Mungenast Lexus of St. Louis

This is the second time I have purchased two cars (at the same time) from Nate Hopson and Don Vannatta. I received an excellent price and the process was hassle free. I particularly appreciate how they are same time) from Nate Hopson and Don Vannatta. I received an excellent price and the process was hassle free. I particularly appreciate how they are respectful of your time, they make and kept appointments, and were very professional. More

I normally do not take the time to sit down and write a review or fill out a survey but I had to share my new vehicle purchasing experience. I set out looking for an IS F on line and eventually filled out review or fill out a survey but I had to share my new vehicle purchasing experience. I set out looking for an IS F on line and eventually filled out a credit app on the Lexus Financial web site late one night. First thing the next morning I received an e-mail and a phone call from my sales person John. It was his day off but he was more than happy to talk to me and get more information on the exact car I was looking for. After a little work John found the ONE and ONLY IS F in the color combo I wanted down in Florida. I stopped by the dealership with out an appointment to see John and try to get the ball rolling on the potential purchase of the IS F. John was with another customer at the time. That is when both Jeff and Becky offered to help me. I explained I was Working with John. They both told me they were more than happy to answer any questions I had and to let me test drive a couple of vehicles while John was with another client. Jeff and Becky spent an hour going over vehicle features, options etc and answering my questions. Jeff and Becky had no interest in taking away a sale from John but were just genuinely happy to help me. My service advisor Marty spotted me getting into one of the Demo's and came out and took the time to go over service intervals with me. He then offered to go on the test drive with me which he did. After returning to the dealership and speaking with John I decided to pursue the IS F. John explained that getting a limited production car from another dealer 3000 miles away could be difficult especially at the particular dealer this car was at. That is when Susan went to work and was able to negotiate a dealer trade. Yay Susan. John presented a price on this car that was approved by Brian. Brian took the time to come in and explain the pricing and thank me for the business. The price was better than other dealers advertised internet pricing so I said yes and was off to see Mike in Finance. Mike Baek was just a pleasure to deal with and made the whole finance process quick and painless. After signing the paperwork I was on my way home to await the arrival of my new car from Florida. I got a call from Mike the next day. He stated there was a small problem with the paperwork and asked if I would mind signing a new contract. I thought to myself here we go. My experience has has been great till now. He told me that he had actually got me approved for a lower interest rate than I was initially quoted and had previously agreed too. Mike even stayed an hour after closing to wait for me to come in and sign the new loan papers. He saved me about $1200 over the life of the loan. This is our Fifth Lexus and this dealership is why. More

Nate was an absolute pleasure to work with and made the entired process seamless. We recieved his name from our Uncle, who has purchased 5+ cars with him and has always said, I will never work with another entired process seamless. We recieved his name from our Uncle, who has purchased 5+ cars with him and has always said, I will never work with another salesperson because Nate is simply the best. I would reccomend Nate to anyone and know he will look out for you and is extremely professional the entire way through. Thanks, Ryan and Mary Rose More

We just purchased a 2013 GX 460 from Nate Hopson at Mungenast Lexus. We have bought two other cars from Mungenast Lexus, one of which Nate sold us. This time we were looking for a new car but we were Mungenast Lexus. We have bought two other cars from Mungenast Lexus, one of which Nate sold us. This time we were looking for a new car but we weren't sure which car we wanted. We knew we wanted to buy from Nate because he is very professional and we enjoy the way the people at Mungenast treat us. We went in five times to look at cars with Nate. Three times in one day. Nate was always available for us and was as always, very professional. We test drove several cars and when I finally decided on the type of car I wanted Nate let me take the car for the afternoon to try it out, check garage fit, etc. I returned the car after picking up the children from school and started the purchase with Nate. As women, sometimes we are hesitant to negotiate the purchase of a car because often we are treated as if we don't know what we are doing or that we are not able to make the final decision without our husband. I never felt that way with Nate. I was able to negotiate the price with Nate and purchased the car. Later, Nate came to my house to pick myself and my two children up to go back to Mungenast to pick up our new car! My husband was happy to let me take care of everything, he just came up to look at the car before we took it home and enjoy our excitement! The first car that my husband bought from Nate was the IS 350 C. It was a surprise birthday present for me and Nate was awesome. He helped my husband locate the right car, which took about a week, and then had the car delivered to the mall so that my husband could surprise me after dinner. As usual, Nate and the people at Mungenast went out of their way to make that a very special time. The service dept. is great too. We will continue to be Mungenast customers and will highly recommend Nate Hopson to our friends. More

