Mungenast Lexus of St. Louis

Pat & Greg Comments: During the week of Oct. 10, Pat & Greg Comments: During the week of Oct. 10, 2011, we sent emails to all Lexus dealers from St. Louis to Chicago asking for a price quote on Pat & Greg Comments: During the week of Oct. 10, 2011, we sent emails to all Lexus dealers from St. Louis to Chicago asking for a price quote on a white 2012 Lexus LS460L AWD. They all responded that week, but Alex Grant, with Lexus of St. Louis, was the only one to email a quote to us of a price of over $3000 under the MSRP. In that same email, he assured us a car with the color combination we were looking for would arrive at their dealership in late October, possibly sooner if he put a rush on it. We looked Lexus of St. Louis up on DealerRater and were impressed with all the positive comments. We drove a round trip of 250 miles, from our home in Springfield, IL, the following Saturday to meet Alex personally and test drive the year and model of car we wanted. We found the dealership to have the amenities and friendly staff we have come to expect with a typical Lexus dealership. After meeting Alex, we explained that the year and model of Lexus was non-negotiable and that it had to have less than 20 miles on the odometer. Alex assured us that he would keep in close communication with us through the delivery of our car. We test drove their demo car and then it was back to Alex’s office and the beginning of what was to be the worst experience of purchasing a new car in 45 years of car buying. Alex offered us a 2011 for $6000 less than a 2012, we reminded him that we wanted a 2012. He then tried to talk us out of the air suspension option we wanted. He then mentioned that it might not be until early November until they would take delivery of the car. He asked for $1000 down and we wrote out a check for that amount. We were disappointed since we were told late October or sooner in Alex’s email. We were then introduced to Steve Hoenig, the finance manager. Steve wanted 20% down ($17,000) when the car came in to give us a possible interest rate of 2.9%. Without the 20% down, the interest rate would be 3.9%. Since we didn’t see Alex around his office or in the showroom, we left. On the following Monday, we checked with our bank in Springfield to explore their new car interest rate. We were given a firm figure of $5000 down and 2.75%. We emailed Alex and made several phone calls before we got a copy of the window sticker he showed us in his office. We began to realize that once Alex closed the deal, his attitude toward us changed from very friendly to evasive, and making promises that he had no ability to deliver on. After several more phone calls and emails from us on the status of the car we ordered, Alex sent us an email on November 5 telling us Lexus stopped production on the model in white and that he “searched the country” and no one had a white Lexus like the one we ordered. He then mentioned a very iffy December delivery. We called Woodfield Lexus, the dealer we bought our present ES330 from as a new car 8 years ago. We were told they had our desired car in white with less than 20 miles on the odometer. We had emailed them at the same time we emailed all other dealers for a price quote, but lacking a firm quote and over 400 miles of driving, we had decided to go with Alex’s quote and a much shorter round trip. Big mistake! We got the car at Woodfield Lexus on November 8 for the same price Alex quoted, but with more options on it. We put a total of $1143 down using our Visa card, and financed the remainder of the purchase price of the car through Lexus at an interest rate of 2.75%. After a month of nervous aggravation with Alex, his lack of truthfulness and non-communication, we finally had our car after driving over 400 miles to get it. In addition, it required several requests to finally receive a refund of our $1000 down from the Sales Manager, Don Vannatta. For customer service between Alex and Steve, we rate them a one. For quality of work performed by Alex, Steve and Don we rate them a one. For friendliness after the paperwork was signed, we rate them a one. For overall experience after the initial contact, we rate them a one. For price, when we account for what our local bank and then Woodfield Lexus offered us, we rate them a one. More

The salesman, Denny Wyland, was very friendly and knowledgeable and not high pressure at all. We stayed far beyond closing time to complete all of the paperwork. Denny stayed until we drove off the knowledgeable and not high pressure at all. We stayed far beyond closing time to complete all of the paperwork. Denny stayed until we drove off the lot, which was about 8:30pm. The delivery specialist, Alicia, went through each and every accessory. There was a problem with the locking system and she got a technician to look into the problem. The problem could not be corrected and Alicia went out of her way to document the problem and assured us the problem will be corrected at a time that the service department is open. Mike Baek explained all of the financing and extra options in a friendly manner and made the money part of it not at all painful. I commend all three of those employees for a job well done. It was actually a fun car buying experience. I would highly recommend your dealership to anyone. More

We had a wonderful experience at Lexus Mungenast!! Our salespeople were very infomative regarding our new Lexus and we appreciate all of the assistance in understanding how it all works!! Thank you for ou salespeople were very infomative regarding our new Lexus and we appreciate all of the assistance in understanding how it all works!! Thank you for our fabulous new Lexus!! More

We were searching nationwide from Seattle for a hard-to-find GS 450h model, and had a good deal worked out. As it turned out we bought a local car that turned up at the last minute, but I'd like t hard-to-find GS 450h model, and had a good deal worked out. As it turned out we bought a local car that turned up at the last minute, but I'd like to thank Alex for his prompt attention, courteous service, and friendly demeanor. I wouldn't hesitate to look at Mungenast again in the future should we be again looking for a rare vehicle. More