Mungenast St. Louis Acura

I took my car in for a recall and told them not to touch anything other than the recall. Despite telling them this, they incorrectly inflated the tires to levels that were completely out of Acura's specifi anything other than the recall. Despite telling them this, they incorrectly inflated the tires to levels that were completely out of Acura's specifications. My car requires different pressures for the front and rear tires. When I asked the dealership about this I was told that, "For winter time we usually set about 36psi so when it gets cold and loose pressure your [sic] OK." See the attached screenshot. The dealership never returned my calls. I would avoid this dealership because their have no respect for customer wishes and they refuse to follow Acura's specifications. I'm guessing they like to over inflate tires so that they can sell you new ones due to premature wear. More

Perry was great. The Acura TLX was great deal. I look forward to working with Mungenast. The Acura TLX was great deal. I look forward to working with Mungenast. More

Mungenast Saint Louis Acura is the very best dealership in the Saint Louis area. Ask for Jacek Kedzierski for your new or pre-enjoyed vehicle needs. He along with all the wonderful team members at Mungena in the Saint Louis area. Ask for Jacek Kedzierski for your new or pre-enjoyed vehicle needs. He along with all the wonderful team members at Mungenast Saint Louis Acura will ensure your buying, leasing, and or servicing of your vehicle experience is nothing else but exceptional. Jacek and Brad Gilbert went above and beyond to ensure we had an enjoyable experience. Please by all means mention to Jacek that I highly recommended him for an enjoyable experience at Mungenast Saint Louis Acura. After purchasing four vehicles and leasing four new MDX's from Jacek, I would never shop anywhere else. Only the best!!! Thanks Jacek and Brad. More

I had a fantastic experience at Mungenast Acura. I purchased my RDX from Becca Dee, she really helped me make the best decision based on my wants, needs, and budget. I highly recommend Mungenast Acu I purchased my RDX from Becca Dee, she really helped me make the best decision based on my wants, needs, and budget. I highly recommend Mungenast Acura, also the rest of the staff was super accommodating, Rick Brennan my finance giant was able to get me out of there in 30 minutes. More

If you are a woman then look for an Acura elsewhere. You’ll notice that the 5 star reviews are from men and the 1-2 star reviews are from women. Take note! There’s a reason! I wasn’t aware of the De You’ll notice that the 5 star reviews are from men and the 1-2 star reviews are from women. Take note! There’s a reason! I wasn’t aware of the Dealer Rater until the Car Mom told me about it so I am writing a review for a car experience that occurred in 2019. The sales person was nice but seemed more interested in speaking with my husband. My hubs kept reminding him that I was the one purchasing the car. I landed on the Acura MDX 2018 bc I wanted the Apple Car Play. I did my homework and walked in with a $ amount. I did the same with my Acura MDX trade-in. The sales person shared with me that he would give me $5K for my trade in and a specific amount for the 2018. We agreed on it, I said I would come back the next day and sign off on everything. Next day I returned and suddenly the sales rep says that we can’t agree on the 2018 price tag. I said then I can go elsewhere no problem, thank you for your time. He “talks to his manager” and says fine they’ll agree to the 2018 price. We begin the paperwork, all is well. As we are finalizing, the sales rep tells me “We aren’t able to give you $5K anymore for your trade-in we can only give you $3K.” I felt stuck. I was irritated and felt like it was a tricky sales tactic. I wasn’t going to lose the car for $2k, so I still moved forward. I was finished with the sales rep, and then it was the finance manager’s turn. He did his song and dance and I politely declined every thing he offered. He didn’t like that. I left his office around 7:30pm. I was told that someone would bring my car around shortly and I sat at one of the tables. After that no one spoke to me, checked on me, etc. ONE HOUR and THIRTY MINUTES later as everyone is packing up to leave for the night, they tell me my car is ready. The finance manager was pouting and basically punished me and left me sitting to wait for my car. This all disappoints me because when I bought my first Acura MDX it was in 2008 and my experience was so much different. Andy, our 2008 sales rep, was fantastic. He seemed very transparent and honest. The group at Acura now seem slimy and give car dealerships a bad name. So cliche and disappointing. More

They were less than helpful in in helping me purchase an Acura so I purchased my car elsewhere. Acura so I purchased my car elsewhere. More

