Mullinax Ford of New Smyrna Beach - Service Center

Yet another bad service experience Took car in for a 10,000 mile service plus a Sync issue. The 10,000 service included an oil change. They overfilled the oil by over a full quart. A Took car in for a 10,000 mile service plus a Sync issue. The 10,000 service included an oil change. They overfilled the oil by over a full quart. Additionally, they could not even wipe down the new oil filter to remove the old oil that was dripped on it. As for the Sync issue, I made this appointment 30 days ago, explaining the issue was with the right side dash display NAV POI does not work. I took the car in explained, and demonstrated the issue to the service writer. I was told it was fixed and it was explained a setting was the issue. I asked for the Sync tech to show me the how he fixed it. It turns out he was working on the 8" MFT, which was not the issue, not the right side dash display. I showed him the issue and said he would have to call the Ford tech line for help with fixing it. This dealer is 50 miles away from were I live, the Sync tech does not work on Saturdays, so that means I have to take a day off from work. And it turns out I wasted that day off. These were the issues, here's possible ways to solve them. 1. Attention to detail. Either the techs don't care, and management doesn't either. Or management isn't spot checking what the techs are doing. It could be either, or both. Basically they have no quality control. 2. Check the oil level AFTER you change it. Simple enough double check to make sure you did it right. 3. Wipe down the area you worked on. That's just simple housekeeping. 4. Understand and read the service appointment request so you know what work is required. I'm disappointed yet again. More

I've had my Focus in twice in a year for service. Both times I had issue with the repairs. First was when I purchased tires. One of them was installed wrong side out. The service said everyone is h Both times I had issue with the repairs. First was when I purchased tires. One of them was installed wrong side out. The service said everyone is human and the tech was having a bad day. They corrected the issue but his answer was xx. Last week I took the Focus in again for a blend door issue. When I got is back the defroster controlled the air to the vents and the vents would not work in any other position. I took it back the same day and asked the service manager if the service tech was having a bad day. He did not have an answer except to say the tech said it worked correctly when he was done. I told him flat out the tech lied. He had nothing to say. I told them they've no attention to detail and no quality control. I drive 50 miles for my service but that may change. On the other hand, they have serviced my truck with no issues. More