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Mullinax Buick GMC - Service Center

Montgomery, AL

4.4
186 Reviews

186 Reviews of Mullinax Buick GMC - Service Center

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January 21, 2024

Service representative, Tony Burkhalter did an excellent job. Always helpful and consistent. Car problem handled. More

by Jwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Mullinax Buick GMC responded

Thank you for your review! It's wonderful to know that Tony Burkhalter provided excellent service and was consistently helpful in handling your car problem. We pride ourselves on our team's ability to effectively address our customers' needs. Your satisfaction is our top priority.

January 18, 2024

Easy process! Great communication! Will definitely return for my next vehicle! I have recommended them to all of my friends already! More

by MRSENGLISH08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Freeman, Christopher Smith
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Jan 18, 2024 -

Mullinax Buick GMC responded

Thank you for your enthusiastic review! We're thrilled to hear that the process was easy and communication was great. Your willingness to return for your next vehicle and recommendations to friends mean a lot to us. We look forward to assisting you again in the future and appreciate your support!

January 18, 2024

I have always loved Cadillac but not happy that Mullinax won’t stand behind Cadillac warranty. Not fair More

by osafoevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Mullinax Buick GMC responded

Thank you for your feedback, Osafoevans. We're sorry to hear about your concerns regarding the warranty. It's important for us that our customers feel supported and satisfied with their experience. We'll take your comments into consideration as we continuously strive to improve our service and customer care.

January 18, 2024

I had absolutely no problem with scheduling my vehicle for service. Tony was exceptional. My vehicle was ready when promised and cleaned. More

by LASNOOPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mullinax Buick GMC responded

Thank you for sharing your experience. It's fantastic to hear that scheduling your service was seamless and that Tony provided exceptional assistance. We're glad your vehicle was ready on time and cleaned to your satisfaction. Your feedback is greatly appreciated!

January 17, 2024

The dealership does good very good job in a timely manner very time I visited facility. More

by ITSJUSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Mullinax Buick GMC responded

Thank you for your positive feedback. It's great to hear that you've consistently experienced timely and efficient service with us. We appreciate your continued trust and look forward to your next visit!

January 17, 2024

Made an appointment online for an oil change while I waited … took about two hours … seems a bit even with other courteous inspections. More

by REGIS.C.NOLAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No Idea
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Jan 17, 2024 -

Mullinax Buick GMC responded

Thank you for sharing your experience. We apologize if the wait time for your oil change felt longer than expected, even with additional inspections. Your feedback is important, and we'll strive to make your next visit more efficient and convenient.

January 17, 2024

Dealership is very professional and helpful in helping clients with vehicle updates and repairs of vehicle More

by CALVINSANDERS576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Triona Carter, Lea Freeman, Christopher Jackson, Yenny Ramirez, Christopher Smith
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Jan 17, 2024 -

Mullinax Buick GMC responded

Thank you for your feedback, Calvin. It's wonderful to hear that you've found our team professional and helpful with vehicle updates and repairs. We're committed to providing top-quality service and support to all our clients.

January 17, 2024

Customer friendly with good service! Diagnostic accuracy cost me some cash I wasn’t looking to spend at the time, but generally okay. More

by CWOODLEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Mullinax Buick GMC responded

Thank you for your review. We're glad to hear that you found our team customer-friendly and our service good. We understand that unexpected costs can be a concern, and we appreciate your understanding in this matter. Your feedback is valuable to us, and we aim to ensure a transparent and satisfactory experience for all our customers.

January 17, 2024

They do the bare minimum when servicing your vehicle. I needed my tires rotated but they didn’t even recommend or check it. More

by MISSVEE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Mullinax Buick GMC responded

Thank you for sharing your feedback. We apologize if our service did not meet your expectations, particularly regarding tire rotation. Your comments help us identify areas for improvement, and we will address this to ensure a more thorough and proactive approach in our service department. We appreciate your input as it helps us enhance our customer experience.

January 16, 2024

Service Rep is good, however it is impossible to wait on the number of people that come in. Also not sure why I was charged 175.00 for a 2 minute reset. Highway robbery! More

by andre_brinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Mullinax Buick GMC responded

Hello andre_brinson, Thank you for taking the time to leave us a review. We use these reviews to improve all we do in our service department. I apologize about the length of time it took to get you checked in for service. We try to be as efficient as possible during this process, but sometimes we do get a bit backed up. As far as what service we performed on your vehicle, I would like to better understand that situation. I am unable to find you in my system to look it up, so if you will, please reach out to me directly so we can speak about this. Thank you very much! I am always here to help! Justin Worthington Mullinax Buick GMC Cadillac Service Manager 334.851.8000 ext 5030 justin.worthington@mullinaxbuickgmc.com

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