I purchased a 2021 Acura Tech Pkg RDX in May 2021 from St Louis Acura. I was extremely happy with my purchase and the process of buying that vehicle. On October 6, 2021 I was in an accident with my “new” car Louis Acura. I was extremely happy with my purchase and the process of buying that vehicle. On October 6, 2021 I was in an accident with my “new” car. With all the active safety features in my RDX I was able to stop when the traffic in front of me came to an abrupt halt. The driver behind me apparently did not seethe near collisions in front of them and slammed into the back of my car going about 60 mph. As I mentioned at the top of this story, I was happy with my purchase in May, I was even MORE happy with it in October when it saved me from horrendous injuries, perhaps death. The 5-star rating is real.  The bad news – in protecting me – it was damaged to the point of total loss.Which brings me to the next part of the story. Of course. I returned to St Louis Acura to purchase a replacement for my RDX. My new car is a 2021 A-Spec RDX! I took the opportunity to upgrade from the Tech Pkg. I want to commend and recommend a few people at St Louis Acura. As soon as my car was wrecked, I contacted my salesmen Dale Wilke. With agreement from the General Manager, Brad Gallibert, a no nonsense, genuinely great guy - was willing to put a car “on hold” for me in a very tight inventory situation, pending the final resolution from the insurance company. The process was very similar to my original purchase. Everyone at St Louis Acura was professional, helpful, beyond courteous and attentive to every detail. I cannot thank them enough for taking a very difficult situation and making it as seamless and effortless as was possible.  Dale is a no hassle, to the point, straight shooter. At the time of closing the Finance manager Rick was terrific. Technology specialists Meredith and Sam were great. Meredith even helped solve the “how do I get my favorite radio stations on the home page”dilemma. Bottom Line - If you are in the market for a car you will find no group better than the people at St Louis Acura! Dave Wilke More

Another amazing experience with St. Louis Acura. Fourth Acura from this dealership and the experience continues to elevate. This time I had some particular needs which, due to personnel-change reasons, wer Acura from this dealership and the experience continues to elevate. This time I had some particular needs which, due to personnel-change reasons, weren't being met. Clayton gave me a call and sorted it out immediately. He was super friendly and helpful and set me right to work with Peter Mungenast looking for my next vehicle, which really was a process of discovery. I knew what I *thought* I wanted and everyone did their best to make that happen. Caveat: there's a global supply shortage right now and many manufacturers have delays. The car I decided on wouldn't be ready for a month -- during which time I, with Peter's knowledgeable and very patient help -- ended up deciding on a different model. The difference in my buying experience this time is that I needed a lot of information. Peter answered every question in-depth and gave me everything I needed to make the best choice. I had to drive the car several different times. And never once did I feel pressured or pushed to make a decision - in fact, it was fun (as car buying can be, I guess). I've said this in previous reviews, but I don't like to be sold. I want a partner in the process of decision-making, and Peter was exceptional at that. Also another shout out to Ryan Syberg in Service. Dealers say "Sales sells the first car, Service sells the rest." That's certainly true in Ryan's case; best service advisor I've ever worked with. If you're in the market for a new car, St. Louis Acura is where I would start. It may be the only place you'll need to go. More

I had an amazing experience purchasing my new Acura TLX Type S. They center their business around customer experience. With the current chip shortage the auto industry is operating in an interesting spac Type S. They center their business around customer experience. With the current chip shortage the auto industry is operating in an interesting space right now, and Mungenast St. Louis Acura is still building and maintaining long term relationships with their clients, rather than what some other dealers are doing, at clients expense, for a short term gain. One stand out thing is how they handle delivery. They don’t just set up your Bluetooth, and send you on your way. They truly take the time to teach you all of the quirks, buttons , and functionalities of the vehicle, and will sit with you and get anything set up just the way you like it. I sold my old car before my TLX arrived with Dylan, the acquisition specialist. He was great, very nice, knows cars, and had everything done accurately and efficiently. When I bought my TLX, I had a great rate from my credit union and Mungenast Acura was able to beat it. Another stand out thing they did was before submitting my credit, they went and made sure they would be able to actually beat my rate. This is another stand out thing about Mungenast St. Louis Acura. Unfortunately a lot of dealers would just “shotgun” the credit app to see what they can get to keep the financing in house. My sales person Becca was simply amazing. She answered all of my questions; I am very inquisitive, and overly analytical, so this is no small thing. If she didn’t know an answer she always went and found out and followed up. She proactively went above and beyond to make sure I got the best of everything, while never applying pressure to me. Being not only a car person but also being overly analytical, I am definitely not the easiest customer to deal with, and they exceeded my expectations. I highly recommend going to Mungenast St. Louis Acura, and recommend asking for Becca. More

Beautiful facility, everyone very friendly and helpful. Dylan was a pleasure to work with. I was advertising a used car on Facebook and they purchased it. I got almost what I wanted for it but it was en Dylan was a pleasure to work with. I was advertising a used car on Facebook and they purchased it. I got almost what I wanted for it but it was enough - pretty much what I expected. They took care of all of the paperwork and made it very easy on me. Good experience. More