Mullinax Ford of West Palm Beach

We have purchased several new Fords from Mullinax. We always deal with Ray Bowen who represents the dealership and brand superbly. Mr. Bowen is very professional, highly effective and completely honorabl always deal with Ray Bowen who represents the dealership and brand superbly. Mr. Bowen is very professional, highly effective and completely honorable. Virtues to be truly admired in today's car world. Our most recent purchase experience with the dealership and Mr. Bowen was excellent - as always. More

I'm a company agent who was given the responsibility to close the deal on the recent lease of a 2013 Ford Explorer. My experience was a good experience. It took about 2 hours to complete the process, arriv close the deal on the recent lease of a 2013 Ford Explorer. My experience was a good experience. It took about 2 hours to complete the process, arrival to driving off the lot. My sales person, Ray Bowen, was simply great. He was extremely knowledgeable about the paperwork process, as well as knowing and explaining the details of the Ford Explorer. It was a delight to have him as the person to close the deal. I have plans to purchase an F150 in about six months, and I will be sure to ask for Ray when I come back to the dealership. A good salesman like Ray can take the pain out of the vehicle purchase process, and he sure did that for me. A fantastic job by Ray Bowen and the rest of your team. No complaints what so ever. More

My first meeting was through the service department working on my car. I was treated extremely well by everyone in the service department that I came in contact with. Then when I decided to get a new c working on my car. I was treated extremely well by everyone in the service department that I came in contact with. Then when I decided to get a new car, I knew I wanted to shop around but I kept coming back to Mullinax. The treatment I got from Ron was exactly what I wanted. The car, the price, I was already sold on the service department. Just everything was excellant. This is my dealership. People I run into looking for a car, I send them to Mullinax. More

My problems with MULLINAX FORD OF PALM BEACH began when I purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of w purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of while purchasing it. Their certified "Hybrid Mechanic" "Frankie" worked on my vehicle. I specifically requested the certified hybrid mechanic to inspect the ABS/Tone rings on the vehicle as I was quite sure they were responsible for my problem. The certified hybrid mechanic told me that he inspected the ABS Tone rings personally and they were good. The dealership had my vehicle for 3 weeks and I spent nearly $2,800 on various repairs and maintenance work. At the end of this 3 week and almost $3,000 expense - my vehicle still exhibited the same chief complaint. The service manager advised me that there was nothing else that could be done to diagnose the issue, and that "sometimes problems have to get worse before they can get better." The dealership did not request assistance from Ford engineers. The General Manager "Scott Nicolas" looked into the complaint and told me he would send me a 200 some dollar make-good check which I agreed to. Almost 2 weeks later, I never got a check. To make matters worse, the other dealer (the good one), discovered something that only added to the poor service I got at MULLINAX...The "hybrid battery air filter" is normally inspected as part of a multi-point inspection which was performed no fewer than 3 times at MULLINAX (according to the paperwork) during the course of the almost 3 weeks that they had my vehicle. Again, I spent $2,800 over a time span of almost 3 weeks at the MULLINAX dealership and never once was I told that this air filter needed to be replaced. The air filter, that I have pictures of, was in dire need of replacement. The filter was clogged with leafs and unknown plastic debris. It was dark-gray in color and looked like it had not been replaced in years. I do not think any of the MULLINAX technicians even bothered to inspect this readily accessible air filter. More

LOVE my new 2013' Mustang!!!!!! I really like the "Pony package" and the "California package". It's nice to drive a car around in MI that no one else has. "Pony package" and the "California package". It's nice to drive a car around in MI that no one else has. More

I had been driving Lexus for the past 12 years and I was ready to either buy an extended warranty on my recent car or go to a new one. It was suggested by a very good friend of mine to go explore the new ready to either buy an extended warranty on my recent car or go to a new one. It was suggested by a very good friend of mine to go explore the new Fords. I met with Ray Bowen and he made the transition from my Lexus to Ford a delight. I have a Fusion and I love the way it drives. My whole experience with Mr. Bowen and the other employees I had to work with was delightful. I would highly recommend Mullinax Ford and Ray Bowen. More

Willie Adams, at Mullinax, was a great salesman. He wasnt pushy and really knew the answer to every question I had. Super nice man and I have recommended him to a couple of friends already. I LOVE my 2013 Fo pushy and really knew the answer to every question I had. Super nice man and I have recommended him to a couple of friends already. I LOVE my 2013 Ford Explorer Limited! I have always always driven Jeep, 6 of them, but the horrible customer service at the Jeep corporate level (all my interior car handles were broken and they wouldnt warranty it! we couldnt get out of the car!! thousands of people with the same problem were blogging abou this...) made me look for another American made car. Im really diggin my new FORD! Thanks Wille More

When i arrived i was greeted with a friendly staff. Especialy the resepsionist.She was very polite and professional. The salesmen were very informative about the my vehicle and helped me thru the whol Especialy the resepsionist.She was very polite and professional. The salesmen were very informative about the my vehicle and helped me thru the whole process. Thank you. More

We had just purchased a new Expedition and with just over 700 miles it developed a transmission fluid leak. I called Ray Bowen that night and left him a message telling him what had happened. The next morn 700 miles it developed a transmission fluid leak. I called Ray Bowen that night and left him a message telling him what had happened. The next morning I called service and spoke with Tony. I told him what had happened and he told me once the car was there he would put it at the top of his list. After speaking with Tony, Ray called me to see if i needed anything. He said once the truck arrived he would over see the repairs and would let me know what was going on. The tow truck arrived and picked up my truck. With in two hours j received a call from Ray who told me the cause of the leak was a faulty seal. He said Tony ordered the seal and put a rush order on it. I then asked Ray if we could get a loaner vehicle and he said sure. My wife arrived at the dealership and Ray quickly got her into the loaner so she could continue with her busy schedule. The next afternoon I had received a call from Ray telling me the truck was fixed and ready for pick up. I was very impressed with the personal attention I and my wife received during this incident. It made us feel that we were the most important customers on the Mullinax property. Thank you again for the high quality of service you provided. More

Mark Folds did an excellent job and represented the dealership very well. He was very thorough, friendly and knowledgeable. The purchase process was painless because of his attention to detail and ab dealership very well. He was very thorough, friendly and knowledgeable. The purchase process was painless because of his attention to detail and abilities. We were never rushed or pressured. Because of our positive experience, we would not hesitate to purchase from Mullinax Ford again, and we would definitely recommend the dealership to anyone who asked us about it. More