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Mullinax Ford of Kissimmee
Kissimmee, FL
331 Reviews
Whether you're a Florida driver who is shopping for a new car or your current vehicle needs service, the staff at Mullinax Ford of Kissimmee is committed to making your visit as enjoyable and stress-free as possible. We work hard each and every day to provide a welcoming environment for all who visit, and we add in a few perks along the way to guarantee you're a satisfied customer. From our Up Front® Pricing, where the price you see is the price you pay, to our huge inventory of new and used Ford vehicles, there's always a reason to love buying from us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 331 reviews
November 08, 2022
I went in to look at a specific car, the dealer there saw that the car that I went in to look at wasn't going to what I needed and helped me to find the perfect car for me. I have a car that I love and at a that the car that I went in to look at wasn't going to what I needed and helped me to find the perfect car for me. I have a car that I love and at a great price. Plus, the dealership does not charge a dealership fee or any other fake fees, like reconditioning fee. They were reasonably priced and great value. Plus, Robert my sales associate, was amazing! More
by l.bates514
Employees Worked With
Robert
October 20, 2022
The service department is horrible. Zero customer service skills and completely unacceptable. The phone line to the service department gave a message that the voicemail was full and to Zero customer service skills and completely unacceptable. The phone line to the service department gave a message that the voicemail was full and to call back later most of the time. Leaving a message when able to resulted in nothing, no one ever called back. My car was there for 21 days and ultimately had to be towed to a different dealership for service. Mullinax Ford was rude, disrespectful, incompetent, and incapable. They all had a different reason, a different answer, a different excuse to every question. Don’t go there, for any reason. It will be a waste of time and energy. More
by BdubsFL
Employees Worked With
Could never understand his name
October 18, 2022
This dealership was a pleasant surprise. The service was professional, low key and low pressure, they were more interested in getting us in the right vehicle than the sale, or so it seemed. The service was professional, low key and low pressure, they were more interested in getting us in the right vehicle than the sale, or so it seemed. And BONUS!! No insane dealer fee! Thank you, we are customers for life. More
by CarGirl
Employees Worked With
Blake
August 16, 2022
I would like to thank the Director of Customer service (George) for the help and guidance he gave me. Even though I did not buy my vehicle from his store he came to my rescue. George took the time to call (George) for the help and guidance he gave me. Even though I did not buy my vehicle from his store he came to my rescue. George took the time to call me on his day off to find out the issues I was having. I cannot thank him enough he is definately an asset to the company. Thank you George for the help and letting me know who to reach out too, you are fabulous. Beverly Bruno More
by bkbcable
Employees Worked With
none
August 05, 2022
Ordered a mustang from this dealership several months ago and the buying process was simply just amazing from start to finish. They worked hard to get me the best price on the car including locking in incent and the buying process was simply just amazing from start to finish. They worked hard to get me the best price on the car including locking in incentives and xplan pricing from the time I ordered it and they had no dealer doc fees. They also found me an amazing APR. They didn’t attempt to add any nonsense addons such as nitrogen tires locjack ect. The finance office did offer things like gap, extended warranty ect but there wasn’t any high pressure to purchase those items. All an around excellent experience you can’t beat in this market. More
by Heyitsmejosh
Employees Worked With
George Davis, Manny Pauta
April 01, 2022
So, I typically don't write many reviews but I thought this one needed a review. I unfortunately got into a car accident with my new truck I had a week and a half. I bought it from another dealer out o this one needed a review. I unfortunately got into a car accident with my new truck I had a week and a half. I bought it from another dealer out of Connecticut. Absolutely horrible experience with them. And I had to go through the whole process again but with another major dealer. Found a truck at Mullinax Ford out of Kissimmee FL. Came in to check the truck out. I had Octavio help me through the process. Honestly, it was one of the best experiences I've had with a dealer. Was in and out with everything in a half of a day. Octavio and his team were fabulous and not pushy at all. I highly recommend these guys to purchase a vehicle. I will NOT hesitate to go back and buy any future vehicles from them. Thanks guys, I appreciate it! More
by Merritts444
Employees Worked With
Octavio
March 25, 2022
On 03/22/2022 I visited the service department for a replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is replacement of the door keypad that was under an extended warranty by FORD. This part had to be replaced 3 times under the FORD warranty since it is garbage design by FORD. The service person asked to comeback on the 3/24/2022 to do the work so I did. Then, he refused to perform the work using multiple excuses making me waist 2 trips to this dealership. He did not even made an attempt to contact FORD. What a terrible customer service and dealership. Stay away from FORD and this dealership. More
by jemorris01
Employees Worked With
Don't this usless person name
October 18, 2021
Dealer doesn’t update online inventory often enough. Vehicle listed but wasn’t available. Slow to respond to inquiry. Dissatisfied with experience. Vehicle listed but wasn’t available. Slow to respond to inquiry. Dissatisfied with experience. More
by David
Employees Worked With
Julio
April 18, 2021
Go see Tonia at Mullinax Ford of Kississmee. She is an awesome sales presentative: professional, down to earth, & she made sure I was taken care of. With being 12 hours away from the vehicle and not seein awesome sales presentative: professional, down to earth, & she made sure I was taken care of. With being 12 hours away from the vehicle and not seeing it in person, Tonia made me feel very at ease about my decision to purchase. I love it and so glad to have had such a great buying experience with her! I high recommend her. Go see, Tonia! More
by sharickagray
Employees Worked With
Tonia
April 17, 2021
Don't buy here. Robert Reed and Ashley in finance just don't care. I have been lied to, discriminated against and played games with. I have bought two vehicles from this dealer in the past. Never again. W don't care. I have been lied to, discriminated against and played games with. I have bought two vehicles from this dealer in the past. Never again. Worst dealer ever. They are Sneaky and liars. Beware. Go to Jarrett Ford or Weickert Ford they are honest and fast and do not discriminate. More
by goldenbrenna
Employees Worked With
Robert Reed, Ashley in finance. Mamager that doesnt respond.
