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Mullinax Ford of Kissimmee

Kissimmee, FL

4.6
330 Reviews
Whether you're a Florida driver who is shopping for a new car or your current vehicle needs service, the staff at Mullinax Ford of Kissimmee is committed to making your visit as enjoyable and stress-free as possible. We work hard each and every day to provide a welcoming environment for all who visit, and we add in a few perks along the way to guarantee you're a satisfied customer. From our Up Front® Pricing, where the price you see is the price you pay, to our huge inventory of new and used Ford vehicles, there's always a reason to love buying from us.
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1810 E. Irlo Bronson Memorial Hwy

Kissimmee, FL

34744

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Showing 330 reviews

December 12, 2024

Mullinax Ford dealership is a model for how all car dealers should do business; No pressure, no upselling, no dealer fees. And they were really generous with my trade in value. You want to do busines More

by Uman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alden King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Fajardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for the fantastic review, Uman! We’re glad you appreciated our straightforward approach and generosity with your trade-in. It’s great to hear Jeff and our team made your experience so positive!

December 12, 2024

I went in to potentially purchase a vehicle, and Luis Lino helped him with the process. Everything was fine at first. We talked about what we were looking for, etc. We walked out because it was almost cl More

by Sergio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis lino
Dec 18, 2024 -

Mullinax Ford of Kissimmee responded

Hello, I tried calling you several times, but I have not been able to connect with you. I have investigated your concern, and I wanted to apologize to you and explain exactly what happened. You are correct that a mistake was made, but Luis Lino had nothing to do with it. As a Sales Consultant, Luis does not and is not allowed to submit information to any bank. Only a Sales Manager or a Finance Manger can do that. In your case, a Finance Manger was working multiple deals at the same time with different Sales Consultants. Your business has the term “PRO” in it. A different Sales Consultant was also working on a deal with a different customer that was also a business with “PRO” in their name. When that Sales Consultant provided documents to the Finance Manager to submit to the bank, the Finance Manager heard the word “PRO” and mistakenly placed those documents in your deal file and later added them to your credit application thinking that this person was associated with your business. We contacted Ford Credit, and they stated that your original credit approval was UNTOUCHED by this action. Ford Credit stated that since your business was approved for the loan without this co-buyer, the original approval was still valid. Ford Credit rejected the co-buyer’s application, NOT YOURS. We don’t know what the people at Prestige Ford told you, but Ford Credit told us that there was nothing wrong with your business application or your business credit file. They did say that the rejected application would be deleted from their system as it was rejected and only your credit approval would matter. Again, we don’t know what Prestige Ford told you to upset you but your credit file with Ford Credit is unharmed and proof of that fact is that you completed your purchase at Prestige Ford and are currently driving your new truck. This was not anything special Prestige Ford did for you, Ford Credit told us they used the original approval from the application that Mullinax Ford submitted for you. If you would like to discuss this issue further, please call me at (407) 846-6000. Thank you, George Deane, Customer Satisfaction Director.

December 12, 2024

My dad went in to potentially purchase a vehicle, and Luis Lino helped him with the process. Everything was fine at first. We talked about what we were looking for, etc. We walked out because it was almo More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Lino
Dec 18, 2024 -

Mullinax Ford of Kissimmee responded

Hello, I tried calling you several times, but I have not been able to connect with you. I have investigated your concern, and I wanted to apologize to you and explain exactly what happened. You are correct that a mistake was made, but Luis Lino had nothing to do with it. As a Sales Consultant, Luis does not and is not allowed to submit information to any bank. Only a Sales Manager or a Finance Manger can do that. In your case, a Finance Manger was working multiple deals at the same time with different Sales Consultants. Your business has the term “PRO” in it. A different Sales Consultant was also working on a deal with a different customer that was also a business with “PRO” in their name. When that Sales Consultant provided documents to the Finance Manager to submit to the bank, the Finance Manager heard the word “PRO” and mistakenly placed those documents in your deal file and later added them to your credit application thinking that this person was associated with your business. We contacted Ford Credit, and they stated that your original credit approval was UNTOUCHED by this action. Ford Credit stated that since your business was approved for the loan without this co-buyer, the original approval was still valid. Ford Credit rejected the co-buyer’s application, NOT YOURS. We don’t know what the people at Prestige Ford told you, but Ford Credit told us that there was nothing wrong with your business application or your business credit file. They did say that the rejected application would be deleted from their system as it was rejected and only your credit approval would matter. Again, we don’t know what Prestige Ford told you to upset you but your credit file with Ford Credit is unharmed and proof of that fact is that you completed your purchase at Prestige Ford and are currently driving your new truck. This was not anything special Prestige Ford did for you, Ford Credit told us they used the original approval from the application that Mullinax Ford submitted for you. If you would like to discuss this issue further, please call me at (407) 846-6000. Thank you, George Deane, Customer Satisfaction Director.

November 20, 2024

The vehicle that I seen online was there and the process was effortless. The salesman answered all my questions without hesitation. More

by Bill.aw1973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic St Germaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your great review, Bill! We’re glad the vehicle you saw online was ready for you and that the process was smooth and hassle-free. It’s wonderful to hear that our salesperson was able to answer all your questions with ease!

November 13, 2024

The experience was great. Everyone was helpful and answered all my questions as well as my concerns. More

by JuanDada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic St Germaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your great review, Juan! We're pleased that our team was able to answer all your questions and address your concerns, making your experience a positive one. We're here whenever you need further assistance!

November 06, 2024

Really enjoyed working with Dominic. He listed to what I was needing was very knowledgeable and asked the questions to find me the perfect car in my budget. Didn’t pressure me into a mor More

by Cmwfordlover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic St Germaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your thoughtful review! We’re delighted that Dominic’s attentive, patient approach helped you find the perfect car within your budget. Your recommendation means a lot to us, and we’re here whenever you need assistance!

November 06, 2024

We were greeted by Dominic and we started shopping. We found the right color and started the paperwork. Everything went as planned and we drove it home. More

by Deborg2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joan Ovalles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic St Germaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Fajardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for sharing your experience! We're glad Dominic helped you find the perfect car and made the process smooth from start to finish. Enjoy your new vehicle, and let us know if we can help with anything down the road!

October 23, 2024

Great salesperson. Super upfront and loved his energy. I'd recommend him all day long More

by bartton1099
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joan Ovalles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your fantastic review, Bartton! We’re glad to hear you had a positive, energetic, and straightforward experience with our salesperson. Your recommendation means a lot to us!

August 20, 2024

my 2 words would be STAY AWAY specially for after Sales service……. Got my Mach E 2023 from them let me try point out the issues that I had below -had my first service booked and my appointment was for 5pm More

by irfanshamz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
June 22, 2024

Needed a liftgate actuator replaced. Santiago, my service agent, told me that since they had the part, they could get the work done almost immediately! I was "second" in line. Yep, wi More

by JCW Cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
Jun 23, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your fantastic review, JCW! We're glad Santiago could quickly assist with your liftgate actuator replacement, ensuring your car was ready in just a few hours. Your trust in our customer care means a lot to us, and we appreciate your continued support!

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