Murdock Chevrolet Inc

Terrible, Lied to, car in worse cont\dition now than before TERRIBLE!!!!! I went there for the reviews, but had the worst experience I could have. My car broke down on memorial weekend. I was traveling from out TERRIBLE!!!!! I went there for the reviews, but had the worst experience I could have. My car broke down on memorial weekend. I was traveling from out of state so I had to rent a car to get me home. The people were nice but told me my battery was dead and I HAD to purchase a new battery from them for them to run their diagnostics tests before I could do anything. My battery was under warrant and I informed the salesman of that. He still told me unless I had a new battery they could not help me. So I bought a battery and told him I wanted my old warrantied battery so I could get a refund on it. They finally ran diagnostics tests and told me it was only the battery nothing else. Wrong!!!! My battery worked the whole time my car broke down until I tried to start it 20+ times and finally killed it. So I needed to have it prime condition to come back to Idaho. I asked for an oil change and 100,000 mile tune up including spark plugs and wires. These were done in a timely manner, however when I went to pick up my car the person told me " I don't know what was done to your car"!!!! I could read the paperwork he handed me stating an oil change and spark plugs and wires were changed. This is not a tune up, They didn't touch my air filter! It also has a ticking sound it never had before. I asked the man about the ticking to which he responded again " I don't know what was done to your car" so I took it to the hotel where I started looking under the hood only to find my plastic manifold cover was not even bolted down. Wonder what else they missed??? Unfortunently the business was closed by them so I could not return. I carefully drove home and by the luck of God made it. I have called to complain about these issues and was told that my vehicle did not have a cover and the mechanic remembers that specifically. And they don't know why I had issues because this was their best mechanic. They offered to have me come back in, but I live in Idaho. There was no offer of refund or send to me a dealer on their dollar in Idaho. Just "let me know whats wrong when you know:". I paid $600 for nothing to get done to my car and I did not receive my battery that was under warranty so I am out another $170 with nothing I can do to get any back. I complained to Reyna who calls asking how your service was and was informed I would hear from a a mangaer. Here we are a month later and still no call form them. No offer to fix my issues or send me to a dealer here locally that can help me, no refund, nothing!! I wasted $600 and have to have everything they did redone because they are too incompetent to make a phone call after having lied to me , not given me my battery, made my car worse and charged me for diagnostics. I would not reccomend anybody go to the service department or ask for managment because they just do not care. More

I don't like being lied to I visited Murdock Chevrolet after seeing an ad for a used car online. The ad said the dealership had just taken it in on trade. I had talked to Brando I visited Murdock Chevrolet after seeing an ad for a used car online. The ad said the dealership had just taken it in on trade. I had talked to Brandon over the phone and he was very helpful and friendly. When I arrived at the dealership, Brandon had just left on a test drive with another customer. I was then helped by a different sales person. I think his name was Billy but I can't find his picture on the employee list. The new salesperson was very friendly but when I asked about the huge price difference between the KBB/NADA trade-in values and the sticker price of the car, he adamantly told me that their dealership never uses Kelly Blue Book or NADA trade in values when determining what they pay for used cars. He did this to convince me that the dealership had paid much more for the car than I thought and thus they had little room to negotiate. I questioned his statement but he firmly told me that it was true. I expressed interest in working out a fair price for the vehicle and was invited in to the showroom to speak with a manager. While I waited for the manager to conclude his business with another customer, I noticed a large poster on display in the center of the showroom that said that Murdock ALWAYS determines the trade-in value of a car via the valuation sources of Kelly Blue Book and NADA. This was a complete contradiction to what my saleperson had told me. When I pointed out the poster to my salesperson, he scoffed and said that poster had been there forever, as if it was too old to matter. Ironically, the poster bears the dealership logo and their catch phrase "No Regrets". I determined that I didn't want to have any regrets either. I had an evelope in my hand with enough cash to pay their asking price but I left the dealership instead. I would rather pay more to a dealer I can trust than feel like I was cheated by a dealer that will say anything to make the most profit they can. More