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Mullinax Buick GMC - Service Center

Montgomery, AL

4.4
186 Reviews

186 Reviews of Mullinax Buick GMC - Service Center

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January 16, 2024

Proper service done on my gmc Sierra. Also fixed a brake job I didn't finish More

by AMATT417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Jackson
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Jan 19, 2024 -

Mullinax Buick GMC responded

It's great to hear that the proper service was done on your GMC Sierra at Mullinax Buick GMC Cadillac dealership. Additionally, it's helpful to know that they were able to address and finish a brake job that wasn't completed previously. If you have any more comments or feedback about your experience or if there's anything else you'd like to share, please don't hesitate to let me know.

January 16, 2024

Still waiting on a fix for issues that have been addressed with dealer since purchasing the car - 1 Nov 23! More

by CHITWOOD45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Dicus
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Jan 19, 2024 -

Mullinax Buick GMC responded

Hello CHITWOOD45, Thank you for taking the time to leave us a review. We use these reviews to improve all we do in our service department. Thank you for bringing the vehicle back to us so we could repair the navigation issue you were having with the new SD Card that came in. We hope that everything is still working properly at this time. If you ever have any sort of issue with your vehicle, please always feel free to reach out to me directly at (334) 851-8000, Ext. 5030, or email me at justin.worthington@mullinaxbuickgmc.com. I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com

January 16, 2024

The service was great and went in for a oil change and tire rotation. Had good customer service and timely. My car was washed after completing the service. Thank you Tony!! More

by HENR45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mullinax Buick GMC responded

That sounds like a fantastic experience! Getting an oil change and tire rotation with good customer service and a timely process is always a plus. It's also a nice touch that your car was washed after the service. Thanking Tony for his excellent service is a thoughtful gesture. If you have any more feedback or if there's anything else you'd like to share about your visit, please feel free to let me know.

January 16, 2024

I have had nothing but great experiences with this dealership. The staff is great and I will continue to purchase my vehicles, as well as use the service department. Coop is a great salesman who I wou More

by KRPATTERSON79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Burkhalter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sandefur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cooper, Christopher Smith
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Jan 19, 2024 -

Mullinax Buick GMC responded

You're welcome! It's wonderful to hear that you've had great experiences with Mullinax Buick GMC Cadillac dealership and that you're satisfied with their staff and service department. Recommending Coop as a great salesman is also valuable feedback. If you have any more questions or if there's anything else you'd like to share about your experiences, feel free to let me know.

January 16, 2024

Been brining my car here since the beginning. Always a pleasure working with the staff. Mr. Tony is always helpful and friendly. More

by GENELLEM78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mullinax Buick GMC responded

Thank you for your loyalty and feedback! It's wonderful to hear that your experiences with us have consistently been pleasurable and that Mr. Tony has been particularly helpful and friendly. We truly appreciate your continued trust in our staff and service.

December 09, 2023

I’ve always had very good service with this dealership and Tony always takes excellent care of me. More

by NORTHINGTONJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2023 -

Mullinax Buick GMC responded

It's great to hear about your consistently positive experiences with us, and we're especially pleased to know Tony always takes excellent care of you. Our team is dedicated to providing top-notch service, and your feedback is truly valued. Thank you for your continued trust and support!

December 06, 2023

I just got a simple oil change and all went well. The real test will be if I need something more specific fix on my vehicle. In the past the service department has been terrible but my hope under new More

by DMAYER43
Recommend Dealer
Yes
Employees Worked With
Tony in Service
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Dec 07, 2023 -

Mullinax Buick GMC responded

We're glad to hear your oil change went smoothly, and we appreciate your honesty about past experiences. It's our aim to continuously improve, and under new ownership, we're committed to ensuring any future specific fixes or services you need are handled with the utmost care and expertise. Your hope and feedback are valuable to us, and we're dedicated to making your next visit even more positive. Thank you for giving us the opportunity to earn back your trust.

December 05, 2023

Nice and clean facility Staff is very nice The staff is very attentive to your needs but don't like the prices change with no notice More

by SMATHEWSSCOTT
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 05, 2023 -

Mullinax Buick GMC responded

Thank you for appreciating our facility and the attentiveness of our staff! We work hard to maintain a welcoming and clean environment. Your feedback about the pricing is crucial to us. We understand that unexpected changes can be frustrating, and we aim to improve our communication in this area. Please feel free to reach out if you have any further concerns or need assistance.

December 05, 2023

I don't know who worked on my car, but for 324 dollars, they could have put washer fluid in it. I will NEVER deal with this dealership again. I rate them a 0 More

by JALONDATATE
Recommend Dealer
Yes
Employees Worked With
I don't know who worked on my car, but for 324 dollars, they could have put washer fluid in it. I will NEVER deal with this dealership again. I rate them a 0
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Dec 06, 2023 -

Mullinax Buick GMC responded

I'm really sorry to hear about your recent experience. It's clear we missed a step in our service, and for that, I apologize. Your feedback is invaluable and helps us improve. If you're willing to discuss this further, we'd appreciate the opportunity to make things right. Your satisfaction is crucial to us, and we hope to have the chance to earn back your trust.

December 04, 2023

Dignified Treats with respect and appreciation and makes the experience enjoyable No What for? Why? More

by GELIZABETH334
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 04, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our approach dignified and respectful, making your experience enjoyable. It's our goal to show appreciation for each customer and create a positive environment. Your feedback is invaluable, and we look forward to maintaining this standard of service for you and all our customers in the future!

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