Mungenast Lexus of St. Louis

I brought my Lexus 350 in because it was making a loud noise, like two pieces of concret rubbing together. It was something that did not happen all the time but when it did it was very startling. Last fal noise, like two pieces of concret rubbing together. It was something that did not happen all the time but when it did it was very startling. Last fall I had it in and left it overnight but it did not act up. I brought it in on Sat and BJ and the service machanic suggested I leave the car to see if they could duplicate it. They had it over the weekend and called on Monday morning to say it did not act up and suggested keeping it another day. They called on Tue morning and said it did act up and they were pretty sure they knew what the problem was. That was the good news the bad news was how expensive the repair was going to be. I had just had my car in for a 90,000 mile service and it cost me a lot of money. Nothing in my budget but I'm a firm beliver of doing the service to keep my car in good condition. I also have a 99 Honda Accord that I take to Mungenast in South County and have dealt with them for at least 20 years so I know and trust their work. I explained to BJ that I would have the work done but if their was anyway to help with the cost I would be very greatful. In the past 3 months I've spent close to 2500.00 in car repairs. My husband has had surgery and we are dealing with hospital and continuse doctor bills. He talked with the service manager and they covered the warranty and I covered the labor. When BJ told me the final cost I could have cried for joy and then I thought I must have heard him wrong. When I went to pick up the car the total he told me was for the labor and it was what he told me. BJ was out to lunch when I picked up the car but Drew Lesinski took care of the paperwork. He also was very polite and pleasent. BJ was very good about keeping me up to date on what was happening with my car and I appreciate everything he did for me. More

I had been shopping for a certified pre-owned Lexus GX470. I live in Tulsa, Oklahoma and the dealers in Tulsa, and Oklahoma City did not have what I was looking for at that time. I was surfing the we GX470. I live in Tulsa, Oklahoma and the dealers in Tulsa, and Oklahoma City did not have what I was looking for at that time. I was surfing the web and ran across exactly what I wanted at Mungenast Lexus of St. Louis. This was the first time I have ever purchased a vehicle site unseen, but it being a certified pre-owned Lexus and the Better Business Bureau Rating of the dealership was enough to convince me to proceed. I dealt with Alex Grant over the phone and via e-mail and made a deal. I flew into St. Louis was promptly met at the airport by a member of the dealership, who drove me there. I was met at the door by Alex and Meredith Rahm, one of the customer representatives, who told me my vehicle was ready. She spent a lot of time with me showing me all the features and thoroughly answering any questions I had. I then met with Mike Baek in finance. This part of purchasing a vehicle can be unpleasant, but Mike made be feel at ease and showed me all the options of extended warranties and insurance. He never made me feel pressured about anything. To make a long story short, I would recommend Dave Mungenast Lexus of St. Louis to all my friends. I was in and out in less than two hours in my new vehicle. They definitely deserve a 5 star rating. More

I always feel very welcome here and that I am very important to them. You can tell they take customer service very very seriously here, unlike a lot of other dealers in the area. My Mungenast experien important to them. You can tell they take customer service very very seriously here, unlike a lot of other dealers in the area. My Mungenast experience has been great in these last 7 years I have had the Lexus and for my other vehicle bought at a Mungenast dealer. More

I can't say enough about Dave Mungenast Lexus, especially coming from a very frugal person who doesn't want to pay the dealer prices. Their service and quality easily make up for any price differential. In coming from a very frugal person who doesn't want to pay the dealer prices. Their service and quality easily make up for any price differential. In fact, twice they've corrected mistakes from Autotire, when they put my directional rotors on the wrong side (R on Left, L on Right), and when Autotire used an incorrect oil filter, which was causing oil to leak (e.g. more than a quart, before I knew it). Instead of correcting the oil filter, Autotire suggested that my engine (pistons, block, etc.) needed to be rebuilt (with only 95,000 miles) as they thought oil was in my tailpipe. David Cordner and the staff from Dave Mungenast was able to diagnose why my oil was leaking, and reassured me that my engine didn't need to be rebuilt. Plus, Dave Mungenast's waiting room is always clean and quiet (so I can get work done there, if I choose to wait). Even better, if I need to get back to work, they'll provide a courtesy vehicle. So, I'm a believer. P.S. I still don't like paying the higher prices, but I will go back to Dave Mungenast Lexus 100% of the time, just so my service is done right the first time. Jim Leingang 314-495-7524 More

Just bought a Lexus GX 460 from Dave M! Loved the hospitality & the service.. Becky was our sales-person & did a terrific job! The process of purchasing went very smooth... Staff is very friendly hospitality & the service.. Becky was our sales-person & did a terrific job! The process of purchasing went very smooth... Staff is very friendly & warm! If you're buying a luxury vehicle, Dave M is the place to get one!! More

This was the easiest car purchase I have ever completed. I did most of the purchase over email with very few phone calls. I got exactly what I wanted for my trade, what I wanted to purchase the Lexus for a I did most of the purchase over email with very few phone calls. I got exactly what I wanted for my trade, what I wanted to purchase the Lexus for and what I wanted my payment to be. Alex had the vehicle ready when I arrived at the dealership and the delivery was just amazing! I have never had a dealership be so thorough with a delivery. They went over every aspect of the vehicle, set radio stations for me, memory seats and helped sync my phone with bluetooth. I will buy another car from Dave Mungenast Lexus again!! Thank you Alex and Mike! More

Dave Sr. would have been very proud with the latest location of the dealership that carries his name. First impressions with the new building is one of beauty. The staff, sales to service, are both pro location of the dealership that carries his name. First impressions with the new building is one of beauty. The staff, sales to service, are both professional and personal in their approach to the customer. Lexus of St.Louis is a big city dealer with a warm midwestern down home feel of family. This is the first time I have been able to experience such a feeling from a large dealership. I was replacing my wife's 2003 RX300. It was purchased 8 years ago when she was starting chemo treatment for breast cancer. The car was dearly loved by my wife, for she thanked me every day for over a year for getting her that car. She still loves it, so replacing it was not a small task. A replacement, a 2010 RX450H, was found with help of the wonderful people at Dave Mungenast Lexus of St.Louis. My wife loves the new car even more than her previous car. I would like to thank all of you who helped make the transition seamless. But I would like to single out three people who made the purchase feel as though we were a part of the family. First is Mike Baek, a young man who I could not give enough praise. His professionalism was only exceeded by warm personality. I have made a friend. Second is Afton Fendelman, a young lady who's knowledge of the car is second only to her beauty, inside and out. Third is BJ Springett, a young man who was so very helpful in having the car complete and ready to go for wife. I was fortunate to have meet Dave Mungenast Sr. some years ago when we were both interested in solar energy for our homes. His personality made you feel as though you were a long time friend. This what I felt in my dealings with the people who work at Dave Mungenast Lexus. Keep up the good work, Dave would very proud. William Straughn More

Service was done quickly and was able to get work done in lounge in meantime with high speed connection. Was greeted warmly and offered breakfast and access to the lounge area. Josh Clarks crew did an exce lounge in meantime with high speed connection. Was greeted warmly and offered breakfast and access to the lounge area. Josh Clarks crew did an excellent job cleaning car. Price was fair and will be back. More

Dave Mungenast Lexus sets the bar for excellence in customer service. It was worth the 3.5 hour drive for me and I'm certain it will be for any other serious Lexus customer. They truly made the entir customer service. It was worth the 3.5 hour drive for me and I'm certain it will be for any other serious Lexus customer. They truly made the entire purchasing process a pleasure. I know you think it's not possible, but it is. The dealership and staff are exceptional. Tom Gibson is the epitome of professional. More