Mullinax Ford of West Palm Beach

Mullinax Ford of West Palm Beach responded

Thank you for the kind review! We appreciate the opportunity to assist your vehicle needs now and in the future.

Mullinax Ford of West Palm Beach responded

I apologize for any confusion or miscommunication. When you were originally planning to purchase, the costs were based on you shipping the vehicle from Florida to Arkansas. Per Florida’s tax laws, if you are not driving the vehicle in the state, you are exempt from paying the Florida tax. When you decided to instead fly to Florida and drive the vehicle to Arkansas yourself, we were obligated to abide by said tax law, and also charge the Florida tax since you would be driving it in-state. If any of this was miscommunicated to you, I again apologize. We prioritize being Up Front throughout the buying process and I hope you can understand. I wish you the best in finding a vehicle that fits your needs and am available if you wish to discuss this any further. Kindly, Bren Nicolas, General Manager of Sales, BNicolas@MullinaxFord.com

Dryosmosis responded

Mr. Nicolas, There was no miscommunication that led to this issue. I was never going to have the vehicle shipped from Florida to Arkansas. It was clearly relayed that I was coming down to pick up the vehicle. Your salesman was working to have the vehicle delivered to my fathers house or the Kissimmee dealership for pickup. The issue of the additional sales tax was not brought up until after I had received the second buyers sheet and my purchase check was cut and delivered to your dealership. Your team failed me as a customer and then your used car sales manager failed me by not willing to try to work something out to make the deal right. I have all the documents and communications to clearly prove the appropriate timeline of events. Coming on here to say that I was misinformed clearly shows that you were misinformed by your staff. I am a salesman myself selling forklift equipment that frankly dwarfs the minimal profit margins of your used sales, I know how to treat customers well to retain lifetime customers, I’ll make sure to let customers know how xxxx poor your customer service team handled business so they don’t waste their time.

Mullinax Ford of West Palm Beach responded

I am very sorry that we were not able to sell you the vehicle that you were interested in and for any inconvenience caused. Our inventory is moving constantly, and we do our best to keep the websites and our customers up to date on current availability. I apologize that the vehicle was no longer available by the time you decided to move forward. We would be more than happy to keep an eye out for something that fits your needs and hopefully earn your business in the future. Respectfully, Bren Nicolas, BNicolas@MullinaxFord.com

Mullinax Ford of West Palm Beach responded

I’m sorry to hear about the experience you described from our Service team. Given these details I can’t pinpoint the records in our system but want to make sure all of your repairs and needs have been satisfied since this posting. If you have any outstanding matters or are willing to speak about your experience further, please reach out to me and I will do what I can to address them. Sincerely, Eleazar Rouseeo, Service Manager ERausseo@MullinaxFord.com

Mullinax Ford of West Palm Beach responded

John, We are sorry for the confusion. Here at Mullinax we offer our best price right Up Front and never charge a dealer fee. The vehicle you inquired on was part of Fords Courtesy Transportation Program which provides vehicles for our customers with warranty and other service issues so they can continue their day to day interactions without the inconvenience of not having a vehicle. Once these vehicles are retired from this program we then offer them to customers at a even deeper discount then our already low UpFront® Price. As we explained, the lease calculation of mileage discount was much lower (only $500) compared to over $1500 we already took off for the mileage. I do apologize that our system did not update the miles on the vehicle you came in before you arrived as that vehicle was just retired. We do our best to make sure all information on our site is current and accurate however at times there is a slight lag. Sorry for any inconvenience and I hope this better explains the situation. Please let us know if there is anything further we can do to assist you. Thank you. Bren Nicolas Sales Manager