Murdock Chevrolet Inc

Terrible, Lied to, car in worse cont\dition now than before TERRIBLE!!!!! I went there for the reviews, but had the worst experience I could have. My car broke down on memorial weekend. I was traveling from out TERRIBLE!!!!! I went there for the reviews, but had the worst experience I could have. My car broke down on memorial weekend. I was traveling from out of state so I had to rent a car to get me home. The people were nice but told me my battery was dead and I HAD to purchase a new battery from them for them to run their diagnostics tests before I could do anything. My battery was under warrant and I informed the salesman of that. He still told me unless I had a new battery they could not help me. So I bought a battery and told him I wanted my old warrantied battery so I could get a refund on it. They finally ran diagnostics tests and told me it was only the battery nothing else. Wrong!!!! My battery worked the whole time my car broke down until I tried to start it 20+ times and finally killed it. So I needed to have it prime condition to come back to Idaho. I asked for an oil change and 100,000 mile tune up including spark plugs and wires. These were done in a timely manner, however when I went to pick up my car the person told me " I don't know what was done to your car"!!!! I could read the paperwork he handed me stating an oil change and spark plugs and wires were changed. This is not a tune up, They didn't touch my air filter! It also has a ticking sound it never had before. I asked the man about the ticking to which he responded again " I don't know what was done to your car" so I took it to the hotel where I started looking under the hood only to find my plastic manifold cover was not even bolted down. Wonder what else they missed??? Unfortunently the business was closed by them so I could not return. I carefully drove home and by the luck of God made it. I have called to complain about these issues and was told that my vehicle did not have a cover and the mechanic remembers that specifically. And they don't know why I had issues because this was their best mechanic. They offered to have me come back in, but I live in Idaho. There was no offer of refund or send to me a dealer on their dollar in Idaho. Just "let me know whats wrong when you know:". I paid $600 for nothing to get done to my car and I did not receive my battery that was under warranty so I am out another $170 with nothing I can do to get any back. I complained to Reyna who calls asking how your service was and was informed I would hear from a a mangaer. Here we are a month later and still no call form them. No offer to fix my issues or send me to a dealer here locally that can help me, no refund, nothing!! I wasted $600 and have to have everything they did redone because they are too incompetent to make a phone call after having lied to me , not given me my battery, made my car worse and charged me for diagnostics. I would not reccomend anybody go to the service department or ask for managment because they just do not care. More

I don't like being lied to I visited Murdock Chevrolet after seeing an ad for a used car online. The ad said the dealership had just taken it in on trade. I had talked to Brando I visited Murdock Chevrolet after seeing an ad for a used car online. The ad said the dealership had just taken it in on trade. I had talked to Brandon over the phone and he was very helpful and friendly. When I arrived at the dealership, Brandon had just left on a test drive with another customer. I was then helped by a different sales person. I think his name was Billy but I can't find his picture on the employee list. The new salesperson was very friendly but when I asked about the huge price difference between the KBB/NADA trade-in values and the sticker price of the car, he adamantly told me that their dealership never uses Kelly Blue Book or NADA trade in values when determining what they pay for used cars. He did this to convince me that the dealership had paid much more for the car than I thought and thus they had little room to negotiate. I questioned his statement but he firmly told me that it was true. I expressed interest in working out a fair price for the vehicle and was invited in to the showroom to speak with a manager. While I waited for the manager to conclude his business with another customer, I noticed a large poster on display in the center of the showroom that said that Murdock ALWAYS determines the trade-in value of a car via the valuation sources of Kelly Blue Book and NADA. This was a complete contradiction to what my saleperson had told me. When I pointed out the poster to my salesperson, he scoffed and said that poster had been there forever, as if it was too old to matter. Ironically, the poster bears the dealership logo and their catch phrase "No Regrets". I determined that I didn't want to have any regrets either. I had an evelope in my hand with enough cash to pay their asking price but I left the dealership instead. I would rather pay more to a dealer I can trust than feel like I was cheated by a dealer that will say anything to make the most profit they can. More

Bought equinox Great experience! James set up Bluetooth twice for me. Bought a Malibu max in 2006 and I have liked the sales and service since then Great experience! James set up Bluetooth twice for me. Bought a Malibu max in 2006 and I have liked the sales and service since then More

AWESOME!! Murdock Chevrolet is more than a car dealership its filled with people helping people fulfill dreams of car ownership that was tuff to get at othet de Murdock Chevrolet is more than a car dealership its filled with people helping people fulfill dreams of car ownership that was tuff to get at othet dealers, James potter was my salesman who helped me without pressure find my car and introduced me too the right people for financial help in securing a loan for my situation, without any hesitation I would like too say Murdock Chevrolet is a special place with nothing more than people serving people and helping make dreams come true........they made a difference in my life, Thanks!!! Mark b. Thomas Bountiful,utah More

Best car buying experience I've ever had My wife and I recently purchased a used Buick from Murdock and had a great experience. Chad Crowell was very patient and extremely helpful with us as My wife and I recently purchased a used Buick from Murdock and had a great experience. Chad Crowell was very patient and extremely helpful with us as we had a lot of questions. He did not pressure us at all. If he couldn't answer a question, he was willing to find an answer for us so we could be as informed as possible. When we couldn't decide between the car there and one they didn't currently have, they even arraigned for us to look at one at another dealership. I feel like they went above and beyond to get us what we wanted, rather than push us into something they wanted to get rid of. More

be sure to use Keith Livingston - awesome and honorable I hate buying cars at dealerships - period. But this was awesome. No stress. No drama. No games. Found what I wanted. Took care of any issues. F I hate buying cars at dealerships - period. But this was awesome. No stress. No drama. No games. Found what I wanted. Took care of any issues. Fabulous communication. Keith is on top of the game and thats why people keep coming back to him, I'm sure. More