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Mullinax Buick GMC - Service Center

Montgomery, AL

4.4
186 Reviews

186 Reviews of Mullinax Buick GMC - Service Center

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January 16, 2024

Tony ALWAYS goes above the mark to ensure we are satisfied with the provided service! More

by Patriciap36066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Mullinax Buick GMC responded

Patricia, Very glad to hear that you had a 5-star experience in service! We'll let Tony Burkhalter know you gave him a shoutout for going above and beyond!

January 16, 2024

Tony is an excellent representative of the kind of service that I have come to expect from your dealership. He has been showing me the same type of service for fifteen years plus. More

by JWANDNL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Mullinax Buick GMC responded

We appreciate the terrific review and great shoutout for Tony! We look forward to working with you for fifteen more years!

January 16, 2024

The service provided was excellent and the customer service staff was very courteous and pleasant. More

by CHARLESALLEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worthington
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Jan 20, 2024 -

Mullinax Buick GMC responded

Hi Charles, Thank you for the great 5-star review about our service department! We look forward to working with you again!

January 16, 2024

We were not pleased with the service we received and the time it took. Communication wasn't good at all. Then when we came to pick up the vehicle it wasn't washed like it was supposed to be. So I had to wai More

by BZAUMNUPE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Smith
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Jan 19, 2024 -

Mullinax Buick GMC responded

Hello BZAUMNUPE91, Thank you for taking the time for leaving us this review. We use the reviews to improve all we do in our service department. I apologize for the length of time it took to complete the service on your vehicle and the lack of communication. We always do our best to ask our Cadillac customers and promote the free wash and I again apologize for dropping the ball on this. I would like for you to reach to me so that I can have a better insight on how we can make the customer experience better for all of customers and make things right the next time you come. Please reach out to me at (334)851-8000, Ext. 5030, if I do not pick up I am helping another customer so please leave me a voice mail or email me at justin.worthington@mullinaxbuickgmc.com I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com

January 16, 2024

They need a better system, more support and a follow up system. SUPER SLOW NEED MORE HELP More

by 4DONNASHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Mullinax Buick GMC responded

Hello 4DONNASHAY, Thank you for taking the time for leaving us this review. We use the reviews to improve all we do in our service department. I apologize for the length of time it took to complete the service on your vehicle. I would like for you to reach to me so that I can have a better insight on how we can make the customer experience better for all of customers and make things right the next time you come. Please reach out to me at (334)851-8000, Ext. 5030, if I do not pick up I am helping another customer so please please leave me a voice mail or email me at justin.worthington@mullinaxbuickgmc.com I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com (334)851-8000 Ext. 5030

January 16, 2024

Great first time experience. Very helpful service staff team members! I will be back for my next service appointment. More

by ZION0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mullinax Buick GMC responded

I'm delighted to hear that you had a great first-time experience at Mullinax Buick GMC Cadillac dealership for your service appointment. The helpful service staff team members and your intention to return for your next service appointment are wonderful to hear. If you ever have more feedback or if there's anything else you'd like to share in the future, don't hesitate to reach out. Your continued support is much appreciated!

January 16, 2024

Called and made a appointment to have my car serviced, was meet and greeted as soon as I arrived, went over what was to be done, was sent texts and progress, work was done professionally and car was retur More

by RDHART53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Smith
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Jan 19, 2024 -

Mullinax Buick GMC responded

It's great to hear about your positive experience when making an appointment to have your car serviced at Mullinax Buick GMC Cadillac dealership. The prompt greeting, clear communication through texts about the progress, professional work, and the return of your clean car all contribute to a fantastic service experience. It's also wonderful that you were impressed by all the personnel and found the waiting room comfortable. If you have any more feedback or if there's anything else you'd like to share about your visit, please feel free to do so. Your feedback is valuable!

January 16, 2024

My experience could not have been better. The staff was courteous, knowledgeable and quite efficient getting the work completed on my truck. I would wholeheartedly recommend this dealership t More

by KEVINW4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worthington
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Jan 19, 2024 -

Mullinax Buick GMC responded

We're thrilled to hear that your experience at Mullinax Buick GMC Cadillac dealership couldn't have been better. Courteous, knowledgeable, and efficient staff are essential for a positive service experience, and it's wonderful to know that they met your expectations. Thank you for wholeheartedly recommending the dealership to others in need of service work. If you ever have more feedback or if there's anything else you'd like to share, please don't hesitate to reach out. Your recommendation and feedback are valuable!

January 16, 2024

Leather on my console was torn during repair. Still still waiting to hear about repair. More

by JBKING366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mullinax Buick GMC responded

Hello JBKING366, My name is Esteban Ramirez I am the General Manager of Mullinax Buick GMC, Mullinax Cadillac, I am very sorry to hear about your experience, please contact me at your earliest convenience at eramirez@mullinaxbuickgmc.com, or call me at (334)851-5000. I would like to invite you in to assess the damage you mentioned to your console and make things right by you. Esteban Ramirez General Manager Mullinax Buick GMC/Mullinax Cadillac (334)851-5000 eramirez@mullinaxbuickgmc.com

January 16, 2024

The service department reps are fantastic and courteous while explaining all the details of the services provided. More

by SMITHSS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Grace Scoggings, Christopher Smith
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Jan 19, 2024 -

Mullinax Buick GMC responded

It's wonderful to hear that the service department representatives at Mullinax Buick GMC Cadillac dealership are not only fantastic but also courteous in explaining all the details of the services provided. Clear communication and courtesy are essential for a positive customer experience. If you have any more praise or feedback to share about their service, feel free to do so. Your input is valuable!

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