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Mullinax Ford of Kissimmee - Service Center
Kissimmee, FL
27 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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27 Reviews of Mullinax Ford of Kissimmee - Service Center
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June 15, 2023
I am extremely disappointed with the Ford Mullinax. On June 14, 2023 I took my 2015 ford F150 because it was malfunctioning, had acceleration failures and vibration. With the engine light on: P0017 and On June 14, 2023 I took my 2015 ford F150 because it was malfunctioning, had acceleration failures and vibration. With the engine light on: P0017 and P0420. The next day I went to pick it up, my guarantee paid the amount of $925.43 and I paid the amount of 202.41. When I got out of the ford and was returning home I noticed that the problems remained the same, including the check engine light and now we would have one more light on: P0300 - misfire. I went back to the ford and spoke to the attendant, and he walked in the car with me, found that the car was still bad, so he went to talk to the manager, who came to me and said that he couldn't do anything else, that I I should look for another mechanic, preferably the Dealer who sold me the car. I thought this was absurd, I am outraged that Ford, a company of this size, would do something so bad. This is not professionalism, now if I take my car to another mechanic my guarantee will not pay for the same service done in such a short time and I will have to take it out of my wallet because I need the car to work and support my family. If Ford wants to review my car, I'll be happy to provide more specific information. Mullinax Kissimmee repair registration 247086 mv# 74665 invoice: 247086. My warranty paid for her part, I paid for my part and I still have the car parked without being able to use it for work. this is unbelievable More
by wudson.martins
Employees Worked With
Sanger
March 25, 2022
On 03/22/2022 I visited the service department for a replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is garbage design by FORD. The service person asked to comeback on the 3/24/2022 to do the work so I did. Then, he refused to perform the work using multiple excuses making me waist 2 trips to this dealership. He did not even made an attempt to contact FORD. What a terrible customer service and dealership. Stay away from FORD and this dealership. More
by jemorris01
Employees Worked With
Don't this usless person name
January 14, 2021
Does it really take over 8 hrs to perform oil change, rotate tires and check why the ac doesn't blow cold. The ac check did cost another $140.00. 12 minutes later they said oh, you need everything replac rotate tires and check why the ac doesn't blow cold. The ac check did cost another $140.00. 12 minutes later they said oh, you need everything replaced to the tune of $2500.00. alignment still hadn't been done. They would replace the air filter for another $25/35 dollars. My wife and l purchased our 2014 f150 two years ago. I liked the sales experience. The service.....let's just say You won't have me as a customer again......Mark and Donna St Cloud fla. More
by dbowman17. Disappointed
Employees Worked With
Jack
May 09, 2020
Brandon goes above and beyond for his customers. When I forgot to leave the key, he came to my house to get it so I wouldn’t have to go all the way back out! forgot to leave the key, he came to my house to get it so I wouldn’t have to go all the way back out! More
by amyski101
Employees Worked With
Brandon
February 24, 2020
Francisco spoke to our salesperson in Winter Haven ,who described our Situation while we were on vacation in the Kissimmee area . Our C-Max Energi was dead and apparently needed a new battery . We got a ju described our Situation while we were on vacation in the Kissimmee area . Our C-Max Energi was dead and apparently needed a new battery . We got a jump and drove it to Mullinax where we were greeted by Francisco who was expecting us and knew what needed to be done. We waited in a comfortable Area with a large screen TV and was given bottled water. In a reasonable amount of time we were on our way back to the resort and since the battery was still under warranty we didn’t even have a bill. We were treated as if we were loyal customers and we left so grateful . Can’t praise them enough. More
by mummumsdarlings
Employees Worked With
Francisco Morales
August 24, 2018
Outstanding !!!! Brought my Ford Escape in for service and was so impressed with the service department, I decided to look at the new Escapes. The entire sales staff Brought my Ford Escape in for service and was so impressed with the service department, I decided to look at the new Escapes. The entire sales staff was very friendly, courteous, professional, and helpful. It took a few days for my salesman (Gabriel Cannata) to locate the vehicle I wanted with the options I requested. But at no time did I ever feel pressured to settle for less than what I wanted and now I have it!!! A brand new 2018 Ford Escape from a dealership I trust. More
by Mama Beth
Employees Worked With
Renee, Christine, Gabriel, Tonia, George
March 27, 2017
Exellent service, the car is exellent too. The salesman really work hard to get us the car that we need, my wife and me are experiencing the high tech and smoothness of our new car. Thank you f The salesman really work hard to get us the car that we need, my wife and me are experiencing the high tech and smoothness of our new car. Thank you for the help. More
by Bluesky
Employees Worked With
David Mascarel
January 24, 2017
Exceptional Servce We have A Ford Escape and have been visiting the area from New Brunswick, Canada. We thought we had received excellent service from Cory Ford , Woodst We have A Ford Escape and have been visiting the area from New Brunswick, Canada. We thought we had received excellent service from Cory Ford , Woodstock, New Brunswick! Far from home we came into Mullinax Ford for a tire that needed air.. To our happiness we met Franciso Morales, the Quick Lane Advisor. We were treated as friends and the tire was fixed in very little time. The problem was explained to us, a price was quoted and the work was done. ln a few days we needed our oil change so we went back to this garage. Again a exceptional experience with Mr. Morales and his team. We needed a few items, a quote was given and we were given the choice. The work was done quickly and the car was even washed off. This above and beyond service should be noted! Thank you! More
by thimlst
Employees Worked With
Francisco Morales
January 07, 2017
Excellent customer service. If you have a problem, Mullinax Ford will live up to their great reputation. Big praise for Larry Mullinax, Chris Baron and Greg Barton the service m If you have a problem, Mullinax Ford will live up to their great reputation. Big praise for Larry Mullinax, Chris Baron and Greg Barton the service manager. Thank you, gentlemen. Chaplain J. Scott Shubert, LT, USN (Ret.) More
by Chaplain Scott
Employees Worked With
Greg Barton
July 21, 2016
, Great, Friendly service Went in to have my truck serviced. Ended up buying a new vehicle instead. Tonia Wheeler was great with the process from start to finish, and help me Went in to have my truck serviced. Ended up buying a new vehicle instead. Tonia Wheeler was great with the process from start to finish, and help me find a truck that fit both my needs and my finances! More
by RickT
Employees Worked With
Tonia Wheeler
