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Mullinax Ford of West Palm Beach - Service Center

Lake Park, FL

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27 Reviews

27 Reviews of Mullinax Ford of West Palm Beach - Service Center

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August 04, 2021

People at Quick Lane were efficient, helpful, patient and courteous. Great staff at desk. More

by cirichman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis and others whose names I am sorry I did not get. All were terrific.
July 02, 2021

Great service in a time crunch. Kept me informed of the progress and got it done. More

by mrybovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
Jul 06, 2021 -

Mullinax Ford of West Palm Beach responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Mullinax Ford of West Palm Beach for your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 01, 2021

Very pleased with Mullinax and my service advisor, Tony Brasso, who got the parts for the recall on my 2018 Ford Edge and got it done! I waited while the service was done and the customer lounge was clean More

by Marilynzdulin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Brasso
Jul 07, 2021 -

Mullinax Ford of West Palm Beach responded

Marilynzdulin, thank you for your wonderful response to the quality of service our staff provides! Comments keep us motivated and working hard for all of our customers. We'll be sure to let Tony know that you spoke so highly of him. We value our customers and we look forward to seeing you on your next visit. Take care!

June 04, 2021

Everyone was very friendly and the service was faster than expected! I will definitely be back for service! Did everything that was asked of them. 😊 More

by Jodi D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Philips
Jun 07, 2021 -

Mullinax Ford of West Palm Beach responded

Hi Jodi. Thanks for the great comments and the five-star rating! We appreciate your kind words about our staff's exceptional service. Thanks again for your business. Take care!

May 17, 2021

Luiz, who wrote up the repair was conscientious, friendly, and personable in following and overseeing the task. Chris, the mechanic, did a good job in completing the task. After returning home, I More

by fredh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luiz, Chris
May 26, 2021 -

Mullinax Ford of West Palm Beach responded

Fredh, thank you for your very kind description of the quality of service our staff provides, and for the five-star ratings! We will be sure to pass along your commendations to Luis and Chris. We hope to be of service to you again. Take care!

January 20, 2021

Went to this dealership and my experience was great and Nick and Waldo Flores where great. I would recommend to others and would go back More

by Cgomez315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Grillo ,Waldo Flores
Jan 26, 2021 -

Mullinax Ford of West Palm Beach responded

Thank you for the kind review! We appreciate the opportunity to assist your vehicle needs now and in the future.

December 06, 2020

Worse experience I've ever had at any dealer!!! I had brought my vehicle in for service multiple times for same issue was never fixed, 3rd time I brought it in they told me it was out of warranty. I had More

by Jcroce87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfredo
Jan 26, 2021 -

Mullinax Ford of West Palm Beach responded

I’m sorry to hear about the experience you described from our Service team. Given these details I can’t pinpoint the records in our system but want to make sure all of your repairs and needs have been satisfied since this posting. If you have any outstanding matters or are willing to speak about your experience further, please reach out to me and I will do what I can to address them. Sincerely, Eleazar Rouseeo, Service Manager ERausseo@MullinaxFord.com

February 25, 2020

I have had nothing less than amazing customer service since purchasing a vehicle and working with Dave McKenzie. Hassle free with up front pricing and no hidden fees. It was the most stress free experien More

by jwigginsmarine
Recommend Dealer
Yes
Employees Worked With
Dave McKenzie
Feb 25, 2020 -

Mullinax Ford of West Palm Beach responded

Thank you so much for the awesome review! We're very pleased to hear that Dave was so helpful and that you had such a good experience! Thank you for allowing us to not only earn your business, but your trust as well. Looking forward to being your choice for your automotive needs! Thanks for choosing Mullinax!

March 05, 2019

Airbag Recall Mullinax is not interested in the airbag safety recall. Ford Corporate says the parts are available, however, Mullinax first said Ford Corporate sent More

by noogan
Customer Service
Recommend Dealer
No
Employees Worked With
Steve
Mar 07, 2019 -

Mullinax Ford of West Palm Beach responded

Thank you for the feedback, we apologize for not being able to get this recall completed for you. There has been some confusion within Ford regarding the parts for the recalls. It would be helpful to know more information regarding your vehicle, so we can continue to acquire your part from Ford. You can email me directly at erausseo@mullinaxford.com or if it's easier, please feel free to give us a call. We'd like to turn your experience around if we can. Thank you again and have a great day. El Rausseo Service Manager

November 01, 2018

Recall fix I have an appointment at 9:00. I was told it would be done in less than 2 hours. By the time I left it was 3 1/2 hours. Went to technicians desk to se More

by Fordtruck
Recommend Dealer
No
Employees Worked With
Can’t say