Mullinax Ford of New Smyrna Beach

I recently bought a used vehicle from Mullinax after shopping around for two months for my ideal car and finding they had the best deal on the car I was searching for. I drove across the state (and back shopping around for two months for my ideal car and finding they had the best deal on the car I was searching for. I drove across the state (and back) in one day, excited to fork over thousands of dollars for the right vehicle. The excitement ends there. Not only was I treated much less graciously than at my last dealership (multiple vehicle owner here) but the communication was terrible throughout the buying experience and the repairs the car need WITHIN 5 DAYS cost me $485. My salesman even started another sale (seated new customers at his desk, starting paperwork and conversation) without saying anything to me, leaving me standing and waiting with my son off to the side, no idea what was going on. If I wasn't a "white female", I'd say it felt discriminatory (it totally did). Everything was very rushed and I felt unwelcome. It became apparent that used car sales customers were pushed aside for new car sales - even if in the Middle of a transaction! My buying experience was so rushed, in fact, that they messed up on my paperwork. Corrected forms were mailed to me after the sale to sign and mail back. Does Mullinax have the best price? Absolutely. But they also have the worst customer service if you're not buying a brand new vehicle. More

From the time my sister and I showed up to Mullinax, New Smyrna Beach, Chip was great! He helped us find the exact cars we wanted and even had a special car shipped to Mullinax from another store. From the Smyrna Beach, Chip was great! He helped us find the exact cars we wanted and even had a special car shipped to Mullinax from another store. From the no dealer fees to the over all friendliness of all the staff, I would very highly recommend looking for a car at Mullinax Ford in NSB! More

After the last experience we had this time went very well. The Fusion Hybrid we order arrived with a very small paint chip. The sales manager called us to let us know the car was available to for pick well. The Fusion Hybrid we order arrived with a very small paint chip. The sales manager called us to let us know the car was available to for pick up, and he told us about the paint chip. The delivery went well, the only problem was the car prep car tossed out the card with the door keypad code. It took about 10 minutes for them to pull it from the computer. The transaction was very smooth. This one was went like the other purchases we made from Mullinax, smooth and easy. Danielle handled the ordering of the car and she was a great help. She kept us informed all the way through the process. More

Great service , up front and honest . Hans , is a honest man to work with , he goes out of his way to help you ! We have bought trucks and vans from Mullinax and have always been happy with them . That is man to work with , he goes out of his way to help you ! We have bought trucks and vans from Mullinax and have always been happy with them . That is why we go back to Mullinax when , we want a new one and will do the same in the future ! More

I've had my Focus in twice in a year for service. Both times I had issue with the repairs. First was when I purchased tires. One of them was installed wrong side out. The service said everyone is h Both times I had issue with the repairs. First was when I purchased tires. One of them was installed wrong side out. The service said everyone is human and the tech was having a bad day. They corrected the issue but his answer was xx. Last week I took the Focus in again for a blend door issue. When I got is back the defroster controlled the air to the vents and the vents would not work in any other position. I took it back the same day and asked the service manager if the service tech was having a bad day. He did not have an answer except to say the tech said it worked correctly when he was done. I told him flat out the tech lied. He had nothing to say. I told them they've no attention to detail and no quality control. I drive 50 miles for my service but that may change. On the other hand, they have serviced my truck with no issues. More

After just a few days with the car, I had to bring it in to have the bumper fixed and repainted - a clip was missing when it was built. They provided a rental and the repairs came out fine. Other than that to have the bumper fixed and repainted - a clip was missing when it was built. They provided a rental and the repairs came out fine. Other than that all went well and was hassle free.. More

Talk with John online and by phone. I own a business and was unable to go to the dealership. He met my price, we made the deal then they delivered the truck to my place of business. It was GREAT. I will be was unable to go to the dealership. He met my price, we made the deal then they delivered the truck to my place of business. It was GREAT. I will be buying another one from them in the fall. More

i previously went to a different ford dealership and got all the game playing and dishonesty that many of us have come to expect. i'm glad i waited and bought from mullinax. no stress, an honest pricing, all the game playing and dishonesty that many of us have come to expect. i'm glad i waited and bought from mullinax. no stress, an honest pricing, no games, and only minimal pressure to purchase add-ons. almost unreal. i would never recommend the other dealer i went to i couldn't recommend highly enough mullinax. More