Mullinax Ford of New Smyrna Beach

Dishonesty with Misdirection I arrived with hopes of purchasing a used 2009 F150 (Vin: 1FTPX14V49FA82038) from Mullinax Ford of New Symrna. Upon my arrival, I do a general inspec I arrived with hopes of purchasing a used 2009 F150 (Vin: 1FTPX14V49FA82038) from Mullinax Ford of New Symrna. Upon my arrival, I do a general inspection of the exterior of the vehicle, which shows wear and tear consistent with a vehicle of this age. Prior to the test drive, I discover that the drivers’ window was not fully functional and the power mirrors did not work. Knowing the vehicles age and the fact that it is being sold “As-Is,” I wasn’t that surprised with these discrepancies. My sales rep Steve Rocci, who is a Sales Executive with Mullinax Ford, explained to me that they would address the drivers side window, however they would not repair the power mirrors because the vehicle was so under priced. Mr. Rocci was then kind enough to produce a piece of paper showing a value for the truck at $18,900. I then explained to Mr. Rocci that according to Kelly Blue Book, the “Fair Purchase Price” on this vehicle is $14,009, which takes into account that I’m buying it from a dealer. Mr. Rocci then states that KBB really doesn’t mean anything and his price is what the banks value the vehicle at. We then proceed with the test drive which goes relatively well except for the fact the A/C fan is abnormally loud (this of course is subjective). However, it was distracting and I was unable to carry-on a normal conversation with fan at level 3 and 4. Once back at the dealer, I start to inspect the interior of the vehicle to making sure at least everything else was in working order. Inspection of the headliner showed a linear water stain along the entire width of the back passenger compartment. This water stain is constant with a vehicle that was partially submerged in water, which was never disclosed or confirmed by Mr. Rocci. BUYER BEWARE WITH THIS VEHICLE AND OR ANY USED VEHICLE BEING SOLD BY THIS DEALERSHIP. (10/23/15) More

Excellent Buying Experience The entire buying experience was great. I was shown the vehicle I had seen online and struck a deal that was fair. I would recommend Mullinax to frien The entire buying experience was great. I was shown the vehicle I had seen online and struck a deal that was fair. I would recommend Mullinax to friends and family. More

Purchase of 2015 F150 I had a very nice experience at Mullinax Ford when I was looking for a new truck. The salesman was well informed and helped my understand the feature I had a very nice experience at Mullinax Ford when I was looking for a new truck. The salesman was well informed and helped my understand the features, rebates, etc. on 2015 f150s. The purchase experience went smoothly including the financing and overall paperwork that was needed. More

Most honest car deal of my life. I had talked to other dealerships close to where I live and no one came close to Mullinax Ford of New Symrna Beach.What I mean by honest is it wa I had talked to other dealerships close to where I live and no one came close to Mullinax Ford of New Symrna Beach.What I mean by honest is it was the first time in my life that the deal didn't change from the time we spoke on the phone and when I arrived at the dealership,it was exact to the penny.I drove 4 hrs to achieve this car purchase and it was worth every mile.Jack Tuthill was my salesman and was great through the whole process.I would recommend this dealership and Jack the salesman to anyone. More

Great purchase experience Went to two other Ford dealership first. Then visited Mullinax Ford in New Smyrna. Ken Heedum and the staff at the dealership were extremely knowled Went to two other Ford dealership first. Then visited Mullinax Ford in New Smyrna. Ken Heedum and the staff at the dealership were extremely knowledgeable and helpful. The dealership's one price policy and aggressive trade-in value blew the completion away. Bottom line--- we drove home in a new Edge. The process took only two hours and part of that was due to my decision to change from a purchase to a lease. The dealership's facility was brand new which will make the ownership experience more pleasant for service in the future, More

Satisfaction Everyone went out of their way,above and beyond the experience i have ever encountered. Anthony our salesmen is one of a kind,as are the whole Mullina Everyone went out of their way,above and beyond the experience i have ever encountered. Anthony our salesmen is one of a kind,as are the whole Mullinax team. Well trained,very friendly and never tryed to sell us something we were not into. More

Great car buying experience! We were looking for a new Fusion since we already had one and LOVED ours but our son is going off to college so we thought instead of getting him a us We were looking for a new Fusion since we already had one and LOVED ours but our son is going off to college so we thought instead of getting him a used car we didn't know anything about, we'd give him our 2009 since we knew how safe it is and we would buy a new one for ourselves. We looked online and in the paper for a good deal on a leftover 2015 but couldn't find any until we found Mullinax! Our salesman, Greg, was wonderful! We drove from the West Coast to come to Mullinax and it was well worth the 2 hr drive (each way) to buy from this dealership! We saved a ton of money and met a great, down to earth, easy to deal with guy and would highly recommend him and this great dealership! We love Ford cars, we own 5 of them, and this will be the only Ford dealership we go to from now on! More

Great experience Had a great buying experience . Zach was very helpful in finding the right truck for me . When Zach was sick Jack came in and helped finish the deal Had a great buying experience . Zach was very helpful in finding the right truck for me . When Zach was sick Jack came in and helped finish the deal and deliver my new truck the transition was seamless,! Great team work among the staff. Everyone was friendly to me and my children and made sure we were comfortable while we were at the dealership. Everyone had fun would definitely buy here again ! More

Another Great Experience At Mullinax Our second new vehicle purchased from Mullinax Ford. Once again a very pleasant, even enjoyable experience. No pressure, no hassle, just a great pro Our second new vehicle purchased from Mullinax Ford. Once again a very pleasant, even enjoyable experience. No pressure, no hassle, just a great product, and great customer service. They even found more in rebates than we expected. That was a great surprise. Didn't rush the process even when we were there past closing to complete the sale and paperwork. More

Pleasant Experience I purchased 4 vehicles within a month. Each time was no hassle and very positive experience. Great customer service. I will be buying from Mullinex F I purchased 4 vehicles within a month. Each time was no hassle and very positive experience. Great customer service. I will be buying from Mullinex Ford NSB again. More