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Mullinax Buick GMC - Service Center

Montgomery, AL

4.4
186 Reviews

186 Reviews of Mullinax Buick GMC - Service Center

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November 04, 2023

Good job! Had good service and I am very well pleased with how it turned out. More

by DEBBIEMONCRIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worthington, Christopher Smith
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Nov 05, 2023 -

Mullinax Buick GMC responded

We're delighted to know that you had a positive experience and are pleased with the service you received. Thank you for sharing your feedback!

November 02, 2023

Very polite phone service when making a reservation, as well as prompt texting, telling me each stage of the maintenance. More

by RUI.FENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Mullinax Buick GMC responded

We appreciate your feedback and are pleased to hear that our team provided prompt and polite communication throughout your experience. Thank you for choosing us for your maintenance needs!

October 31, 2023

I had a 1130 appt for standard service… oil change and tire rotation. It took too long in my opinion. Three hours. Waiting area was nice and comfortable I just think it took to long especially si More

by mdc5567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mullinax Buick GMC responded

Good afternoon mdc5567, I apologize for the wait today, as you may have seen we are currently performing major work on our property. This has put us a little behind do apologize for your inconvenience and honest review and thank you for the complements. You are right about it taking too long and we are working on getting everything right for all of our clientele. Esteban Ramirez Mullinax Montgomery General Manager (334)851-8000

October 26, 2023

Clean, friendly, thorough, fast check-in process, and easy access from the bypass. Waiting area is very welcoming and clean. More

by AKA2AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Mullinax Buick GMC responded

Thank you for your feedback! We're delighted to hear about your positive experience with our facility and the amenities we offer. We strive to provide a comfortable environment for our customers. If there's anything else you need, please let us know!

October 23, 2023

Great place to get your car serviced. Tony is the best service adviser in Montgomery. More

by Auto Tide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shak is the best. Nice guy and very helpful. Very good customer service.
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Oct 24, 2023 -

Mullinax Buick GMC responded

Thank you for your kind words and the great feedback.

October 23, 2023

I like the service and like always friendly to the costumer i will be back More

by JUFRANNKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabrena Mitchell
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Oct 24, 2023 -

Mullinax Buick GMC responded

Thank you for the 5-star review!

October 18, 2023

Price increased for Oil Change. Too long for oil change and tire rotation. 2 1/2 hrs. More

by JAADS7522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2023 -

Mullinax Buick GMC responded

Thank you for your feedback. We apologize for the extended wait time and will work on improving our efficiency. Your experience is important to us, and we hope to better serve you in the future.

October 16, 2023

Issues was resolved. Thank you for your quick response in this matter. It was greatly appreciated. More

by YASHICATHURMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sabrena Mitchell
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Oct 16, 2023 -

Mullinax Buick GMC responded

Good Mrs. Thurmon, I am very sorry to read about your experience. I just called you but was unsuccessful in reaching you. I understand how frustrating it can be not getting a call when a call is promised. After reviewing your records I can see the areas of improvement where we can grow as a company and would like to offer my apology to you for not following up in a timely manner. I would like the opportunity to talk to you. We are still working out the kinks here after our acquisition from previous ownership and can say that the one thing about mullinax is that we are accountable and will always do right by our customers. Please reach out at your earliest convenience. I am here at your service, Esteban Ramirez General Manager Mullinax Montgomery (334)851-8000 eramirez@mullinaxbuickgmc.com

October 13, 2023

They did a pretty respectable job. It would be a better experience if they kept you more informed on the status of your service. You pretty much just hope you will get to leave before More

by IDEACST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Owens
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2023 -

Mullinax Buick GMC responded

Thank you for the feedback. We strive to provide the best service and will take note of your suggestion about keeping customers better informed. We apologize for any inconvenience and will work to improve this aspect.

October 10, 2023

Great customer service. Nice waiting area. I was provided beverage while waiting. It was a Great experience. More

by ayevans47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrena Mitchell
Report | Print
Oct 11, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our customer service and amenities during your visit. Your comfort and satisfaction are our top priorities. We're always here to assist with any future needs. Enjoy your day!

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