Mungenast Lexus of St. Louis

Moving Mountains I raise a round of applause to Brian Bullerdick at Mungenast Lexus. After a series of lackluster sales experiences at other dealerships, Brian really I raise a round of applause to Brian Bullerdick at Mungenast Lexus. After a series of lackluster sales experiences at other dealerships, Brian really came through for me. I had a very difficult vehicle situation working against me and limited resources to correct it. Combine this with a particular set of vehicle requirements and i had a recipe for disappointment. Brian made it work. I received fair and reasonable payment options and great terms on a fantastic new ES350. I also praise him for bringing the "Lexus Experience" to me even though I was difficult after so many challenges with my prior car. The statement "Mungenast makes the difference" resonates with me as I write this review. Allow yourself the experience as well. Thanks Brian!!!! More

Kim C. was AWESOME! Kim was very professional, courteous and knowledgeable. She made sure I received the best deal and she gave great service with a smile! Mike in fina Kim was very professional, courteous and knowledgeable. She made sure I received the best deal and she gave great service with a smile! Mike in finance was also a pleasure to deal with and the Mungenast family of dealerships has earned a customer for life! Nate Hammond More

Above and Beyond Mike Baek and Becky Kroupa went above and beyond to make sure I drove home in the exact Lexus that I wanted. I cannot THANK Mr. Baek enough for helpi Mike Baek and Becky Kroupa went above and beyond to make sure I drove home in the exact Lexus that I wanted. I cannot THANK Mr. Baek enough for helping me during the financial process. Dave Mungenast Lexus of STL is a great place and I recommend all my family and friends there!!! More

Sales We are pleased to send Nate a big pat on the back for being a super salesman. He made our experience so easy! Finance man, Mike Baek, was so good to We are pleased to send Nate a big pat on the back for being a super salesman. He made our experience so easy! Finance man, Mike Baek, was so good to us. Great customer service!! Both of these guys made it such a pleasure! More

Superior Car Buying Experience In our previous car buying experience we had purchased 4 Infinitis from a rival luxury dealership. In 2012 we had an accident which totalled one of ou In our previous car buying experience we had purchased 4 Infinitis from a rival luxury dealership. In 2012 we had an accident which totalled one of our vehicles and we cross shopped Mungenast to try the Lexus brand. Our initial experience with Becky Kroupa was fantastic and our experience with Mike Baek in finance was great as well. Because of those initial experiences, when it came time to shop for a new vehicle, we immediately contacted Mungenast and requested Becky. She lead us through several options and even suggested an exterior and interior color scheme that I would not have thought of but looks classy. It was Nebula Gray exterior with Caramel interior. While we were still in the market for an Infiniti we decided to go with the Lexus, as we told our Infiniti dealer of our choice, they offered a similar deal for the same vehicle. Ultimately, we went with Mungenast based on our previous experience. The Professionalism to get a deal done by Brian Bullerdick the Manager, the patience that Becky had for our 3 day shopping experience due to the presence of a toddler, the straight talk - no games discussion with the Finance Manager Mike Baek and the thoroughness of the delivery by Ashley Landuyt all combined o make Mungenast our dealer of choice. Although the experiences with each individual named was outstanding, I think it is indicative of the overall dealership mentality. Treat the customer fairly, let them know that they are appreciated and respected and you will get repeat business, loyal customers and referrals. We will be shopping for another vehicle within the year and you better believe Mungenast Lexus will head our list. More

Arrogant aggressive, condescending and insulting When test driving the car I was interested in, Fred was polite and stated he could work with me on price. The minute price negotiations started he was When test driving the car I was interested in, Fred was polite and stated he could work with me on price. The minute price negotiations started he was a different person-- it was my first car buying experience and I brought my parents along to help. Not only was Fred rude to me, but to my parents as well- treating us like we were idiots, aggressively talking down to us. I am in sales myself, and my clients don't speak to me the way he did-- even on a bad day. We were so insulted we walked out and ended up finding a cheaper price on the same car (clean car fax) with much lower mileage. After that experience, I would have happily purchased a lesser car for more money to avoid speaking to Fred ever again- let alone spending any money with him or Mungenast. Absolutely disgusting- I won't be returning. More

new lexus purchase Nate our sales representative was excellent. I had been in previously just to consider Lexus and drive some models to narrow down my search. He was Nate our sales representative was excellent. I had been in previously just to consider Lexus and drive some models to narrow down my search. He was nice informative professional and polite. He did not pressure us to make that once in a life time now or never hard sale. I looked and drove all your competitors and decided between two vehicles. Then when we returned he was once again a joy to deal with. They had the model we wanted on the floor room, we drove a similar model and a BMW they also had there. Then we began the negotiation phase. The part I hate the most because I always feel cheated and pressured. This did not happen to us this time. A very pleasant surprise. Nate was wonderful, gave us a fair price for our trade in, and the new car. While we discussed prices he had finance investigate our options. We initially were going to pay cash but with such excellent rate felt we should finance it through you. Ashly Landuyt was exceptional. She was enthusiastic about all the awesomeness of our new Lexus. She seemed more excited than we were. She was informative and pleasant. Really made us feel comfortable with the main and necessary features of our vehicle, and all the cool features. She made sure my smart phone was blue tooth connected and Satellite radio set up. She really make the learning curve easy. The system has many features and knowing them with basic essential navigation through menus will enhance my experience over the next few weeks. She made me feel comfortable in emailing or coming back by to get advanced training or answer questions as they arise. She is definitely a great asset. Overall Nate and Ashley made what I feel is usually the worst thing I have to do as an adult into a most pleasant experience. Thank you for that. Give them both raises or at least extra time for lunch and a GOLD star. Sincerely, Christopher Jackson More

Best Car Buying Experience Ever Just bought my first Lexus and the process was so stress free that I will be buying my second one at Mungenast in the future. Nate Hopson was so laid Just bought my first Lexus and the process was so stress free that I will be buying my second one at Mungenast in the future. Nate Hopson was so laid back, knowledgeable, and professional. As with other experiences, there was no slick talk, no haggling, and no stress. The first offer was respectful of my intelligence and not insulting because I'm a woman making a deal. Very friendly, and the facility is gorgeous and relaxing. Can't say enough about this experience. Thank you Nate. I'll be back. More

Thank you, Nate! As always, Nate took great care of me! I was very excited to drive home in a new ES300h. He is so knowledgeable and helpful and made the leasing pro As always, Nate took great care of me! I was very excited to drive home in a new ES300h. He is so knowledgeable and helpful and made the leasing process easy and comfortable. I will ALWAYS recommend seeing him! I love Mungenast! More

What a GREAT car buying experience After searching online for awhile, I stopped in on a whim to look at a couple RX 350's that were on the used lot. I went inside and every person I int After searching online for awhile, I stopped in on a whim to look at a couple RX 350's that were on the used lot. I went inside and every person I interacted with was friendly and made me feel at ease. Every other car buying experience I've had before has been high pressure and STRESSFUL. Not here! As our price negotiations were going on I stopped and thought to myself, wow this is actually a GOOD experience. I was treated with respect by my salesperson. She is very knowledgeable and down to earth. Becky answered all my questions and cannot say enough good things about how I was treated. The waiting area is very comfortable. I had no problem hanging out there. Free snacks and drinks. Very nice. Mike in finance, did a great job when it came time to pay. Very thorough and knowledgeable. Before I left they reviewed the vehicle with me and answered all my questions about the controls, options, bells and whistles. I would buy my next vehicle from Mungenast. This is the way car buying should be. Fun and relaxing. More