After purchasing a new RX350 from Becky Kroupa in November of 2011, I was confident that she would again deliver the perfect purchasing experience when I choose to order my 2013 IS350. Becky again ex November of 2011, I was confident that she would again deliver the perfect purchasing experience when I choose to order my 2013 IS350. Becky again exceeded all expectations with the special order process and delivery of my vehicle. Becky went above and beyond to notify of changes in production dates and shipping dates. I couldn’t have asked for a better purchasing experience with a special order vehicle. Rather than the high pressure sales tactics used by some dealers in the industry, Becky Kroupa listens and ensures her clients wants and needs are fulfilled when purchasing a vehicle. Becky is extremely knowledgeable and enthusiastic about the Lexus brand, paired with her no pressure sales approach; Becky makes purchasing a vehicle a enjoyable experience. Rather than pressuring to sell an in stock vehicle, Becky encouraged me to place a special order to get the vehicle I wanted and explained the timeframe for the special order process. I couldn’t be more ecstatic about my purchase and the dedication and patience of Becky throughout the process and ensuring my vehicle was delivered as asked. Becky and Don were more than fair on price of my trade and the price of the new vehicle. This purchase was the 7th new vehicle purchased from Mungenast dealerships, which speaks volumes of the dedicated and professional staff working for the Mungenast Automotive Family. I encourage anyone considering purchasing a new or used vehicle, and looking for a truly rewarding experience, to stop in or call Becky Kroupa. I look forward to returning to Mungenast Lexus and to Becky for all my future vehicle needs. Thank you again Becky and Don, I absolutely love my IS. More

I had to buy a new car in a very short amount of time and in an unexpected way. What could have been a very stressful, overwhelming experience was, instead, amazing! Becky Kroupa was wonderful from the mome in an unexpected way. What could have been a very stressful, overwhelming experience was, instead, amazing! Becky Kroupa was wonderful from the moment that I met her. She is personable, friendly and down to earth, which is extremely important to me. She knew how stressed that I was and worked so hard to make this car buying experience easy without pressuring me. BJ and Jason in the service department spent so much time with me, explaining what was wrong with my previous car. They explained it in terms that I understood and made sure that I understood. Alicia was friendly, spent plenty of time with me and showed me all the features of my new car. Thanks! Mike in finance worked with me to get the best rate possible, explained every single paper I signed and talked to my Dad on the phone with additional questions that I had about an extended warranty. He spent lots of time with me! The whole experience at Mungenast Lexus was outstanding! I highly recommend every part of this dealership! Thanks so much Becky, Alicia, BJ, Jason and Mike! I greatly appreciate all of you! Kelly Harris More

I just purchased a brand new car and my sales person, Alex Grant, was incredible. It took me four trips to the dealer, many test drives, and a lot of number crunching on my end. Alex was patient, avai Alex Grant, was incredible. It took me four trips to the dealer, many test drives, and a lot of number crunching on my end. Alex was patient, available, always friendly, and made the process a pleasurable one. He never pressured me and always answered all of my questions. He has such a vast knowledge of all of the cars both new and used that he was even able to compare features and changes for me. This is actually the 6th car I have purchased from Alex and I would not use any other sales person. He is interested in your needs and where you are at. He does everything he can to make the deal work so you can have what you want. Yet, he never pressures you. I have always gotten a fair value for my trade in. Alex made this an amazing experience. More

I brought my GX470 into Mungenast Lexus because the "Check Engine Light" came on. After 45 minutes of waiting, David Cordner informed me that the following things needed to replaced: - Charcoal can "Check Engine Light" came on. After 45 minutes of waiting, David Cordner informed me that the following things needed to replaced: - Charcoal canister $580.00 plus 2 hours of labor @$140/hr. - The Battery $160.00 - The gas cap $35.00 (!) - The interior cabin filter $50.00 I told Mr. Cordner I would think about it. He replied, "There is no way your car will pass emmissions until you have us replace the charcoal canister." Bottom line, I took my vehicle to a state inspection garage the next day and it past the emmissions test! The battery was fine with an 80% charge. I had replaced the cabin filter a month ago and have the receipt. Obviously it did not need to be replaced. And, oh ya, the gas cap works perfectly......! Beware of this dealership. Very unprofessional and deceptive, possible fraudulent business practices. * GET A SECOND OPINION* More

A great experience all around with all three Mike Baek, Becky Kroupa, and Alicia Botsch. They were extremely professional, helpful, friendly, but most of all not pushy. Customer Service was their main prio Becky Kroupa, and Alicia Botsch. They were extremely professional, helpful, friendly, but most of all not pushy. Customer Service was their main priority and not trying to oversell you. Honesty which is important to me rated high as well. The superior product along with their professionalism made this a fantastic buy. Let's face it, "you get what you pay for." If you do your homework you will realize that you won't go wrong with the product, service, or the three above professionals. Extremely satisfied customer, Carlos Carter More

The experience I had with Becky was easy and stress free. She took the process of buying a car, which has typically been a hassle for me, and simplified everything. She listened to everything I said and qu She took the process of buying a car, which has typically been a hassle for me, and simplified everything. She listened to everything I said and quickly found the perfect car for me. I will absolutely return to Becky for my next vehicle purchase. More