Mungenast Lexus of St. Louis

We have purchased three Lexus cars and have had all serviced at this dealership and have worked with B J Springett exclusively. B J goes the extra mile to make sure the car is done at time promised a serviced at this dealership and have worked with B J Springett exclusively. B J goes the extra mile to make sure the car is done at time promised and that a loaner car would be available (if needed). When my car needed a set of tires B J was able to get me a very good deal on some Michein tires through the Lexus dealership that compared to any "hot" deal advertised locally. B J is enjoyable to work with and both my wife and myself feel he is a great asset to Mungenast Lexus. More

Many Thanks to Nate Hopson for all his valuable and professional experience to guide me through the process of making a new car purchase. This is my second purchase of a car from Nate, and just like th professional experience to guide me through the process of making a new car purchase. This is my second purchase of a car from Nate, and just like the first time, his ease of listening and understanding of what I was searching for in a car, truly made this experience more friendly and comfortable for me. More

On two occasions, bringing two different cars here for the first time, I left really disappointed. First, back in June, I purchased a Lexus LX 470 out of state that I brought here basically for a MO the first time, I left really disappointed. First, back in June, I purchased a Lexus LX 470 out of state that I brought here basically for a MO State inspection and a detailing job. During the inspection, the service rep tried to convince me that I needed to have my wheel bearings re-packed, even though the car was not due to have the work done ( car had 100,000 miles on it, repacking the bearings was due at 120,000 miles). I declined the work, and later took it to another dealer to get a second opinion, who said the bearings were fine, and to do the work at the time it was scheduled. The second experience I had involved a LS 460 that I purchased for a family member with only 10,000 miles on it. While I was out of town, my family member took the car in to have someone look at it because the tire pressure sensors were going off in the car, and he didn't know how to resolve the issue. When he got the car back, and after paying $100+, the problem was solved. When I got home and looked at what was done, the money spent solving the problem didn't go go solving the problem. . .the dealer snuck in an oil change on the car, which was COMPLETELY NOT NECESSARY!! The car even had a sticker in the window that said "next scheduled oil change at 15,000 miles." The car only had 12,500 miles on it! Anyone with half a brain could read the sticker and know that an oil change was not necessary!! Even without looking at the sticker on the windshield, any service advisor should know the routine maintenance on these cars is every 5,000 miles!! It's almost like a 10 year old kid going to a heart surgeon, and telling them, "Hey, I want a heart transplant", and the doctor says, "OK, no problem", without even questioning it. What really upsets me is that Lexus is known for their service, and this is my first experience bringing both of these new cars to this dealer, and right away, I feel like they're trying to take advantage of me. I think I'm going to start maintaining my LX 470 at Seeger Toyota instead (it's basically the same thing as a Land Cruiser anyways), because their service is impeccable. I already let the dealer know of my displeasure with this past experience for my LS 460, and I am considering giving them another shot. But honestly, I am not going to deal with this nonsense at all going forward. It's just a major xxxx off when any service advisor with half a brain could have just looked at the odometer and said, "The car has 12,500 miles on it. It doesn't need an oil change for another 2,500 miles." Even my 10 year old can figure that out. Get your act together guys. You have a nice dealer and a nice location. Don't let stupidity like this ruin your customer's experience. More

I purchased a car through Ebay. The process went good except trying to get someone to talk to me or respond to my emails and voicemails after the sale. I certainly did not feel my business was appreciate except trying to get someone to talk to me or respond to my emails and voicemails after the sale. I certainly did not feel my business was appreciated. I guess they didn't think I deserved a response to my questions. More

