Mullinax Buick GMC - Service Center

Mullinax Buick GMC responded

Thank you for your positive feedback! We're glad to hear that you felt comfortably included in the conversation without being overwhelmed. It's important to us that our customers feel heard and supported. We appreciate you choosing us and look forward to continuing to provide you with a pleasant experience in the future!

Mullinax Buick GMC responded

It's wonderful to hear that your experience with us was pleasant and seamless! We're thrilled that Jamal's outstanding service contributed to the speed and smoothness of your process. Thank you for sharing your positive feedback. If there's anything else we can do for you, just let us know – we're here to help!

Mullinax Buick GMC responded

Thank you for taking the time to leave us a review. We use all of our reviews to improve our service department and better serve our customers. I apologize that you feel the oil change price was too high. We try to control service costs to the best of our ability, but oil is one of the things we have little control over. We try to be as closely priced to our competition as possible, even being lower than some! Please also keep in mind that when you come to the dealership to service your vehicle, we use Genuine Cadillac parts which are made specifically for your vehicle, and installed by factory trained and certified Cadillac and GM technicians. Before you come in for your next service I would like to invite you to our website, mullinaxbuickgmc.com. Just click on “service specials” and you can see what specials we are currently running. To make it as easy to use as possible, you can either print the coupon or download it to your phone. When you come in for service all you need to do is show the Service Advisor the coupon and we will make sure it gets applied to your invoice! We truly appreciate your feedback and your business! If I can ever assist you with anything, please feel free to reach out to me directly! Justin Worthington Service Manager Mullinax Cadillac/ Mullinax Buick GMC (334)851-8000

Mullinax Buick GMC responded

Thank you for your review, Reginald! We're pleased to hear that you found our team professional and attentive to your needs. It's great that everything was done in a timely manner and that you felt a genuine concern from everyone you interacted with. We strive to make each customer's experience both efficient and caring. Looking forward to serving you again in the future!

Mullinax Buick GMC responded

Thank you for sharing your experience. We apologize for any inconvenience caused by the slower service and the issue with not being able to make an appointment over the phone. We're constantly working to improve our processes and customer service, and your feedback is valuable in helping us do that. We appreciate your patience and hope to provide a more efficient and convenient experience on your next visit.

Mullinax Buick GMC responded

Thank you for your feedback. We're glad to hear that one of your issues was resolved, but we apologize for the inconvenience of needing to schedule another visit for the unresolved matter. We appreciate your understanding and patience, and we're committed to ensuring that your next appointment addresses and resolves the remaining issue effectively. Your satisfaction is important to us, and we look forward to making your next visit a successful one.

Mullinax Buick GMC responded

We're delighted to hear that you had a great service experience with us! It's wonderful to know that scheduling your appointment was hassle-free and that your truck was completed ahead of schedule. Our team's courteousness is something we take great pride in, and we're glad it made a positive impact on your visit. Thank you for choosing us for your service needs, and we look forward to serving you again in the future!

Mullinax Buick GMC responded

We're delighted to hear about your consistently great service experiences with us, especially with Tony Burkholder. Your recognition of Tony's efforts is greatly appreciated, and we'll be sure to pass on your kind words. Thank you for trusting us with your vehicles, and we look forward to serving you again in the future!

Mullinax Buick GMC responded

It's wonderful to hear that Christopher and Tony provided courteous, professional, and thorough service for your vehicle. We strive to ensure a high level of care and attention to detail, so it's great to know that our team met your expectations. Thank you for sharing your positive feedback, and we're here for any future service needs you may have!