Mullinax Ford of New Smyrna Beach

We dropped the ball While vacationing in Daytona from Michigan we experienced some noise in the front end of the Mercury mountaineer that seemed to be getting worse. We t While vacationing in Daytona from Michigan we experienced some noise in the front end of the Mercury mountaineer that seemed to be getting worse. We took the vehicle into "Hugarts" auto Diagnostic on Nova Rd. The mechanic ASE certified mechanic test drove it with me, and pointed out the noise, and I asked is that the wheel hub (since I had one side replaced only) His response was no, that is in the AWD trans, and I believe it is your pinion Bearing. Hugarts indicated it would be a long period to get the part and because of Ford warranty they would have to be a third party reimbursement. We had to be in Orlando for the second leg of our vacation in two days and Hugarts would be greater than a week and a half. we elected to go directly to Ford dealership, Mullinex. We told the service dept. that we had the wheel hub replaced previously, and that Hugarts had diagnosed the Pinion. Mullinex called some day's later indicating the vehicle was repaired at greater that the estimate law requires to get prior authorization of any work exceeding $100. We only heard from them after they perform the work. Upon picking the vehicle up we found they had repaired the wheel hub and paid the $500 plus bill, drove from the service door to the end of the lot to find the brake wen't to the floor. Understand this was not the way the vehicle was delivered, and all brake work was performed at Delaney Ford, new calipers all around, pads, rotors the works. The service manager took the vehicle back, and apologized. We got a call some two days later indicating the master cylinder had been replaced . Due to lines being drain and failing to refile the reservoir. We proceeded to get on the freeway only to find the same initial problem had not been repaired. we got off the nearest exit to a Ford dealership in Titusville. Norris Ford mechanic test drove it, returned to state you didn't need a wheel hub that is your Trans Bearings. Wow, the very thing that Hugarts diagnosed and told to Mulinex Ford. The Titusville dealership was backed up and we would not get the vehicle for 7-10 days. We complained to Mulinex Ford who offered us the part repair refund. I explained you have ruined our vacation we are by this time extended over a week and counting, paying additional lodging, food , gas etc, and medical, plus our dogs were being kenneled and had a house setter to pay for additional day's. This was all too stressful. They refused to make it right. I called the owner of both Mullinax Ford and left message only to speak yet again with the service manager who indicated we have done all we will do. This lead me to Florida Agriculture Dept, where I find they "Mulline" had violated the statute for vehicle repair. I then hired an attorney KEL Law office, and contacted Ford Motor. I would warn anyone of having their vehicle repaired here, also when checking BBB website they have a A+ rating but that is because the pay complainants off and or refuse to answer BBB about complaints, and BB standard is veritable upon number of complaints versus non-complaints they receive. They are not accredited by BBB and the complaints with BBB are the same nature as my very complaint...Failed services. Shame that this Dealership won't perform at the professional level required under ASE, and State standards, and won't do right by the customer willingly, and take advantage of out of state travelers. We could not relax, and enjoy our vacation and go to disney, Universal as planned, with the possibility of large repair hanging over our head because the right repair was never done correctly, plus I am terminally ill and require medications that were now in Michigan because I was suppose to of been home by a week ago, so indeed up in emergency room Florida Orlando hospital. SHAME More

very professional Our experience at the dealership was very professional the entire time. The minute we walked in and until we left. AJ our sales person was very profe Our experience at the dealership was very professional the entire time. The minute we walked in and until we left. AJ our sales person was very professional. He spoke about the car and the dealership. It was very refreshing Not to hear about personal subjects from them. I would recommend this dealership to others. More

Great service, love the car Great salesperson Gina. Very knowledgeable and she took very good care of us. Love our new Ford Escape. We also our our car repairs and maintenance do Great salesperson Gina. Very knowledgeable and she took very good care of us. Love our new Ford Escape. We also our our car repairs and maintenance done there and have always been very satisfied. More

Excellent customer service I have purchased two vehicles from Mullinax Ford in New Smyrna Beach and had an excellent experience both times. I purchased a Focus in 2008 and agai I have purchased two vehicles from Mullinax Ford in New Smyrna Beach and had an excellent experience both times. I purchased a Focus in 2008 and again in 2015. I adhered to the recommended maintenance schedule that was provided in the owner's manual and used the on-site service offered by the dealer. That vehicle achieved 205,000 miles before I traded it in and had minimal non-standard maintenance issues. The support provide by the on-site service department was always performed in an efficient timely manner and the cost estimates provided before the service was performed were either right on the mark or were more than what the actual cost ended up being which was always a nice surprise. Purchasing a vehicle here is very relaxing, there is no pressure to buy from the sales staff and the up-front pricing is great. I love my new 2015 Focus and it's already getting 36.0 mpg. I definitely would purchase another vehicle from this dealership. More

quick no pressure car buying experience I have purchased 5 cars from Mullinax. I always do a financial analysis before buying and Mullinax always surpasses their competition. The buying exp I have purchased 5 cars from Mullinax. I always do a financial analysis before buying and Mullinax always surpasses their competition. The buying experience is always no hassle. Low pressure and quick. We have purchased many vehicles and this is the dealer all others should benchmark. The Sales Consultant we use is Chip Torman, he is courteous, professional, knowledgeable and always follows through to ensure we are delighted with vehicle and the buying experience. More

Top Notch I visited 3 different local Ford dealers before looking a Mullinax Ford. None of the dealers had or could find me the vehicle I wanted and instead of I visited 3 different local Ford dealers before looking a Mullinax Ford. None of the dealers had or could find me the vehicle I wanted and instead of working to get the vehicle I wanted they all tried to sell me something different. Mullinaz went out of their way to find the exact 2016 F-150 I wanted in a very short amount of time. They kept me informed of the search process by emails and phone calls. Once the truck arrived there were no surprises and the delivery process was excellent. All the features were explained in detailed and the buying process was quick. The experience was Top Notch and I will look at Mullinax first for my next vehicle. More

Pleasant experience Buying at the New Smyrna Beach dealership provides a pressure free buying experience. The quick service center provides expert service with minimal wa Buying at the New Smyrna Beach dealership provides a pressure free buying experience. The quick service center provides expert service with minimal waiting in the new waiting area. This is definitely not your typical pressure dealership. Buyer hear removes the dread of buying a new or used vehicle with upfront pricing. More

Excellent customer service. Treated us with respect and care Went to two other Ford Dealers before going to Mullinax. The difference in treatment and pricing was astounding. One dealer was six thousand dollars m Went to two other Ford Dealers before going to Mullinax. The difference in treatment and pricing was astounding. One dealer was six thousand dollars more for the same car. Mullinax gave us fair price on a new car and offered what I thought was a fair price for our trade in. It was as pleasant an experience as one could expect in the car buying world. Well above my expectations. More

Very Professional and Accommodating Being a business owner with a fleet of vehicles, I unfortunately have had to buy vehicles as far away as Kissimmee. Mullinax was recommended to me by Being a business owner with a fleet of vehicles, I unfortunately have had to buy vehicles as far away as Kissimmee. Mullinax was recommended to me by someone who had purchased a vehicle 6 months earlier. I will now pass on the recommendation to other people. The buying experience was one of the best I have had. I will recommend the dealership along with the salesman, Larry Earhart, to everyone. It is nice to have a local dealership that a local businessman can use. More