Mullinax Ford of Vero Beach - Service Center

My wife made an appointment to bring in her car on a saturday to get the battery connection fixed. We knew what the problem was because I temporarily fixed it with poor tools in Tampa (I'm in school an saturday to get the battery connection fixed. We knew what the problem was because I temporarily fixed it with poor tools in Tampa (I'm in school and my wife and I are forced to be apart while I finish school because she's a physician). They were predatory on my wife in that they made her agree to the diagnostic fee or take her car elsewhere (the car was no longer working when it got there because of the loose cable and I was in class). That cost $180 (that's the minimum you pay there if you don't have a warranty). I told my wife to wait until I get out of class so I could talk to them. They did not want to fix the connection like I asked and instead wanted to charge $900+ more to swap out a battery cable that didn't need to be swapped out. I asked to speak to the tech who was the one working on the car - not allowed. Then the staff insulted me by saying "do you want me to email you the receipt or not, it's a simple question." This is the absolute worst mechanic shop I have ever dealt with. DO NOT GO HERE!!! They don't care about you or your car, they just want your money. Feel free to ask me directly about my experience, they need to be out of business. You can tell that this company's DNA does not have any integrity in it. I have also filed a BBB report against them that you are free to view as well. I hope this helps you to steer clear. We took our car to Mazzarella's after this issue and we would not have had to pay anything if Ford did not lock out the key fob. So, there are outstanding alternatives. More

Dennis was efficient and I couldnt have asked for a nicer person. I’ve been going to Mullinex for a few years now and no complaints. person. I’ve been going to Mullinex for a few years now and no complaints. More

Great service department and very helpful staff. Service completed timely and satisfactory. Recommend it highly completed timely and satisfactory. Recommend it highly More

Great and friendly people. Answered all my questions and showed interest in me as a customer. Had assistance from personnel other than the service department. showed interest in me as a customer. Had assistance from personnel other than the service department. More

Service department is excellent. Less than 44 minutes for the works package. Bought a car last year from Mullinax toook less than 2 hours. Very happy with both sales and service the works package. Bought a car last year from Mullinax toook less than 2 hours. Very happy with both sales and service More

I called the same do for an oil change, prompt and kind customer service. Thanks customer service. Thanks More

Great service always at this dealer and car is always on time that they tell me. time that they tell me. More

Took my truck in for a minor problem and Chris Heffer in service took care of it promptly and professionally. Great to have it taken care of …no stress! Promises made Promises kept! service took care of it promptly and professionally. Great to have it taken care of …no stress! Promises made Promises kept! More

The employees at Mullinax are so helpful. Big thanks to CJ ! He was very kind, understanding, and knowledgeable. I feel very comfortable getting my vehicle serviced at Mullinax, and I will definitely be u CJ ! He was very kind, understanding, and knowledgeable. I feel very comfortable getting my vehicle serviced at Mullinax, and I will definitely be using them again! More

Dennis and the rest of the service team at Mullinax Ford are the best! They are all very considerate of your issues and time. They have always treated us like family and I can’t imagine going anywhere else are the best! They are all very considerate of your issues and time. They have always treated us like family and I can’t imagine going anywhere else for vehicle maintenance. I feel the service team has a great deal to do with the customer possibly returning to the dealership when the time comes to shop for a new vehicle and these guys nailed it!! I highly recommend this dealership! More