engine recall, the service advisor took an astonishing three months to even respond to my inquiries. Throughout this ordeal, I was left without a vehicle, making daily life incredibly challenging. Despite my willingness to provide evidence of my own oil changes, which were not reflected in receipts, they denied assistance with the recall This would be my second engine due to recalls!. Even after the engine failure directly linked to the recall, they offered no viable solutions or options for repair. To make matters worse, I received threatening texts and calls regarding the retrieval of my vehicle, despite the clear evidence of the recall’s involvement in the engine failure. This lack of understanding and empathy is simply unacceptable. Despite ongoing discussions with my family lawyer and the possession of all necessary documentation, I am deeply saddened that legal action may be necessary to resolve this issue. It’s disheartening that Murdock of Lindon has failed to take responsibility and address the situation adequately. I urge anyone considering business with Murdock of Lindon to think twice. My family and I have decided to never again engage with this dealership, and I make a point of sharing my unfortunate experience with anyone willing to listen. This could have been handled much better, and I still hold out hope for a resolution, but until then, I advise steering clear of Murdock of Lindon. More

Service center is trash. They have ruined 2 vehicles by not putting oil in them after an oil change They have ruined 2 vehicles by not putting oil in them after an oil change More