This was by far our best car buying experience in the 35 years we have been purchasing cars. What an amazing team you have! Matt Adams was knowledgable, professional, courteous, patient and overall a real years we have been purchasing cars. What an amazing team you have! Matt Adams was knowledgable, professional, courteous, patient and overall a reall asset to your organization. Don showed great integrity in this deal and was again very professional and extremely knowledgable. Denise delivered our new car with grace, speed and she obviously knows her cars! She was friendly, answered so, so many questions and did it in such a way that you really believed she was actually happy to have to deliver a car after hours on a Saturday night, what a pro! Then there was Mike Baek. He is a gem. I have never encountered a finance manager as easy to deal with and one I actually felt was working for us as opposed to pushing us into something we didn't want. He was able to get us financing that was a full two points in interest lower than the other dealership from whom we had tried to purchase a similar car. The loan is through Toyota exactly as we wished and on the exact terms we wanted, in fact, better than we expected. Overall, this staff was absolutely brilliant. We came to you from Kansas City, nearly a 4 hour drive, in hopes of getting the car we were looking for. We had a not so great experience at a dealership in KC, which was a surprise after having purchsed 2 other Lexus cars from them previously. We found the car we wanted online and made a call just yesterday morning that introduced us to Matt Adams and the Mungenast family. Your HR people must really know talent when they see it, your training is obviously superior, and these folks seemed genuinely happy and proud to work for this dealership. I know this is gushing a bit, but it really is rare to find such a great team. When we trade this car for a new one in a couple of years, we will absolutely make the long hike to Manchester and hopefully have this very same team to help us. Thank you so much Matt, Don, Denise and Mike - you are the cream of the crop. Well done. More

My wife and I went to Mungenast to have my oil changed. My wife and I went to Mungenast to have my oil changed. We looked in the Showroom and met a very friendly --and non pushy-- sales person-Nate Hopson. My wife and I went to Mungenast to have my oil changed. We looked in the Showroom and met a very friendly --and non pushy-- sales person-Nate Hopson. At the end of the day we had purchased 2 new cars and it was for two reasons--the quality and reputation of the Lexus name and Nate Hopson. It was obvious from the beginning that he was there to help us and to get us what we wanted with the best deal. When the car that I was looking for was not on the lot he looked at other dealers to find the car that I wanted instead of trying to talk me into a car that was on the lot. Nate is extremely "laid back and non pushy". It appeared to both my wife and I that his number one goal was to make us happy. As stated earlier, I went in to get my oil cahnged and due to Nate Hopson we purchased two cars. If you are the least bit nervous about purchasing a car, my advice is to ask for Nate Hopson. I know that the nextv time that we purchase a new car we will ask for Nate Hopson. More

We purchased a new RX350 on 9/14/12 from Mungenast Lexus. Alicia was the Mungenast salesperson who went over all the car's features when we took delivery. She did an excelent job reviewing everything. I h Alicia was the Mungenast salesperson who went over all the car's features when we took delivery. She did an excelent job reviewing everything. I had a particular question on Sirius XM Nav/Traffic icon that Alicia was not 100% sure on. She called the Sirius XM Rep to make sure her answer was correct which I really appreciated. Alicia is one of the reasons we buy our new cars at Mungenast Lexus More

I was working with Alex on a 2007 Lexus he made an offer we countered and he stopped communication. I am not sure why the communication stopped on his end, but he did not show great costumer service. Anywa we countered and he stopped communication. I am not sure why the communication stopped on his end, but he did not show great costumer service. Anyway, we will be taking our business elsewhere. More

I have now bought 3 cars from Nate and each time is more pleasant than the last. He has a no pressure sales style that makes you at ease whether its getting car info or when its time to buy. He works very h pleasant than the last. He has a no pressure sales style that makes you at ease whether its getting car info or when its time to buy. He works very hard for his clients to get the best pricing on both the new purchase and a trade in if applicable. His followup is impeccable and just a very friendly guy. I have referred him to a number of people and all say the same thing...great to work with and no pressure. Lexus is lucky to have him. More

Have visited and worked with multiple dealerships in the area. This is by far superior to any other dealership I have come across. My wife and I are so happy with them, we actually look forward to buying area. This is by far superior to any other dealership I have come across. My wife and I are so happy with them, we actually look forward to buying another car from them. More