Back

Mullinax Ford of New Smyrna Beach - Service Center

New Smyrna Beach, FL

not yet
rated
51 Reviews

51 Reviews of Mullinax Ford of New Smyrna Beach - Service Center

Sort by
September 22, 2023

Great dealership and a great salesman in Jack. There to help or assist on anything More

by swissrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie LeMand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Tuthill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boys at service garage
Sep 23, 2023 -

Mullinax Ford of New Smyrna Beach responded

Thank you for your review! We're delighted to hear that Jack provided great assistance. Please know we're here for you in the future!

March 04, 2023

From out of state and had problem with my sun roof. Patrick O'Sullivan, service writer took great care of me. Only wish service was this great back in New York More

by jfalge3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick O'Sullivan
January 25, 2023

Mullins’s Ford at New Smyrna Beach is a poor dealership from a sales and service perspective. I tried getting my brand new Ford in for service and was told that it would be at least 45 days to get my GT500 More

by GT500
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
January 23, 2023

Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
June 04, 2022

I would like to thank Zach for taking care of me today. We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spil More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
June 02, 2022

I currently own my second Ford Edge bought at Mullinax, by an amazing salesman by the name of Jack.  He has always been helpful, with a very kind demeanor.  My dismay belongs with the service department, s More

by JW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Patrick, Greg
November 02, 2021

I purchased a car from the Mullinax Ford New Smyrna Beach location two years ago. Last Friday, I was headed into work and discovered that my car battery was completely dead. I was in a hurry and stressed out More

by Caschu252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Salome
Nov 11, 2021 -

Mullinax Ford of New Smyrna Beach responded

Caschu252, our Staff works hard to go the extra-mile for our valued guests! We'll pass your kind words along to Carlos!

October 31, 2021

Very NEGATIVE experience at Mullinax Ford. From the many little things, to the several major things that had happened. I took my vehicle here to service my Cam Phasers, a noise concern when turning my steer More

by Georgiy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick O’Sullivan, Greg Benefield, Paul Szupello
Nov 05, 2021 -

Mullinax Ford of New Smyrna Beach responded

Georgiy, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Since your posting, it is our understanding that Greg, Service Manager, has been in contact with you to ensure all of your concerns are addressed and alleviated to our best ability. I have received confirmation that Greg will be sending you a check to cover gas reimbursement as well. Should you have any other questions, you can reach Greg directly via email at GBenefield@MullinaxFord.com. I will ask that he send you an updated status on your reimbursement and if anything else is hanging. We hope you can accept our apology and let us know if you need anything else.

Nov 25, 2021 -

Georgiy responded

Your information is incorrect, Greg has not reached out to me regarding my concerns. I have not received any compensation as of 11/26/2021 for my fuel expenses or any update regarding when I’ll receive them. Very poor customer service by Mullinax Ford of New Smyrna Beach.

August 11, 2021

Purchased new $70,000 Expedition. Had issues with control module - no electronics, gauges, locks, a/c etc. Contacted my salesperson who gave me names of service manager & assistant manager to contac More

by forestgal9035
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
R. McDonald
Aug 17, 2021 -

Mullinax Ford of New Smyrna Beach responded

Hello, We apologize for any miscommunication that has occurred here. We would like to reach out to you to help with this situation but are unable to figure out your name in our database. Would you please reach out to our sales manager Nick Mullins (nmullins@mullinaxford.com or 386-428-9094 x 2374) so he can help you work through this issue? You can also reply back here with your first and last name and we'll give you a call.

July 01, 2021

had my 2019 f150 serviced, oil & filter change and tire rotation. made an appointment showed up when scheduled, had my paperwork ready, service done while i waited, didn't have to wait long. everything jus More

by cabillca9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Russo
Jul 01, 2021 -

cabillca9 responded

Thanks for great service

1
...