Mullinax Ford of West Palm Beach

Never have I ever given a bad review online but after horrific service from Mullinax Ford in Lake Park for my Ford Transit Connect I must warn future buyers to STAY FAR AWAY FROM MULLINAX LAKE PARK. DO horrific service from Mullinax Ford in Lake Park for my Ford Transit Connect I must warn future buyers to STAY FAR AWAY FROM MULLINAX LAKE PARK. DO NOT BUY A CAR FROM MULLINAX. They do NOT honor their warranties. And COVID is not an excuse for everything! I purchased my THIRD FORD a Ford Transit Connect from Mullinax Ford. I thought my warranty was 36000 miles or 3 years whichever came first. My car had 9500 miles on it when my battery died in November 2020 at only 1.5 years old. Called Mullinax service and they said they could not fix it until after Xmas!! So I called AAA and they came over in 10 minutes and said I needed a new battery. I called Ford to make sure they would reimburse they said yes just get us the receipts. Got new battery emailed receipts. 3 months later no reimbursement check and battery dead again, called AAA, they said and PROVED it was not the battery rather something in the car causing the battery to leak. Went to Mullinax they kept my car for a MONTH! They have no loaners. I had to rent a small car for which they said they would get me reimbursement. My total cost at this point was $1797!! Mullinax said they had to submit paperwork to Ford in Michigan for reimbursement. I got a check for $873 which was partial reimbursement for the car rental and $0 ZERO for the battery. Apparently here are Fords rules: -They do not pay for batteries if the battery dies during normal business hours unless you go to a Ford dealer. Mullinax never told me that. My battery died at 11 am. Mullinax told me to keep my receipts and submit. If my battery died after business hours MAYBE they would have paid for it, who knows. -Ford only pays $35-$49 per day for a car rental reimbursement FROM THE START DATE OF WHEN THEY BEGIN THE REPAIR!! Since my car rental cost me $1455 and they only reimbursed me $873 it means MY CAR SAT ON THEIR LOT FOR TWO WEEKS or MORE doing nothing. So now I am out of pocket $982 for this entire mess. ALMOST A THOUSAND DOLLARS WHILE UNDER WARRANTY! I called FORD in Michigan. First they said they would try to get Mullinax to reimburse me more, EITHER FOR THE BATTERY or the rest of the RENTAL but not both!! Made no sense to me. MULLINAX refused. So then Ford in Michigan called and left this message. "To keep my battery receipts because right now they do not have a program to reimburse me but maybe in the future they would" WHAT? In the future I will NOT be under warranty... no chance they will reimburse me then if they do not reimburse me now. Do NOT purchase a car from Mullinax Lake Park. Sad since they lose the trade in sale of my current FORD and the sale of my future FORDS. How STUPID can a dealership be to lose a loyal car customer over $982? More

Captain Curtis was very helpful and was great to work with. My whole buying experience was fantastic. with. My whole buying experience was fantastic. More

They do not take care of their loyal customers at all. We have bought 10 vehicles from here and our last vehicle we bought a few months ago was our last. They paid off wrong vehicle, screwed us out of mor We have bought 10 vehicles from here and our last vehicle we bought a few months ago was our last. They paid off wrong vehicle, screwed us out of more money and took no responsibility for their mistakes. Said it was our fault. DO NOT TRUST THE SALES MANAGER AND THE FINANCE GUYS. And the general manager or owner has no respect to call or talk to us about how they can make it right. AFTER 10 VEHICLES. Never again. I will let everyone know to stay away. More

I searched within 200 miles of West Palm Beach and could not find an Explorer with a trailer hitch. Bobbie Delahunty was great. Bobbie, showed us an Explorer XLT in the showroom and my wife liked the truck not find an Explorer with a trailer hitch. Bobbie Delahunty was great. Bobbie, showed us an Explorer XLT in the showroom and my wife liked the truck and especially the seats. Bobbie took my order and I even used my Ford Partners PIN to get a discount on my 2022 Explorer. Within two months it was here and we picked it up today. Thank you Bobbie More

Nick was great to work with. Quick, understanding being out of town and accurate. Very appreciative for all the answers to my questions! Quick, understanding being out of town and accurate. Very appreciative for all the answers to my questions! More

Finance Guy was great (Mac) got a great truck at a decent price. FYI Mullinax doesn’t give you a tank of fuel when you buy a car- had to almost cancel my deal to get it. Didn’t car for the sales experience/ price. FYI Mullinax doesn’t give you a tank of fuel when you buy a car- had to almost cancel my deal to get it. Didn’t car for the sales experience/ building was out dated for a Ford dealership as well. More

The salesperson was very helpful showed no pressure in all the time I spent at the dealer. all the time I spent at the dealer. More

I am a customer with mulinax for 20 years Today I was in the delarship to trade in my car .Bobbie Delahunty was great and helped me with all my questions. I found a car that I like 2019 with 32,000 mil in the delarship to trade in my car .Bobbie Delahunty was great and helped me with all my questions. I found a car that I like 2019 with 32,000 miles When I come home I checked carfax and find The car is 2018 and mulinax dealership purchased the car with 99,000 miles I wonder how the mileage game back to 32,000 ??????? Good lock everyone to deal with mulinax More

Super easy buying process from start to finish. No nonsense dealer fee’s, no mark ups, just transparency. Josh was awesome too work with and made the process quick and painless. If your in the mark No nonsense dealer fee’s, no mark ups, just transparency. Josh was awesome too work with and made the process quick and painless. If your in the market for any ford products, Mullinax is your place! More

10 vehicle bought best dealer ever no hassle kick xxx sales staff and very personal sales staff and very personal More