Mullinax Ford of Vero Beach

If you like lemons, you'll LOVE Mullinax Ford If you like lemons, and brand new trucks that break down twice prior to making your first payment, this is the place for you! Recently purchased a ni If you like lemons, and brand new trucks that break down twice prior to making your first payment, this is the place for you! Recently purchased a nightmare of an F150 from this dealership back in March 2020. At 1300 miles the truck broke down on I95 and needed to be towed. After receiving a 100% assurance the issue was resolved, wouldn't you know it, the truck broke down again at 2300 miles. Still hadn't made my first payment and I was already driving a loaner vehicle around town. The second time the truck was in service, they found the sensor that was defective from the factory and also replaced a defective starter. Next issue was water collecting on the passenger side floor boards, in my brand new $44,000 truck. Brought it in for service and was told the a.c. drain was defective and there was a "bolo" for the issue. Mullinax replaced the a.c. and the next day after picking the vehicle up, the passenger side floor boards were soaked, again. After a few days in the shop, they found a seal in the firewall that was not properly seated from the factory. Not a problem if the truck had just rolled of the assembly line, but I purchased a new 2019 model in March of 2020. The truck has been sitting out in the elements, in FLORIDA, exposed to all the heat and moisture since it's inception. Dealership used a water extraction machine to dry out the carpets and utterly ruined them. When I showed the service manager the new defects, he stated everything looked and felt normal to him. We even went to a brand new truck and compared the carpets and was told he did not see any difference. After being asked what I would like them to do, I explained that I would like new carpets. The manager loudly exclaimed, "That's not happening". Makes me feel great to have spent my entire savings on truck that is now a potential health hazard. Currently working on a "buy back" with Ford corporate, but it should never have had to come to this. After the second time the truck broke down (at 2300 miles), I went to the sales manager and asked if there was anything I could do. His best option was to start from scratch and trade the truck in. Not an option as I had laid out my savings on the current truck and did not have another $10K to start from scratch. Called the Mullinax service department a few days ago for a copy of my service history to be emailed over to me. The truck was towed to another dealership the first time it broke down and the service advisor at Mullinax said he couldn't access their records. I called Palm Bay Ford and they were able to run down EVERYTHING that had been done to the truck both there and at Mullinax. Was also told by one of the service advisors that my firewall issue was a recall. Funny thing is, I can't find anything on Ford's website or the entire internet backing this claim up. DO NOT BUY FROM THIS DEALERSHIP, YOU WILL NOT BE SATISFIED, use another dealer, heck, buy a Chevy!! More

Good service and very helpful . Definitely would recommend to my friends. Process was quick and easy and straightforward . The car was clean and finance office was very flexible with prices recommend to my friends. Process was quick and easy and straightforward . The car was clean and finance office was very flexible with prices More

Great place to get a car. Kyle and Todd know exactly what car fits your personality. Tell you what’s under the hood, and why it’s important. Make you feel like your at home when purchasing a car. And Reuben car fits your personality. Tell you what’s under the hood, and why it’s important. Make you feel like your at home when purchasing a car. And Reuben will help you find the financial plan that works best for you. Great place for any car buyer. More

Good people. They were vary nice. Was able to go on a good test drive. The sales people were vary nice always asking if we needed something to drink. Only reason not a 5 star review is the finance man th good test drive. The sales people were vary nice always asking if we needed something to drink. Only reason not a 5 star review is the finance man that helped was having a bad day and got some not so happy vibes from him. More

This was the easiest truck buying ever, from the sales person to the general mgr. We had an issue two days after purchasing our vehicle and they went above and beyond make it right. We will buy another ve person to the general mgr. We had an issue two days after purchasing our vehicle and they went above and beyond make it right. We will buy another vehicle for Mullinax. More

Shena went above and beyond to make sure everything about my purchase was painless and pleasant. This was especially impressive considering COVID. The deal was done quickly, financing rate was great, and my my purchase was painless and pleasant. This was especially impressive considering COVID. The deal was done quickly, financing rate was great, and my vehicle and paperwork were delivered to me at my home. After noticing a small issue with the car at delivery, they were able to send a loaner, pick my vehicle up for service, and have it back the same day. I can’t recommend working with Shena enough! More

I am very happy with my purchase of a 2013 Ford Expedition. There was a small issue after purchase and they took care of it. Expedition. There was a small issue after purchase and they took care of it. More